Swedbank Reviews 

Worst ever custom service
Lost a lot of time and they still didn’t solve my problem

Want to be Stressed & Frustrated? Choose Swedbank
Customer service is very hit & miss depending on the person you’ll get different answers (this really shouldn’t be the case!),they’ll do the exact opposite of what you ask without notifying you what they’re going to do in advance & that gave me more problems & work to undo their mistakes.They also asked me to do their job once which was a joke. Their fees are outrageous.Card expired abroad? Pay 400kr to get it delivered.They will add on fees for everything they can imagine & don’t expect anything to a laughable tiny sum for when you open a savings account.

Were they flexible due to the Corona outbreak? Not at all. I was told to come into 1 of their offices when the UK was under lockdown which is a joke.Flights were meant for emergencies & posed a health risk!

They cannot handle the most basic of tasks!
They made me come back to their office 3 times in the same day because they were not able to give me a list of all the documents they needed on the 1st visit! I asked them to stop sending letters at my dead mother’s address as it was upsetting a family member,they didn’t even manage that.How are the letters anything other than a waste that also causes distress?

Want a basic feature like international transfers,then get ready to jump through hoops!

The UK has zero fees for a basic account including having a bank card,online banking,getting a basic document with your details & when you put money in savings the UK will give you better saving rates even though they struggled more with the Corona outbreak! & also some UK accounts will not charge you any fees abroad.

The only good thing is their bank demo,but that in itself is such a basic feature it’s not hard for any bank to be better.I also don’t recommend Handelsbanken either.They were also a giant pain to deal with after the death of a family member.

Can't wait to be done with them & close my account so I don't have to deal with their ridiculous nonsense!

Absolutely disrespectful people work at Swedbank. I am a British citizen and they treated me like I was a criminal. I understand there are rules and regulations to follow however, they need to be able to explain the rules in a respectful way and welcoming. The treatment was absolutely disrespectful I would not recommend anyone to open a bank account here! Especially at the Gävle branch. Made me dislike Sweden right away!

Horrrible place that discriminates young mothers in every possible way, with no reasonable justification, appart from the fact, that she is a mother on maternity leave (with stable income)

Very Bad service. The most stupid service you could ever imagine at a banking company. I opened an account spending almost 2 hours...then after one month when I am supposed to get my bank card and salary...I called them...then without even saying sorry, they told me we forgot to click save to register your bank details and that we bounced back your salary to it's source...I was chocked because we were on quarantine and I didn't what to do.
The other horrible thing is that they imposed an appointment on me, with one option, without considering the fact that I have a job and can't just leave whenever I want...anyway I just let go this horrible experience.
I can't imagine that there is banks that treat costumers this way in Europe.

Bad service ever I saw in my entire life for a bank. I am not recommending for anyone else to use their services.
Access for online banking is such a mess incase if you loose your smart id. Some Customer service officers don't know how to talk pleasantly. Really disappointed about their service. Worst customer service ever

Worst online bank ever since they changed their online banking. ANY other bank is better!

On the 6th of January I went to SwedBank in Karlstad to create a bank account. I'm danish and just moved to Sweden because of work. I was told there would be max 2 weeks of waiting time for opening my swedish account without the Swedish ID number.

After 3 weeks I finally get a phonecall with an appointment to sign papers and open the account, for the 29th of January.

In the meantime Ive received my swedish personnummer. At this meeting I'm told the account cannot be opened without the Swedish ID card, which is bull****. In SwedBanks term and conditions it says anyone is allowed to open the bank account, even without Swedish ID card. My danish colleagues did not have any problems.
So I had to cancel patients at work (I'm a physiotherapist at a vårdcentral), drive 70 minutes each way, only to get informed that this lady is refusing to open my account, by which she is going AGAINST the banks own terms and conditions.

Right after I went to Handelsbanken, and somehow they don't see any problems about opening my account without the Swedish ID card.

This behaviour is highly unprofessional. And I will NOT recommend this bank to anyone!

Swedbank is ideal for local transactions in Sweden in SEK only. Eurozone transfer used to be zero fee , now just 1.50 SEK, but there is a catch-22 with their crazy-bad exchange rates and hidden commission fees. For example, Swedbank added nearly 100 EUR on top of the real exchange rate for a 1000 EUR online booking with bank card. In the aforementioned example, It means that if actual exchange rate was 1EUR=10SEK, Swedbank charged me 11 SEK for every Euro. I will no longer use Swedbank card for non-SEK transactions.

People like to give bad reviews for no reason. very decent bank!

Swedbank LT
They are professional and good to charge you or create confusions!
But in terms of service, horrible, slow, incompetent and very bad.
Know nothing about customer service, training required for all staff!
Robots may work better than employees in terms of understanding the situation
Unclear strategies and just rounding around themself like hamster

Excellent and fast service, but for online payments I'd prefer OTP (one time password) to approve transaction, instead of in APP approval. Sometimes when I am out of internet coverage area I can't make transaction due to this issue.

Excellent and fast service! I have been Swedbank´s client since 2016, have taken prioritetslan and everything has worked perfectly, not even mentioning super low interest rate (around 0, 55 %). Could not have been happier, thanks a lot to Swedbank´s crew and my advisor Peter Møller!

I am born and raised in Denmark. I have worked in Sweden soon 1 year. And when I come down to the bank trying to open an bank account they said I need Swedish ID card. Which I can’t get since I live in Denmark but working in Sweden. I have danish passport and my working contact and everything else like apartment contract my own bank in Denmark etc. but the woman keep say you need Swedish ID card but the rest of my friends and colleague can open without an problem

So bad uneducated employee

I ve opened an account and fees are fine but difficult to get a loan.

Tried to send money to my brother from Australia to Sweden. Bank rejected transaction because they presumed money laundering or other criminal activity without any valid reason, tried to talk to someone to resolve but bank not interested......arrogant bank with very poor customer service, do NOT deal with this bank!!

Every time you visit a branch, you have to wait at least an hour.

Things I order and sign don't happen.

I get charged 50 SEK every time i get an international payment, which adds up to about 400 SEK a month, that's on top of the 900 SEK a year they charge to have a business account.

The app is quite good, that's about it.

Otherwise I'm just about ready to move bank.

Updating my review of swedbank since they seem to have improved since I have used them. Their app is also much improved from 3 years ago.

Criminal crooks stole my salary haven't gotten it back I know it sounds amazing but it's all through which the fuckng bank burnt down and everybody in it

Some CEO bitcchsitting around making money off our money why the hell do we put money here