The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #19 of 64 best companies in Vehicle Repair
- #39 of 226 best companies in Insurance agency
- #3 of 12 best companies in Mechanic
- #5 of 16 best companies in Telematics Service
- #1 of 8 best companies in Towing service
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was helpful
Fast and efficient
Easy to report breakdown online. Received a phone call less than a minute later and was advised someone would be with me within an hour. Dylan turned up well within the time and was friendly, helpful and knowledgeable. Got me to a kwikfit half an hour later having called ahead to book an appointment for me. Great service.
Jack arrived promptly and managed to…
Jack arrived promptly and managed to find the problem very quickly. He managed to get my vehicle running so I could take it to the garage. He followed me just incase I broke down. Made it to the garage and gave me a lift back home. Very pleased with the service.
Gary was great
Gary was great; on time, knew what he was doing and made the correct diagnosis! well done
Good service by the AA.
The service by the AA through Darryl was first class. Both the speed of service & the fault finding was excelent.
The cause of the fault was dueby the courtesy lights were automatically on whilst cleaning inside the car. No doubt the battery was discharged in my lack of knowledge.
May use AI-assist with repliesRead more
Had Shaun come out today to repair a…
Had Shaun come out today to repair a puncture on my Porsche fantastic job and very quickly done
Top bloke and fantastic AA response time
Definitely 5 star ⭐

Reply from The AA Breakdown Cover
The service was great
The service was great, and response time was earlier than expected, he also helped us come too a solution too fix my car
I was offered 12 month free call out…
I was offered 12 month free call out with my new car so what’s not to like! They will offer a competitive quote for next year too!
Rapid response and professional work
Rapid response and professional work - thank you so much Graham! Definitely five stars!
Stephen was excellent
Stephen was excellent. Helpful and considerate.
I have only one criticism and that was getting a response from the AA initially.
It took 15 mins of phone calls.
I now have the AA app which apparently should be more efficient. In times of stress, I would rather speak to a person asap
The speed of my call out and…
The speed of my call out and information recieved about the timings, and a very friendly man who repaired my car
Alex was very helpful and explained…
Alex was very helpful and explained everything clearly. Thanknyou
AA arrived within an hour of my call
AA arrived within an hour of my call. Jason was extremely knowledgeable and helpful with my issue. He clearly explained the problem to me following the diagnostics check and helped me source local garages. As these could not complete works in good time he arranged for Smart Care service to do the works, this is scheduled to be ready for collection in a few days. He towed my car to the nearest designated garage as the car was not to be driven due to the issue and could have ruined the engine.
Excellent Service…
Distress and anxiety of my breakdown was brought to a minimum with such helpful and supportive service.

Reply from The AA Breakdown Cover
Car not starting.
Well, 4 in the morning when I am trying to get to work and the car won't start, my only option was to ring the AA, I have never used AA breakdown service before, although it was expensive because I didn't have breakdown cover.
Mr. Randle , who was pleasant and explained everything was extremely helpful , he went above and beyond and got my car fixed. Thank you!
Just amazing service and made things in…
Just amazing service and made things in a hard situation to making it easy. Really impressed and would recommend to anyone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







