Swedbank Reviews 

Terrible bank, awful customer service so unhelpful.

Was waiting on the phone for 6 hours, the man then hung up after saying I needed more patience.

Issue still not resolved, will be closing bank.

Any UK expats in Sweden, avoid Swedbank.

Stupid Bank! no any reason, they suspend my Seedbank bank account, so that I havd to log off my European company. never ever cooperate with this stupid bank again!

Tried to create a new fond over the internet which was certainly not user friendly. Went to the local office to ask for help after waiting my turn for 25 minutes the people who had just arrived got their number called up! After pointing out I had waited 25 minutes I was told that the personnel could not control the queueing system! Absolute disgrace how Swedbank treat their customers.

We had first visited another bank based on the recommendation of a (Swedish) friend, but literally could not even get in the door, and received shockingly rude treatment. So we walked nearby to Swedbank where the door was open, we were greeted with a smile, "please take a number and have a seat" and were called shortly afterward.

We had a preliminary interview, received an appointment date to open a bank account, and showed up as requested about 10 days later. Ms. A. was pleasant, professional, walked us through the account process, and also provided information we requested about home and car insurance. Based on our experience, I cannot recommend Swedbank highly enough.

They reject your application for opening an account for no reason. It doesn't matter if you are a resident or paying your taxes. They treat foreigners like money launderers and asking confidential questions for something that might happen on an account that does not even exit. I have never seen such a bank that wastes people's time and makes its potential customers feel like criminals. It seems very risky to transfer your salary and savings to this bank based on the questions their specialist asks.

Worst kundservice ever. Even after 5 years as a client with a “bolån”, Swedbank find it hard to pick up the phone or email us in order to provide with a “lånelöfte”.
Slow, unhelpful and not flexible.
Run away.

Do not start an account here as you will be treated as lower than dirt.

Bad service. Can’t help customers who live abroad. I’m basically locked out of my internet banking until I manage to get to Sweden which currently isn’t possible due to pandemic. Generally unhelpful staff.

Excellent experience: the bank account opening (legal entity, LT residents) took less than 2 hours. The bank specialist provided a high quality service. And a small pleasant bonus: you can grab a cup of coffee free of charge.

Got locked out of my account. Live in the UK and my only option to get back in is to take a flight to Sweden.. Instead of shipping me a security token which would be unlocked by my UNIQUE CODE and blocked within three wrong tries. This bank is stuck in the stone age and I'm switching the instant I get the chance to.

So hard to make any source of transactions .. closing down my account

This bank has Eastern European Criminal Gangs opening bank accounts, cloning legitimate Swede businesses, advertising for construction equipment, once they receive payments, they disappear. I've lost a huge amount of money over a digger they advertised on mobile.de . I complained to the bank and they told me they only deal with the police. I filed a report with the Swedish police and no one has even bothered to phone me. So the authorities aren't trying to stop these criminals, and neither is Swedbank. Phoning the Swedbank Hallsberg fraud department felt like they are siding with the criminals.Becareful especially with the Hallsberg branches as they have very weak control systems.
Think twice

Well, I wanted to open a bank account, I'm a foreigner citizen and a temporary resident of Latvian Republic. I've called the operator girl and she told me to schedule the meeting next day, I've asked her several times if they charge me in this concrete situation and she refused. Next day I'm standing in an endless line, after a decade I finally get in and this guy tells me to pay 150eur just to open an account and represent a job contract. I mean the guy was unhelpful, unprofessional and a total jerk without decent language skills or any skills at all. I've checked the other banks requirements and no one charges you with such an amount of commission at all. I mean your costumer service is bonkers Swedbank.
Swedbank
Kaļķu iela 26

After 10 times I call customer service I still didn’t get what i need! I want repay my loan and i take in other financial company to repay but they don’t want to give that company clearing number to they repay directly loan. They don’t care about your rights. I be Swedbank customer but i change now and hope nobody takes them for bank. Really unprofessional bank!

My name is Martin and I am from Germany,

I have been working in seven countries around the world. During this time I have been exposed to many different Banks and customer experiences.

Due my relocation to Lithuania I went to start an account with Swedbank.

After been with this Bank for about 6 months.
I can say with absolute honesty, this Bank deserves to be voted worst Bank on this planet, no more no less.

Un-polite, even rude customer interaction, while the system itself is full of nonsense.

I registered an account with my LT ID and my German Passport. The process of getting my DebitCard took almost two weeks.

Eventually I managed to misplace my LT ID, after this I needed customer service inside the Bank.
I was not even granted to deposit money into my own account without my ID card, even I had a DebitCard, my Passport and my ID Nr.

I have monthly transaction limits of 10k, that is a joke.

To change this I need to provide, LT ID, German Passport, while I am having a running account.

To verify my Phone Nr. they take 4 Days.

They immediately denied my Credit Card application, while I am holding several Credit Cards from other Countries already.

On top I can only deposit 7500 Euro via ATM!

Anything above I have to do in the Branch and they charge 0.2 percent.

That is hilarious, I have to pay to put money into my account.

In which world Swedbank is living in I have no idea.

They definitely lost me as a potential long term and valuable customer.

I already understand that my own choice led me into this problem. After I have done more research I realized that there are much better Banks in LT:

Dear Swedbank,

I am appalled at how you handled my stolen bicycle case, saying that since it's not attached permanently with a lock to the floor, it's not in my direct supervision and therefore the insurance won't cover it.

Our house was robbed, burglars broke the front door and came into the apartment building, isn’t that the biggest reason for our insurance to cover theft of our own items. It was in the middle of the night, we have criminal chargers raised to the two individuals (one whose face is clearly seen in the security camera).

Quote from Swedbank: Exception. We indemnify you for the loss of your bicycle or stroller is not under your direct supervision, but fixed by a lock to an object permanently attached to the ground.

It is hard to keep being your loyal customer after this…

Best regards,
Tero Päivärinta

Swedish Banks are unbelievbly corrupt and Swebank just takes the price now in 2021!
Göran Person the former Socalist Party leaer is part of the board and the Swedbank Board has close down acounts of all Conserative newoutlets for half a year now! Ex of closed down acounts, Friatider, Swebtv, and meny meny small indepentent jurnalists and news outlets! Unbelevebl disgrace!
If you think Russians are undeoctatic Swedbank just ran past them at 5000km/h!

And then you have the fees and other ridiculuse terms of service they have! Not to rttalk about the intrest on there acounts and the intrest of there loans!
And now they want you to sign of on there new terms of service ehere they can take away your BankID and by doin that you will be band from ALL swedish BAnkID services!

If i could i would give them -5 stars. Customer service is just catastrophic! First 2 times the phone just hung up when they told me they would connect me. Then finally someone actually tried to help me but couldn't either.
I wanted to open up a e-banking account to look after my funds. Swedbank seriously told me i have to come to their office in Sweden even though i told them i am from Switzerland and i can not travel at the moment because of COVID.
When i asked if they could send me a form to give one of my relatives the power of attorney to handle my issue in Sweden they answered with no.
I will close my fund as soon as i can and would advise you to never open up a account with Swedbank. They have no sense of customer service. Really disappointed....

I have recommended this bank to all my friends who need to buy a condominium (andelslejlighed). They are super fast and give the best service and interests rates. Everything was smooth and i can only give them 5 stars!

I would like to give this bank a -1 or even lower. Their customer is bad , very bad. Why have a branch that can not provide you..yes the paying customer with any service ??? The branch in the center of Malmö, could not even access my account!!! Because wait for it... I needed to travel to Limhamn to the branch that could give me customer service ! Wft comes to mind!
I am now closing my accounts with this bank and moving my money elsewhere.