Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly. The package arrived in perfect condition, so thank you for that. The Dutch translation on t... See more
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I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk, which gave me con... See more
I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.... See more
I ordered a windsurfboard (Fanatic Jag 158L). Since availability of this board is very limited I decided to go for it. I had some doubts about whether the carbon board would survive transportation int... See more
Company details
Written by the company
Danmarks største specialbutik indenfor vand- og vintersport. To store fysiske butikker i Aarhus og København + danmarks førende webshop med tusindvis af varer til lynhurtig levering eller afhentning. Surfline har eksisteret som specialbutik inden for vand og skisport siden 1982. Vi er en speciel butik med specialuddannede specialnørder (og flinke folk) som ekspedienter. I butikken sætter vi en ære i at tage os tid til at sætte os ind i dit behov og drømme hvad enten de omhandler vand eller sne. Vi ved noget om de ting vi sælger og vi tester selv gearet på ture og ekspeditioner.
Contact info
Gåseagervej 12, 8250, Egå, Denmark
- 86176765
- info@surfline.dk
- www.surfline.dk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 48 hours
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Customer support is lacking
Got a damaged wetsuit, no answer on either phone or email for over a week. Customer service is extremely disappointing.
Great ordering experience
Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly.
The package arrived in perfect condition, so thank you for that. The Dutch translation on the website could use a bit of attention, but the ordering process itself went smoothly and everything worked out well.
Thanks again, we’re very happy with our purchase! 😊
quick and good service
Great service
Trustworthy Shop, Fast Delivery, and a Great Product
I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk, which gave me confidence to place the order.
The ordering process was easy, shipping was fast, and the product arrived in good condition exactly as described and ordered.
Thank you for the great service! ⭐⭐⭐⭐⭐
Fast delivery 👌🏼
Language
The mix between Dutch, German and Danish is a bit confusing. Otherwise all is fine. Really happy with the sup!
I ordered 2 SUPs but only one was…
I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.
I finally got a response and was sent the rest of my order. Unfortunately I had to contact them yet again to remind them to send the missing item.
Fast delivery and quality was amazing.
Very good paddle board
Very good paddle board. I'm beginning on this sport and I'm fascinated. It's very stable.
They put the return cost on the…
They put the return cost on the customer, which in my case cost a lot of money. Make sure to consider this before buying from them and factor it into the price. The customer support was not useful and did not address my questions adequately.
I got the wrong item and now they won’t…
I got the wrong item and now they won’t reply to my email
I’m really pleased with the service
I’m really pleased with the service, the products and the speedy delivery.
Wrong product
They deleverd the wrong product, i send them an email about it but they didnt respond
Sell stuff that isn't on stock and bad communication
There able experience with this organization. Ordered a skiing pants which was discounted and the organization sold me something they don't have on stock and don't know when they are getting it back on stock again.
First they will try to sell you a alternate which is totally not inline with what you bought (Color wise in my case). Then after some days to come with the communication that the external party is also out of stock and that you get the option to cancel and you will get your money back in 1-3 days. After 3-4 days I am still waiting for their cancelation confirmation
Further the chat function on their website isn't useful as it will always redirect you to send a email. I have been trying to get in touch with them for a couple of days and on multiple moments during the days but never ever was there someone to answer the questions!
Great jacket and fast delivery
Great jacket, extremely fast delivery. Pictures on the website was true to IRL experience. Size guide made it easy and convenient to find the right size. Can really recommend!
I do not reed Danisch.
I do not reed Danisch.
The only thi g I know is:
"Jai ilske dai"
If I write it correctly
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