Surfline Reviews 

3,089
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly. The package arrived in perfect condition, so thank you for that. The Dutch translation on t... See more

Rated 5 out of 5 stars

I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk⁠, which gave me con... See more

Rated 3 out of 5 stars

I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.... See more

Rated 5 out of 5 stars

I ordered a windsurfboard (Fanatic Jag 158L). Since availability of this board is very limited I decided to go for it. I had some doubts about whether the carbon board would survive transportation int... See more

Company details

  1. Surf shop
  2. Canoe & Kayak Shop
  3. Ski repair service
  4. Ski shop
  5. Snowboard shop
  6. Winter sport shop

Written by the company

Danmarks største specialbutik indenfor vand- og vintersport. To store fysiske butikker i Aarhus og København + danmarks førende webshop med tusindvis af varer til lynhurtig levering eller afhentning. Surfline har eksisteret som specialbutik inden for vand og skisport siden 1982. Vi er en speciel butik med specialuddannede specialnørder (og flinke folk) som ekspedienter. I butikken sætter vi en ære i at tage os tid til at sætte os ind i dit behov og drømme hvad enten de omhandler vand eller sne. Vi ved noget om de ting vi sælger og vi tester selv gearet på ture og ekspeditioner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,089)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great ordering experience

Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly.

The package arrived in perfect condition, so thank you for that. The Dutch translation on the website could use a bit of attention, but the ordering process itself went smoothly and everything worked out well.

Thanks again, we’re very happy with our purchase! 😊

9 June 2026
Rated 5 out of 5 stars

Trustworthy Shop, Fast Delivery, and a Great Product

I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk⁠, which gave me confidence to place the order.

The ordering process was easy, shipping was fast, and the product arrived in good condition exactly as described and ordered.

Thank you for the great service! ⭐⭐⭐⭐⭐

2 June 2026
Rated 3 out of 5 stars

I ordered 2 SUPs but only one was…

I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.

I finally got a response and was sent the rest of my order. Unfortunately I had to contact them yet again to remind them to send the missing item.

18 May 2026
Rated 1 out of 5 stars

They put the return cost on the…

They put the return cost on the customer, which in my case cost a lot of money. Make sure to consider this before buying from them and factor it into the price. The customer support was not useful and did not address my questions adequately.

13 April 2026
Rated 1 out of 5 stars

Sell stuff that isn't on stock and bad communication

There able experience with this organization. Ordered a skiing pants which was discounted and the organization sold me something they don't have on stock and don't know when they are getting it back on stock again.

First they will try to sell you a alternate which is totally not inline with what you bought (Color wise in my case). Then after some days to come with the communication that the external party is also out of stock and that you get the option to cancel and you will get your money back in 1-3 days. After 3-4 days I am still waiting for their cancelation confirmation

Further the chat function on their website isn't useful as it will always redirect you to send a email. I have been trying to get in touch with them for a couple of days and on multiple moments during the days but never ever was there someone to answer the questions!

6 February 2026
Rated 5 out of 5 stars

Great jacket and fast delivery

Great jacket, extremely fast delivery. Pictures on the website was true to IRL experience. Size guide made it easy and convenient to find the right size. Can really recommend!

1 February 2026

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