Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... See more
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... See more
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1k reviews
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Sytner Mini / BMW made the repair as…
Sytner Mini / BMW made the repair as easy as possible from start to finish. The Customer Service was first rate, the repair excellent and the timescale very quick.
13 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Mini / BMW Sheffield. We are delighted to hear that the repair process was straightforward and that our customer service met your expectations. It is wonderful to know that the repair was completed to a high standard and within a quick timescale. Kindest regards, Ali Taylor
As you expect from a main dealer
As you expect from a main dealer, work completed to a good standard as far as I can tell. Review of vehicle condition very thorough and helpful. Complimentary wash etc, thanks for that. I received a good service but fitting costs were high, nearly £200 to fit a light blister on top of the cost for the part itself seems excessive for what was described by the garage themselves as a quick and simple job. The what’s app communication doesn’t work and nobody responds even though the service is offered on all communications and it was difficult to get through to the dealership on the phone. It would have been 5 stars if not for that. I found the staff to be polite, helpful and courteous when in branch, a real strength.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Adrian, thank you for your detailed feedback. We’re pleased to hear you found the vehicle condition review thorough and our staff polite and helpful. We apologise for any frustration caused by the fitting costs and communication difficulties via WhatsApp and phone. Your comments regarding these areas are appreciated and taken seriously. It’s encouraging to know you received a good service overall, and we hope to provide a seamless experience in all aspects should you choose to visit us again. Kindest regards, Ali Taylor
Polite and professional service in a…
Polite and professional service in a very nice environment.
15 July 2026
Unprompted review
Great experience …
After many years and many cars that have serviced us well from this dealership I didn’t think the experience could get any better and then we had the fortunate luck of meeting with Jayna to purchase our latest vehicles and she made the experience go up a level
With her warmth friendly personality and a wealth of experience working within BMW and Sytner shone through when she found the cars and matched our pricing all while experience was wonderful
Along with the other staff all looking after us in their own rolls it really was 5star treatment
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Paul, for your wonderful review and continued loyalty to Sytner Sheffield BMW. We are delighted to hear that Jayna and the team provided you with such a warm and professional experience, making your latest purchase truly exceptional. It’s always our aim to offer personalised and attentive service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future and hope your new vehicles bring you many enjoyable journeys. Carl Shaw, Head of Business and the Sytner Sheffield Team
Ewan was great at explaining the…
Ewan was great at explaining the benefits of the different options for us around hybrids and electric. Also the difference between the models. The team worked really hard to find a car quickly as my PCP agreement was coming to an end. Also it was to be recognised as a loyal customer supporting the finance team to make the numbers work.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Julie, for your kind words. We’re delighted to hear that Ewan and the team were able to clearly explain the benefits of the hybrid and electric options, as well as the differences between the models. It’s wonderful to know that our efforts to support you as a loyal customer and to assist with the finance arrangements were appreciated. Your continued trust means a great deal to us, and we’re pleased we could help you find the right car promptly. Carl Shaw, Head of Business and the Sytner Sheffield Team
Attentive and professional.
The staff at the dealership are very attentive, as well as professional and friendly. The premises are well stocked, and provided me with a test vehicle immediately. There was no “hard sell”, and it was a pleasure to make a “win win” deal with the sales team. A minor hiccup was dealt with very well, and my overall impression was one of a business that cares about making their customers happy with their purchase.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Graham, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided a professional, friendly, and attentive service, and that you found the experience enjoyable without any pressure. It’s great to know that the minor issue was resolved to your satisfaction. Your recognition means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your new vehicle. Best wishes, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
Overall experience was very good
Overall experience was very good.
The car issue was dealt with promptly and our allocated members of staff was very helpful during the process .
The valet however did let the overall experience down. The main internal areas (front & rear seating) had a very basic valet but the boot hadn’t been done at all and the outside of the car far from perfect.
Follow up call did address this and offer a complimentary valet if I can find the time to ever book it back in.
Communication
3 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Wendy, thank you for your positive comments regarding the prompt handling of your car issue and the helpfulness of our team. We apologise that the valet service did not meet your expectations, particularly with the boot and exterior. We appreciate your feedback as it helps us improve. It’s good to hear that our follow-up communication was satisfactory. We hope to welcome you back in the future and provide a fully satisfying experience throughout. Kind regards, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
As always
As always, a great experience from start to finish, kept well informed, Lisa was great , extremely helpful , polite and very professional . Actually everyone i come into contact with is helpful and friendly, something that is hard to find these days. Well done sytner Sheffield.👌
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much, Jayne, for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa and the entire team provided you with such helpful, polite, and professional service. It’s wonderful to know that you feel well informed and valued throughout your visits. Your positive feedback truly means a lot to us, especially in today’s world. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Well done to the team! Carl Shaw, Head of Business
As always very quick to deal with…
As always very quick to deal with issues, customer service is second to none, namely Anya and Lilly… credit to Sytner
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Steadman, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Anya and Lilly provided you with exceptional customer service and that your issues were dealt with promptly. It is always our aim to offer a seamless and positive experience for all our customers. Your feedback is truly appreciated and serves as a great encouragement to the entire team at Sytner. We look forward to welcoming you back in the future. Carl Shaw, Head of Business
Excellent communication and easy…
Excellent communication and easy process.
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Donna, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our communication excellent and the process straightforward. It is always our aim to make every step as smooth and enjoyable as possible for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Best wishes, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
Always the best service from Sytner…
Always the best service from Sytner Sheffield, wouldn’t take my BMW anywhere else!
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Dean. We’re delighted to hear that you consistently receive the best service at Sytner Sheffield and that you wouldn’t consider taking your BMW anywhere else. It’s always our aim to provide a first-class experience for all our customers, and your continued loyalty means a great deal to us. We look forward to welcoming you back in the future and ensuring your BMW continues to receive the care it deserves. Thanks again for your wonderful feedback. Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
Excellent service from Jason
Excellent service from Jason , Kept me well informed about my repair , I would say he went above and beyond,
2 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mrs D, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason provided excellent service and kept you well informed throughout your repair. It is wonderful to know he went above and beyond to assist you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team here at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kind regards, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
George was so attentive and responsive…
George was so attentive and responsive from outset.. no hard sell but a very patient approach to helping me get the deal done .. Dan in finance also a great support. A very good team. Ray Shannon
6 July 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Ray, Thank you very much for your kind words. We are delighted to hear that George and Dan provided such attentive and patient support throughout your experience. It’s wonderful to know that our team’s approach made the process straightforward and enjoyable for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to everyone involved. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
Bodyshop Bob was great
Bob? From the body shop made the experience great. The greeting and booking in was wonderful. However...
I was disappointed, after my appointment, to find that all my driving settings, sat nav 'previous destinations', radio faves etc had dissappeared. I understand that this did not need to happen...an auxilliary power supply could have been used, whilst a new alternator was fitted ?!! If this is not the case, then prior warning would have been nice. I just want to add that there are reasons i do not bring my car back to a main dealer, it was Sandal, now Sytner, and those reasons began amassing from the date of purchasing this vehicle...all of those reasons have been mentioned previously (without acknowledgement from anyone)... Bob saved you from a 3 star or even a 2 star review. Thank you
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Janine, thank you for your detailed feedback. We are pleased to hear that Bob from the body shop made your experience positive and that the greeting and booking process met your expectations. We apologise for the inconvenience caused by the loss of your driving settings and understand how frustrating this must have been. Your comments regarding previous experiences are noted, and we appreciate you recognising Bob’s efforts in improving your visit. Thank you for taking the time to share your thoughts. Carl Shaw, Head of Business
A great experience
A great experience, and I was kept very well informed throughout the process.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you felt well informed throughout the entire process and that your experience was a positive one. It is always our aim to provide clear communication and excellent service to all our customers. Your feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Kindest regards, Ali Taylor
Everything was done as promised in the…
Everything was done as promised in the time I was told
Loan car was ready and clean
My car was cleaned too when I collected as requested
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that everything was completed as promised and within the expected timeframe. It’s great to know the loan car was ready and clean, and that your vehicle was returned to you in the condition you requested. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Workshop drop off good
Workshop drop off good, discussion/review about the vehicle good, overall repairs/service presentation of vehicle good, service desk not good multiple calls not answered, watts app message not replied to, called to pick up the vehicle no body on the service desk had as the lady on the coffee counter for assistance.
30 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear William, thank you for your feedback. We are pleased to hear that you found the workshop drop-off, vehicle discussion, and overall repairs to your satisfaction. However, we sincerely apologise for the poor experience you had with our service desk and communication channels. It is disappointing to learn that your calls and messages were not answered, and that assistance was not readily available when you collected your vehicle. Your comments are appreciated and will be taken on board. Kindest regards, Ali Taylor
We purchased a new vehicle for a Surprise Birthday present
We purchased a new vehicle for a special "surprise" birthday present. Rebecca @ Sytner Sheffield and her colleagues could not do enough for us during the whole process from test drive through to the purchase and even better went out of her way to keep this a surprise from my better half right until the point of the car reveal in the delivery bay!
The whole buying process was smooth, Rebecca was available to answer any queries and kept me fully up to date on the delivery of the car and would not hesitate to recommend Rebecca and Sytner BMW Sheffield.
We are still to use and experience the aftersales services on offer, but if the buying process was anything to go by, then I trust the aftersales will also be a smooth and a professional experince.
12 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Hawley, Thank you very much for your kind words and for sharing your experience with Rebecca and the team at Sytner Sheffield BMW. We are delighted to hear that the entire process, from the test drive to the surprise car reveal, was smooth and enjoyable. It’s wonderful to know Rebecca was able to support you throughout and keep the secret safe. We hope you enjoy your new vehicle and look forward to providing you with excellent aftersales service in the future. Kindest regards, Ali Taylor
Very friendly and helpful staff
Very friendly and helpful staff - very modern building - great service.
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Warburton, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff friendly and helpful, and that you appreciated the modern facilities at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Polite professional and communicative…
Polite professional and communicative staff. Lisa at the service department is exceptional
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear OH, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff polite, professional, and communicative. It is especially wonderful to know that Lisa in the service department provided exceptional support. Your positive feedback is greatly appreciated. Kindest regards, Ali Taylor
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