I had a lovely time here with my two daughters who are 5 and 7. My only grumbles are that when I went to book online I selected to play 2 games. After clicking to the next page I then got a suggested... See more
Company replied
Location
Switch locationBroadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were absolutely brilliant, helpful and went the extra mile. It was not to over crowded and although nothing spectacular, the food offered was perfect for a family, bowling night
Company replied
The bowling was good but.. The lane was not clean and clear of food and drink, from the previous users. Could not get hot drinks, because machine not working for the bar staff. Could not get nacho... See more
Company replied
Tuesday deal was great. One game for 6 of us with burgers and chips was great price. Didn’t realise the junior burger included chips so I ordered more online and we all had plenty to eat!
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.
Contact info
Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom
- 0333 034 6100
4.4
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No support from staff
When we arrived and booked it they just told us someone would be over soon. When the staff member came over she literally just stood there (this was 10 minutes into the party also). She didn’t direct us to fill out the forms - which could have been whilst we were waiting instead of when a bunch of excited 8 years old were running wild. She then continued to stay silent in the prep room and gave no instructions on the packs and the rules. We asked if she wanted to go through any and she just pointed at a screen. We presumed someone would essentially ‘run’ or at least support the party and the literally did nothing and did not communicate with us. When the kids came out for a break when didn’t know it was a break and thought it was over. We had to keep going to ask for more drinks instead of them keeping them topped up. The kids had fun but we thought the staff member assigned to the party would bring some energy, fun and support.
17 April 2026
Reply from Tenpin - Eastbourne
Hello Sereena, thank you very much for taking the time to leave a review of Tenpin Eastbourne! We are really sorry to hear that your party booking was not as enjoyable as we would have hoped! We pride ourselves on excellent customer service so it is very disappointing to hear this was not the case! Please be assured all of your feedback will be passed to the relevant team to ensure improvements are met and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Eastbourne' Best wishes - Mel
Booking service very helpful and good.
Booking service very helpful and good.
Very pleasant time with 5 year old twins who e joyed their treat.
15 April 2026
Reply from Tenpin - Eastbourne
Hi Rodney,
Thank you for your lovely 4* review at Tenpin Eastbourne! We are delighted you found the staff so friendly on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph
Great place so much fun to have
Great place so much fun to have
Only downside the food was awful
15 April 2026
Reply from Tenpin - Eastbourne
Hello Wendy, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us! We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Eastbourne
Hi Jacabs
We're happy to hear that you enjoyed your special day with us. Thank you for sharing your positive experience; we appreciate your feedback! Best wishes - Clare
Karaoke room
This was my first visit since the venue changed from Lloyd's Lanes. It looks amazing! I booked the karaoke room for a friend's 40th birthday and we had a wonderful time. The only thing I would say is that there didn't seem to be anywhere we could sit and have a drink afterwards
19 April 2026
Reply from Tenpin - Eastbourne
Hello Lianne, Thank you for taking your time to leave us an amazing 5* review! We are thrilled to hear that you had a great time at our Tenpin in Eastbourne. We are pleased to hear that you like our layout and enjoyed celebrating your friends 40th with us! We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
On our last visit
On our last visit, we were told that pool tables couldn’t be reserved, so we ended up waiting for an hour. However, when we visited the other night to bowl and play pool we saw two tables sitting empty, we were told that both had been reserved. This was quite frustrating and confusing, given what we were told previously.
17 April 2026
Reply from Tenpin - Eastbourne
Hi Finley
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding pool table reservations and the resulting frustration. We will address this internally to ensure consistent policies are communicated to our guests. Best wishes - Clare
Great experience
Great experience, my Granddaughter loves coming here, very good food and prices very reasonable, definitely coming back.
Staff 100/1000
Five stars 🌟 🌟 🌟🌟🌟👍🏼
16 April 2026
Reply from Tenpin - Eastbourne
Hi David,
Thank you for your fantastic 5* review at Tenpin Eastbourne! it's great to hear you've had such a lovely time whilst on your recent visit to us! We are delighted you've found the staff so friendly and we hope to welcome you back again very soon! Best wishes- Steph
Very good all round and great fun.
15 April 2026
Reply from Tenpin - Eastbourne
Hi there, thank you for the excellent 5* review for Tenpin Eastbourne! We're so pleased to hear that you had a fun visit and we can't wait to see you again soon! Best wishes - Adelaide
Very disappointed by the customer service
Very disappointed by the customer service as we are a regular there we got the same racist treatment because we are not white especially from the girl with a red hair she makes us feel like we entered her own room or some how she’s the one who’s paying for us 😅 you have to work more on the customer service as I can see from the comments, we’re not the only one and maybe make a regular check on them because this is unacceptable
18 April 2026
Unprompted review
Reply from Tenpin - Eastbourne
Hi there, thank you for taking the time to review Tenpin Eastbourne! We're sorry to hear of your recent experience. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Eastbourne' and we can pass this on to be looked into. Best wishes - Adelaide
Amazing place for the kids and the…
Amazing place for the kids and the older kids, good value for money, just need one in Hastings.
15 April 2026
Reply from Tenpin - Eastbourne
Hello Karen,
Thank you for taking the time to rate Tenpin Eastbourne 5 stars. We're happy to hear that the whole family enjoyed their time and found it a good value. We appreciate your suggestion for a location in Hastings! All the best ~ Laura
Bowling 4 retirement end celebration
It was fast and easy to do. Love the fact u can do it all ur self theres no presure and no stress.
15 April 2026
Reply from Tenpin - Eastbourne
Hello Kayleigh,
Thank you for taking the time to rate Tenpin Eastbourne 5 stars.
We're so glad you found our service fast and easy! It's great to know you appreciated the self-service aspect and the stress-free experience it provides. We hope to welcome you back again for another memorable experience. All the best ~ Laura
Excellent facilities
Excellent facilities, easy to set up the lane and nice touch of automatic side rails for individual bowlers. Looking forward to more visits.
15 April 2026
Reply from Tenpin - Eastbourne
Hi Barry, thank you for the 5* rating of Tenpin Eastbourne. We're delighted to hear you had an amazing time and enjoyed the facilities. We look forward to your return!
Take care,
Kirsty
The food was like half of what it…
The food was like half of what it should be. You had a big bun and one very small burger. The cheese was smaller then the burger. And a few chips. Was not happy with the food. Good job very ordered cheese chips has well.
.
15 April 2026
Reply from Tenpin - Eastbourne
Hi Rose, thank you for taking the time to leave a review of Tenpin Eastbourne. We're sorry to hear of the disappointment caused and that the meals were not what you had hoped for. We will ensure your feedback is passed on to the correct team for future improvement.
Take care,
Kirsty
Booking online great day out
Booking online was easy and great offers available. Nice vibe and plenty to do other than bowling 🎳
15 April 2026
Reply from Tenpin - Eastbourne
Hi Mandy, thank you for the fabulous 5* review of Tenpin Eastbourne! We are thrilled you had such a fun visit and got to see some brilliant offers we have available as well as finding the booking process easy and we can't wait to see you again soon! Best wishes - Mel
Reply from Tenpin - Eastbourne
Hello Sharon,
Thank you for taking the time to rate Tenpin Eastbourne. We are delighted by your feedback and look forward to welcoming you back again soon. All the best ~ Laura
I enjoyed my the morning
I enjoyed my the morning. The building was easy to find, had a good size car park, others came on bus from town or walked from the train station. The venue and equipment was clean. The staff were professional. I will go again.
15 April 2026
Reply from Tenpin - Eastbourne
Hi M Clarke, thanks for leaving a rating and review for Tenpin Eastbourne! We're happy you enjoyed your morning with us. It's great to hear that you found our location convenient and the facilities and equipment clean. We appreciate your feedback regarding our team's professionalism, and we look forward to your next visit! Best wishes - Rosie
Reply from Tenpin - Eastbourne
Hi Philip, thank you for the lovely 5* rating of Tenpin Eastbourne! We can't wait to welcome you back soon. Best wishes, Jade
Laser tag party
We booked for a lasertag party, which in itself was enjoyed by the kids but the organisation when we got there was a bit lacking. A previous party had overrun and no one had asked them to move on, so we had to stand about while they were asked and slowly cleared out. Leaving the staff to try and clean up around everyone and also which meant our guests started arriving before we had got ready and then despite being there 15 mins before as asked, there was no real instruction and we kept having to go and find someone to work out what happens etc having never been before. So disappointing in organisation which took away from the party a bit.
12 April 2026
Reply from Tenpin - Eastbourne
Hello Customer 2.
Thank you for taking the time to rate Tenpin Eastbourne 3 stars. We appreciate your feedback and are sorry the party's organization was lacking. We understand the previous party overrunning and the delayed instructions impacted your experience. We'll address this to ensure smoother transitions for future events. We hope that your next visit is a 5 star experience. All the best ~ Laura
My Grandson enjoyed his time there.
My Grandson enjoyed his time there.
Nice friendly staff,nice food on offer.
We had a great time playing Ten pin bowling and then a game of Table Tennis
9 April 2026
Reply from Tenpin - Eastbourne
Hi Caroline, thank you for the excellent 5* review for Tenpin Eastbourne! It's lovely to hear that you had a great time with your grandson and that you enjoyed the bowling, table tennis and the food. We hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Eastbourne
Hi there, thank you for taking the time to review Tenpin Eastbourne! It's great to hear that you enjoyed your karaoke experience, and we look forward to seeing you again soon! Best wishes - Adelaide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.