The application was, like most others, quite easy to complete provided care is taken when answering the questions. I thought the car insurance price was a bit on the high side but I guess they are... See more
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Used an online comparison site for my recent toy: a pristine Mercedes CLK350. Swinton insurance came up trumps in terms of price, agreed value of my car, benefits included, policy excess, etc. in fact... See more
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Polite helpful and professional especially as I’m not very computer literate. Got my query sorted even though your computers were playing up. They explained all the points and apologised for any delay... See more
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I was very happy with my dealings with Swindon who provided me with a very reasonable quote for my car insurance compared to other well known sites. I got fully comp and all the usual support cover fo... See more
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Company details
- #192 of 228 best companies in Insurance agency
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
49k reviews
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Reliable …
The filling of the form is straight forward,& the quotes staying there not dissappeared
15 September 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us today.
It is great to hear that you found the online process straightforward and that your quotes remained safely saved for you. We appreciate how important it is for everything to stay right where you left it without having to restart.
Should you require any further help from us, please feel free to reach out to our team.
Kind regards,
Vicky @ Swinton Insurance
There was a problem with the website…
There was a problem with the website saying I hadn't paid which I had, the lovely lady I spoke to sorted the problem with ease and very friendly while doing so.
12 September 2026
Reply from Swinton Insurance
Thank you for taking the time to write a review about your recent experience.
It is great to hear that our advisor was able to handle the online payment glitch so efficiently while providing a warm and welcoming service.
Should you ever require any further support from us in the future, please feel free to reach out.
Kind regards,
Vicky @ Swinton Insurance
How l got good insurance
The service l received was handled professionally filling in this form is proctalgia !
14 September 2026
Reply from Swinton Insurance
Thank you for sharing your feedback about your experience with us today.
It is great to hear that our team handled your request so expertly, though I completely understand your frustration with having to complete such an uncomfortable and tedious questionnaire.
If you ever need any further support from us, please reach out to our team at any time.
Kind regards,
Vicky @ Swinton Insurance
Had a couple of problems with policy
Had a couple of problems with policy
The main one is messages to say your policy has been cancelled on at sunday night at 5 oclock
Then ring up on monday morning to find nothing has been cancelled and policy is fine
I have had problems with my policy staff are very helpful
But the emails are frustrating and stressful
13 September 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We're sorry to hear that you've experienced issues with your policy and can appreciate how stressful it must have been to receive an email advising that your policy had been cancelled, particularly outside of normal business hours.
We understand how concerning that situation would be, especially when you then had to contact us to confirm that your policy remained active. While we're pleased to hear that the colleagues you've spoken with have been helpful in resolving your concerns, we're sorry that the emails you've received have caused frustration and worry.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Thank you again for sharing your experience with us. We appreciate your feedback and are glad that our team was able to provide reassurance when you contacted us.
Kind regards
Chelsea @ Swinton Insurance
Reply from Swinton Insurance
We really appreciate you taking the time to share your feedback.
It is great to hear that everything went smoothly for you and that you found the entire process straightforward.
If you ever need anything else from us, we are always happy to help.
Kind regards,
Vicky @ Swinton Insurance
Broken English
The agent that i spoke to yesterday did not have very good English and the agent my wife spoke to would not explain how we could not get cover for the car we had just purchased we had a policy for the car we traded in we only wanted to change car a pay the difference
15 September 2026
Reply from Swinton Insurance
Thank you for taking the time to leave a review. We're sorry to hear that your experience when arranging cover for your new vehicle was disappointing.
We understand how frustrating it can be when you're looking to make what should be a straightforward vehicle change and feel that the information provided isn't clear. We also recognise the importance of being able to communicate confidently with our team and receiving a full explanation of any decisions regarding cover.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Providing clear, helpful support is very important to us, so we're disappointed to hear that this was not reflected in your experience.
Kind regards
Chelsea @ Swinton Insurance
I phoned Swinton on a Friday to get a…
I phoned Swinton on a Friday to get a quote for car insurance for a car I was potentially going to buy the following day. The representative I dealt with assured me all the information I had given him for the quote for the vehicle was on the system as I already had car insurance with Swinton for another vehicle.
I subsequently purchased the vehicle and on the Monday called Swinton to retrieve the quote and take out the car insurance. The representative I dealt with asked me how much the quote was that I had been given for the previous Friday, here, I should not have told him. He then spent some time claiming to try all options on the system with my details but said he couldn’t retrieve the quote. He then stated that underwriters change quotes daily and so we went through the whole process again of all the information into the system to get another quote for car insurance and I was put on hold a few times for no apparent reason. I also did not like the manner of the representative I was dealing with. He then gave me a quote which was higher in premiums than the quote I have been given for the Friday. I am not 100% convinced they couldn’t find the Friday quote and possibly stated that so they could try and sell me an even more expensive quotation. I then set up a policy for my new vehicle with Swinton.
I then went online on Tuesday and found the exact the same cover for at least 30% less so I phoned Swinton and cancelled the policy within the 14 day window and the lady I dealt with this time was very good and waived the £40 admin fee as I was not content with their customer service.
15 September 2026
Reply from Swinton Insurance
Thank you for taking the time to share such detailed feedback. We're sorry to hear that your experience left you feeling frustrated and disappointed.
We understand why you were concerned when the original quote could not be located and that having to repeat all of your details, spend time on hold, and then receive a higher premium naturally raised questions. We're also sorry to hear that you were not comfortable with the way the interaction was handled, as we want every customer to feel listened to and supported.
That said, we're pleased to hear that the colleague who assisted with cancelling your policy was able to help and took your concerns into account.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Feedback like yours helps us identify where we can improve both our service and customer experience.
Kind regards
Chelsea @ Swinton Insurance
Good service and quote
Good service and quote. But changing date to start insurance if different from original quote quite difficult. That said I would use them again.
13 September 2026
Reply from Swinton Insurance
Thank you for getting in touch to share your thoughts about your recent experience.
It is brilliant to hear that you were pleased with the price and the overall standard of care, and we appreciate your honesty regarding the extra effort it took to adjust your cover start date.
If you ever require any support from our side in the future, we will be more than happy to help.
Kind regards,
Rachael @ Swinton Insurance
Simple and straightforward to get my…
Simple and straightforward to get my insurance.
12 September 2026
Reply from Swinton Insurance
Thank you for taking the time to write a review about your experience with us.
It is wonderful to hear that setting up your cover was such a smooth and clear process.
If there is anything else we can help you with in the future, please do not hesitate to reach out.
Kind regards,
Rachael @ Swinton Insurance
The girl on the phone was really polite…
The girl on the phone was really polite and very helpful..
14 September 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us.
It is lovely to hear that the team member you spoke with was so courteous and provided such great support during your call.
Please feel free to get back in touch if there is anything else we can do for you.
Kind regards,
Vicky @ Swinton Insurance
Motorbike insurance
It's just so easy start to finish on my account all I did was pop in a quote on a straight forward site swinton that is then 5 mins later I'm insured didn't need to talk to anyone did it on line and set up direct debit on same page so easy thank you that's why I try and stay with you guys cheers
14 September 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear how quick and simple it was to get your vehicle covered and that setting up your payments on the website was completely hassle-free.
If you ever need any help from us in the future, please feel free to reach out.
Kind regards,
Vicky @ Swinton Insurance
Impossible to cancel
We had to sell our Van and needed to cancel the insurance. This was by far the worst experience I've had. I have no issue with cancellation fees but they started making stuff up about credit fees, it was very confusing. As I am writing this I am still trying to cancel and pay the cancellation fee but getting someone to actually do it is impossible. All they do it try sell you more insurance. Call Centre is in another country so they couldn't care less. Clearly they are target driven and just try charging more or trying to up sell. I don't know what to do. It's almost abuse at this stage.
12 September 2026
Unprompted review
Reply from Swinton Insurance
Thank you for sharing your feedback. We're disappointed to hear that cancelling your policy has been such a difficult and frustrating experience. Clear information and straightforward support are important when customers need to make changes to their policy, and we're sorry that this was not reflected in your experience.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
We appreciate you taking the time to tell us how you feel, and your comments will help us better understand the impact this experience has had on you.
Kind regards
Chelsea @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to post your review.
It is brilliant to hear that setting up your cover went so smoothly and that our advisors made the whole experience a great one.
Should you need anything else going forward, we are more than happy to help.
Kind regards,
Rachel @ Swinton Insurance
Quick access to agent via AI answering…
Quick access to agent via AI answering service. He was very helpful and efficient. Price had increased massively from the previous year, but I guess that's something over which Swinton have no control.
10 September 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
It is great to know that our digital telephone assistant connected you swiftly to our team, that our advisor provided clear and practical support, and we completely understand your frustration regarding the rise in your annual renewal cost.
If you ever need any further assistance from us, our team is always happy to help.
Kind regards,
Rachel @ Swinton Insurance
Straight forward process and clear…
Straight forward process and clear information. Competitive quote.
8 September 2026
Reply from Swinton Insurance
Thank you for leaving us a review.
It is brilliant to hear that our setup felt direct and easy to navigate, and that our pricing proved strong for your cover.
If you ever need any further support, please reach back out to us.
Kind regards,
Rachel @ Swinton Insurance
Choosing the best insurance policy…
After searching insurance companies for my home insurance swinton was the easiest and most straightforward forms to fill in,the cost of the insurance was among the top three ,well done swinton
11 September 2026
Reply from Swinton Insurance
Thank you for leaving us a review.
It is brilliant to hear that our online application felt so simple and user-friendly to navigate, and that our pricing landed so competitively alongside other options.
Should you ever need a hand with anything else, our team is always happy to assist.
Kind regards,
Rachel @ Swinton Insurance
Dreadful time wasters.
Arranged car insurance via a Go Compare quote that had been perfectly valid with current insurer the year before. This included a claim made when a named driver on my policy had a no fault accident. Only update needed was my new address. Swinton then start threatening to cancel, thereby giving me a black mark, because I had not declared the incident. Which was declared. That was shown on the info held on their own portal. That was on the original quote template from Go Compare... These useless muppets then went on to demand a further £293 to amend the policy... With the info they already had.
Luckily the policy had not started yet and I was within my statutory cooling off period so have now cancelled and gone with a competent company at a fraction of the price. Avoid
Edit.Haha thanks for the reply ai tossbot. I'd rather contract the plague than deal with your owners again.
11 September 2026
Reply from Swinton Insurance
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and appreciate how frustrating it must have been to be told that information had not been declared when you believed it had already been provided as part of your quote. We understand your concerns regarding the request for additional premium and the impact this had on your confidence in the policy.
We would like to clarify that, when applying for a motor insurance policy, it is standard practice for insurers to check information held on the Claims and Underwriting Exchange (CUE) database. This database records insurance claims and incident reports and is used to help validate the information provided when arranging cover. If the details disclosed do not match the information held on the CUE database, we may ask customers to contact us so that we can discuss the discrepancy in more detail. Where changes are required to align the policy information with the CUE records, this can affect the premium originally quoted.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Kind regards
Chelsea @ Swinton Insurance
satisfied customer very easy to use and complete.Quick to…
very easy to use and complete.Quick to fill in and very competitive.
14 September 2026
Reply from Swinton Insurance
Thank you for sharing your thoughts with us.
It is brilliant to hear that setting up your policy was so straightforward and that you secured a fantastic price for your cover.
If you ever need a hand in the future, please don't hesitate to contact us.
Kind regards, Leanne @ Swinton Insurance
Excellent
I spoke at length with Mr. Andy Bailey who was thorough, patient and kind.Could not have been happier with his service.
13 September 2026
Reply from Swinton Insurance
Thank you for leaving us a review.
It is brilliant to hear that our colleague looked after you so well and made sure everything was handled with such care and attention.
If you ever need a hand with anything else, please feel free to reach back out to us.
Kind regards, Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you for sharing your thoughts with us.
It is brilliant to hear that our online process felt smooth and that you found our rates competitive.
Should you require any further support from us, please feel free to reach out.
Kind regards,
Rachael @ Swinton Insurance
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