We used taxi box to transport from Brisbane to Melbourne from the very beginning to the end it’s been an exceptional experience. Friendly helpful staff couldn’t recommend them enough. Shout out to F... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This will be the second time I've run into Sean while using Taxibox services and I'm happy to say it all again: clearly very good at what he does and a top bloke on top of that too.
TaxiBox is AWESOME ! this is the second time ive used taxi box - the first was moving from Perth to Brisbane - that was so easy and quite affordable , this - move was within Brisbane and it was so... See more
Amazing service at every step of the way. Justine and her team were incredibly helpful, placed the box exactly where I needed it and promptly collected it. 10/10 highly recommend!!
Company details
About TAXIBOX
Written by the company
About us
Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies
TAXIBOX
Written by the company
- Storage that moves? That's nuts.
- Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.
Contact info
118 Boundary Rd, 3195, Braeside, Australia
- 1300 87-60-87
- info@taxibox.com.au
- www.taxibox.com.au
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from Eddie!
What a nice guy, Eddie was such a bro. Introduced himself, super chill and confident, explained everything very clearly and arrived on time and asked about pick up and if there was anything else. Thanks for sending your best 👍
29 July 2026
Unprompted review
Thanks Eddie 🟨
Eddie arrived as scheduled as bright & happy as the taxi box 🟨 he was able to position where needed & was efficient & super lovely.
Great job 👍
29 July 2026
Unprompted review
Thanks for an amazing job smoothly and quickly executed
1. Your tracking App is easy to use and very helpful
2. Nori (the driver) was efficient, friendly, helpful, totally competent in what he was doing, and able to place the box exactly where we wanted it
3. A great experience all round - thank you
28 July 2026
Taxibox is brilliant
Taxibox is brilliant. The best thing is the communication with the delivery driver you know exactly when they are going to be at your site. Frank, thank you great job.
29 July 2026
Unprompted review
Taxibox staff have gone above & beyond
Taxibox staff have gone above & beyond in everything from communication with management, drop off and re-collection of the Taxibox.
PS. Special thanks to Frank the driver ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
27 July 2026
Unprompted review
Easy and great communication
I really needed a place to fit my larger household furniture stored while my floors were being renovated. It was so easy to get a quote, arrange pick up and delivery and change some of those dates around for free. They made my life so much easier while we were renovating.
7 July 2026
Thank you Taxibox for your efficient…
Thank you Taxibox for your efficient service
Eddie was amazing, time and only to happy to help! He deserves a bonus!
Thanks so much Eddie
28 July 2026
Unprompted review
Great service
Just had Eddie deliver our first box. Communication was great, he was friendly, helpful, got the job done quickly. Really happy with the service today. Thanks Eddie.
28 July 2026
Unprompted review
Eddie was great!
Eddie was great, called me directly to make sure the taxibox was correctly placed. Excellent service and communication! Would recommend!
28 July 2026
Unprompted review
Just had Eddie drop off a taxi box for…
Just had Eddie drop off a taxi box for me in Karrinyup, he made the whole experience quick and easy. Put the box exactly where I wanted it. Was an absolute legend
28 July 2026
Unprompted review
On time & no problems
27 July 2026
TAXIBOX was such an easy experience
TAXIBOX was such an easy experience. Want to give a huge shoutout to Eddie who just delivered our box. We have a two story house and Eddie helped us unload everything efficiently. He was a legend!! Thank you 🙏
27 July 2026
Unprompted review
Easy as
Frank was such a delight when he delivered the box. Friendly and helpful
27 July 2026
Unprompted review
Frank was fantastic
Frank was fantastic. Top tier customer service. Cheers
27 July 2026
Unprompted review
So far so good
So far so good.
It was a tad challenging getting up in the 11 degree cold to meet the delivery driver but his happy attitude and enthusiasm took care of all of that.
I hope the rest of the service is just as efficient as the organising and delivery of the box.
I might also say that the Taxibox for temporary storage in preparation for the sale of my house is a great service.
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys
24 July 2026
Unprompted review
Reply from TAXIBOX
Hi Vergel,
Thank you for taking the time to leave your feedback across two reviews regarding the same issue. We're genuinely sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
----- Update 31/07 -----
Hi Vergel,
We're still having some trouble locating a booking under your name in our system, which is why we haven't been able to get in touch with you directly.
We'd really appreciate it if you could give Elsa from our Customer Service Team a call on 1300 87 60 87. Alternatively, if you'd feel more comfortable, you're welcome to send her an email at elsan@taxibox.com.au. We're genuinely concerned to hear that some items have gone missing from your TAXIBOX and would really love the opportunity to work through this with you.
We look forward to hopefully chatting with you soon!
Kind Regards,
TAXIBOX Team
Taxibox delivered in service
Taxibox kept their word, did the job and were respectful to deal with. Pete the truck driver was polite too.
25 July 2026
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys.🙄
24 July 2026
Unprompted review
Reply from TAXIBOX
Hi Jazel,
Thanks for leaving us with your feedback, and we're really sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
----- Update 31/07 -----
Hi Jazel,
We're still having some trouble locating a booking under your name in our system, which is why we haven't been able to get in touch with you directly.
We'd really appreciate it if you could give Elsa from our Customer Service Team a call on 1300 87 60 87. Alternatively, if you'd feel more comfortable, you're welcome to send her an email at elsan@taxibox.com.au. We're genuinely concerned to hear that some items have gone missing from your TAXIBOX and would really love the opportunity to work through this with you.
We look forward to hopefully chatting with you soon!
Kind Regards,
TAXIBOX Team
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