Surfline Reviews 

3,096
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great ordering experience. Ordering was easy, and the shipment arrived in the Netherlands very quickly. The package arrived in perfect condition, so thank you for that. The Dutch translation on t... See more

Rated 5 out of 5 stars

I bought a SUP board online and first wanted to make sure that both the website and the offer were legitimate. After checking, I found that the webshop is part of Surfline.dk⁠, which gave me con... See more

Rated 3 out of 5 stars

I ordered 2 SUPs but only one was delivered. I immediately sent an email to the support mail but after three days I still haven't gotten a response. I tried calling them several times but no answer.... See more

Rated 5 out of 5 stars

I ordered a windsurfboard (Fanatic Jag 158L). Since availability of this board is very limited I decided to go for it. I had some doubts about whether the carbon board would survive transportation int... See more

Company details

  1. Surf shop
  2. Canoe & Kayak Shop
  3. Ski repair service
  4. Ski shop
  5. Snowboard shop
  6. Winter sport shop

Written by the company

Danmarks største specialbutik indenfor vand- og vintersport. To store fysiske butikker i Aarhus og København + danmarks førende webshop med tusindvis af varer til lynhurtig levering eller afhentning. Surfline har eksisteret som specialbutik inden for vand og skisport siden 1982. Vi er en speciel butik med specialuddannede specialnørder (og flinke folk) som ekspedienter. I butikken sætter vi en ære i at tage os tid til at sætte os ind i dit behov og drømme hvad enten de omhandler vand eller sne. Vi ved noget om de ting vi sælger og vi tester selv gearet på ture og ekspeditioner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,096)

323 reviews in the last 12 months

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Rated 2 out of 5 stars

Super kvalitetsprodukt.

Super kvalitetsprodukt.
Retur proceduren er til gengæld elendig.

24 August 2020
Unprompted review
Surfline logo

Reply from Surfline

Vi kan desværre ikke være boost og give gratis retur sedler. Du kan både indlevere retur varer købte online i vores butik i Århus og København. Varer kan også sendes til os. Vi synes det er på niveau med markedet eller derover!
Mvh Jeppe

Rated 3 out of 5 stars

Fast service but items in wrong colors

I ordered a kite board and pads/straps. Fast service, however I didn’t receive any of the items in the colors I ordered. I kept them anyway, as they were actually not that bad! The 3 stars because it would be nice if they were informing me that they will sent me a board in different colors.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Quick delivery

I was after some equipment for kayaking, placed an order on the 29th and had it delivered the day after. Good return service as well.

26 June 2017
Unprompted review
Rated 5 out of 5 stars

Great service.

I began learning kitesurfing in the fall of 2012 together with a buddy. After some quite bad experiences with KiteDanmark, we stopped by at Surfline and did another intro class with Kiteskolen Østjylland in early 2013 (excellent!). Then we bought our gear at Surfline, kite, harness, board, everything. Bought two more kites and other small stuff since. I haven’t regretted it. They lent us a beginner’s board for as long as we felt we needed it. With that much gear, of course stuff breaks, so one of the foot straps on my Brunotti board snapped early this year. (On Rømø, ugh!) Surfline had it fixed at their local sailmaker free of charge. Then my board leash broke. It’s one of those reels that automatically retracts the leash, and it stopped doing that. Brought it back to Surfline, got a replacement no questions asked. Few days ago, the other foot strap snapped in the shallow waters of Øer, and Surfline again activated their sailmaker and gave me a loaner board for as long as it took, all free of charge. This kind of service that just keeps you going I find invaluable.

11 November 2014
Unprompted review
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