This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... See more
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
Company replied
Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1k reviews
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Excellent 5 star customer service
Excellent 5 star customer service from Synter, Sheffield.
The team ethos is brilliant, everyone you deal with and speak to gives you the same positive team attitude, professional yet very friendly.
Many thanks to the service team members who looked after my booking:-
- Scott Walker, for facilitating the job requirements from the originating advisory at last years service.
- Dale, technician, for carrying out the necessary repair; also for the very clear and informative health video and related monitoring advice.
- Lisa Blythe, for coordinating with the workshop, keeping me informed on the ongoing job status and promptly returning the car with the completed admin.
Sytner Sheffield is my go to BMW servicing centre and I recommend them completely.
12 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you for your fantastic 5-star review. We are delighted to hear that Scott, Dale, and Lisa provided you with such attentive and professional service. Your kind words about our team ethos and communication mean a great deal to us. It’s wonderful to know that Sytner Sheffield remains your go-to BMW servicing centre, and we truly appreciate your wholehearted recommendation. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Excellent service from start to finish…
Excellent service from start to finish . Always informed of what was happening from Lewis
5⭐️
13 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Andrew, thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Lewis kept you well informed throughout the process and that you found our service excellent from start to finish. It’s always our aim to provide a seamless and transparent experience for our customers. Your positive feedback truly means a lot to the team here at Sytner Sheffield BMW. We look forward to assisting you again in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Tony, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you continue to receive excellent service from our team at Sytner Sheffield BMW. Your ongoing support and appreciation mean a great deal to us. Should you need any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Jonathan, for your kind words and for taking the time to share your experience. We’re delighted to hear that Scott provided you with great service during your visit. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the whole team. We hope to welcome you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
great service!
miles and daniel were both really helpful for me when getting my new car!
11 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Keya, Thank you very much for your kind words. We are delighted to hear that Miles and Daniel were so helpful during your experience of getting your new car. It’s wonderful to know that their assistance made the process enjoyable and smooth for you. We hope you are thoroughly enjoying your new BMW and look forward to welcoming you back to Sytner Sheffield in the future. Your support means a great deal to us. Kindest regards Ali Taylor
This was our first time that we have…
This was our first time that we have purchased a car through Sytner and our first BMW. Our experience was great, Richard Cooper was very professional and gave us plenty of space to decide which model of car to buy.
He even replied to my emails whilst he was on annual leave.
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alasdair, Thank you very much for your kind words and for choosing Sytner Sheffield BMW for your first BMW purchase. We are delighted to hear that Richard provided such professional and attentive service, giving you the space to make your decision comfortably. It’s wonderful to know he went above and beyond, even responding whilst on annual leave. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
My help from my dealer was great as…
My help from my dealer was great as always - this connectivity means much
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team’s assistance met your expectations and that the connectivity features have made a positive difference for you. Kindest regards, Ali Taylor
Polite and efficient staff and service.
5 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you ever so much for your kind words. We’re delighted to hear that you found our staff and service both polite and efficient. We look forward to welcoming you back again in the future. Kindest regards, Ali Taylor
Customer Service is always excellent.
Customer Service is always excellent.
Staff are friendly, helpful and courteous.
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you ever so much for your wonderful review. We are truly delighted to hear that our customer service consistently meets your expectations and that our team’s friendliness and helpfulness have made a positive impression. Your kind words mean a great deal to us, and it is always a pleasure to provide a courteous and welcoming environment for our customers. Kindest regards, Ali Taylor
Great experience from start to finish
Great experience from start to finish! Would definitely recommend BMW Sytner at Sheffield
5 August 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Miss Sagar, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that your experience with BMW Sytner at Sheffield was great from start to finish. It is always our aim to provide excellent service, and your recommendation means a great deal to our team. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Good customer service from the start
Good customer service from the start, Harvey was vey helpful and provided updates along the way, was a great buying experience.
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much, Matthew, for your kind words and positive feedback. We are delighted to hear that Harvey provided helpful support and kept you updated throughout your buying journey. It’s wonderful to know you had a great experience with us from start to finish. Your satisfaction is very important, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
EXCELLENT SERVICE
EWAN.t
Thankyou for your excellent service, helpfulness shown in our recent purchase. We could not fault anything about our experience.
Glenis and John
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Glenis and John, Thank you very much for your kind words. We are delighted to hear that you had an excellent experience with us and that our service and helpfulness met your expectations. It is always our aim to provide the very best for our customers, and feedback like yours truly honours our efforts. Should you ever require any assistance in the future, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words. We’re delighted to hear you found our service polite, friendly and professional. It’s always our aim to provide a welcoming and enjoyable experience for all our customers. Your positive feedback means a lot to the whole team here at Sytner Sheffield BMW. Should you need any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again. Kindest regards, Ali Taylor
Amazing service as usual from BMW…
Amazing service as usual from BMW Sheffield - second to none. Lewis in servicing was outstanding. Car was in for routine service and it was highlighted that a part may or could fail so he got this changed at no cost - going the extra mile is really appreciated. Will continue to use with all my BMWs - thanks
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alistair, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided outstanding service and went the extra mile to ensure your car was well looked after. It’s wonderful to know that our team’s efforts are appreciated and that you’ll continue to trust us with your BMWs. Kindest regards,Ali Taylor
Good hospitality and service.
Good hospitality, great service and staff.
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Moyo, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciated our hospitality, service, and staff. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly valued and serves as a wonderful encouragement to the entire team here at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Excellent service from Chaneice Allen
I received excellent service from Chaneice Allen last year when I bought my new car. From start to finish she was patient, understanding and genuine. Really pleased with the car and the service received, she even checked in 12 months later to see how things were. Hence leaving a review so late after. (Ask for Chaneice).
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Chaneice provided such patient, understanding, and genuine service throughout your purchase. It’s wonderful to know you’re pleased with both your new car and the ongoing care you’ve received. Your recommendation means a great deal to us. Kindest regards, Ali Taylor
Impeccable customer care and service at Sytner, Sheffield
I was delighted with the results of the MOT especially the video which showed if there was any work to be done and some options for this to be completed.
My car passed the MOT after a few adjustments and great aftercare.
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sughra, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the MOT process clear and helpful, especially with the video explanation. It’s wonderful to know your car passed after the adjustments and that you were pleased with the aftercare provided. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kindest regards, Ali Taylor
Sytner Mini / BMW made the repair as…
Sytner Mini / BMW made the repair as easy as possible from start to finish. The Customer Service was first rate, the repair excellent and the timescale very quick.
13 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Mini / BMW Sheffield. We are delighted to hear that the repair process was straightforward and that our customer service met your expectations. It is wonderful to know that the repair was completed to a high standard and within a quick timescale. Kindest regards, Ali Taylor
As you expect from a main dealer
As you expect from a main dealer, work completed to a good standard as far as I can tell. Review of vehicle condition very thorough and helpful. Complimentary wash etc, thanks for that. I received a good service but fitting costs were high, nearly £200 to fit a light blister on top of the cost for the part itself seems excessive for what was described by the garage themselves as a quick and simple job. The what’s app communication doesn’t work and nobody responds even though the service is offered on all communications and it was difficult to get through to the dealership on the phone. It would have been 5 stars if not for that. I found the staff to be polite, helpful and courteous when in branch, a real strength.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Adrian, thank you for your detailed feedback. We’re pleased to hear you found the vehicle condition review thorough and our staff polite and helpful. We apologise for any frustration caused by the fitting costs and communication difficulties via WhatsApp and phone. Your comments regarding these areas are appreciated and taken seriously. It’s encouraging to know you received a good service overall, and we hope to provide a seamless experience in all aspects should you choose to visit us again. Kindest regards, Ali Taylor
Polite and professional service in a…
Polite and professional service in a very nice environment.
15 July 2026
Unprompted review
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