The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20k reviews
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I had a good experience booking my MOT…
I had a good experience booking my MOT through AA Smart. Easy to book & affordable, with a good & helpful local garage. Will continue using the AA approved garage.
24 October 2026
May use AI-assist with repliesRead more
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The company was good but AA contact was late and confusing.
The company was good. The contact from AA was terrible. Days after the garage and I had completed our business you sent me updates about the repairs I needed and later still told me I could collect my car. Thanks to the efficient garage I had driven hundreds of miles since the repairs and before your contact.
24 October 2026
Reply from AA Approved Garage Network
Hi Elizabeth, we're sorry about the delay in our updates and have passed your feedback on to the team so they can look into it. We're pleased to hear your MOT went well and that you received good service from our approved garage. We hope everything is running smoothly now.
Friendly staff and was able to arrange…
Friendly staff and was able to arrange to pop to a coffee shop whilst waiting and was contacted as soon as the MOT was done. Good service.
21 October 2026
Friendly staff :)
21 October 2026
Nice experience but with a lot of room for improvement
The booking and collection/return of the car was really smooth. The service itself looked to be well done when checked. The admin leaves more to be desired as the invoice given left out some work done to the car. Also, disappointingly when I got my car back it smelt of cigarettes
21 October 2026
Reply from AA Approved Garage Network
Hi John, we're sorry to hear about how your car was returned to you and that some items weren't included on the invoice. If you need any help or would like to raise this feedback with us, please get in touch and we'll be happy to look into it.
📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com
Reply from AA Approved Garage Network
We're over the moon with your fab feedback, Roberto 💛🚗.
Reply from AA Approved Garage Network
Hi Paul, we're sorry to hear about the delay in receiving your MOT result. We'll always do our best to keep you updated as quickly as possible, but we've been particularly busy. We hope everything went smoothly with your MOT and that your car is running well.
Prompt delivery
28 February 2026
Reply from AA Approved Garage Network
Just what we love to hear, Deborah 💛.
Poor communication
Poor communication. Tyre pressure message was not rectified despite me requesting.
Settings were not restored and I found myself with no headlights at night.
23 October 2026
Reply from AA Approved Garage Network
Hi Carmell, we're sorry to hear about the issues with your repairs. We hope you've been in touch with us or the garage regarding the tyres and headlights so these concerns can be properly investigated and put right.
Great service
Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to speak to someone on phone, WhatsApp chat was terrible. Sent email and none has been responded to as at the time of leaving this review.
I will be sceptical about using AA again based on how hard it was to get through to speak to anyone when needed.
20 October 2026
Mainly good a little disappointed in…
Mainly good a little disappointed in the £80 charge for a handbrake adjustment. I did haggle price and paid £70 but felt this was pricey.
Otherwise good, had a waiting area too
23 October 2026
The garage you selected for me were…
The garage you selected for me were very friendly, honest and appreciated me taking my car there. They were bang on time. The car passed the MOT with a couple of advisories that they explained if I needed the work done just give them a ring and they'll get me a quote. No pressure at all. The waiting area also had free coffee and tea and a clean toilet.
23 October 2026
Poor communication
You gave me incorrect details of time vehicle needed dropping off. I also had NO further communication from you after I dropped the vehicle off. I had to contact garage to find out if job completed. They had expected you to have contacted me, as did I. Very poor after service from you.
23 October 2026
Reply from AA Approved Garage Network
Hi Richard, we'll always share updates as soon as we can, but we've been particularly busy and we're sorry if there was any delay in keeping you informed. We hope your service went well and that your car is running smoothly now.
Not the best service ive encountered
Following leaving car at garage 8.30am I was informed at 11.15 car failed mot. It took nearly 2 hours for AA to send out info for authorisation to have work done to ensure car passed mot. Also a staff member at the garage was constantly moaning and swearing when I was sat in waiting room for about an hour waiting to collect car
23 October 2026
Reply from AA Approved Garage Network
Hi James, we'll always do our best to get work approvals to you as quickly as possible, but we've been particularly busy and we're sorry for the delay. We hope the work went smoothly, and if you experienced any issues, we hope you were able to share your feedback with us directly so we can look into it.
Disappointed
I use this service each year and usually have a great experience. This year my booking was incorrect, luckily picked up by the garage. Then I needed extra work and AA failed to tell me so I did not find out until my car did not get returned at 6pm, when I called, I was promised a resolution in 20 minutes. This didn't happen, I chased and it took almost 3 hours. The price ended up extortionate but due to time taken I needed my car back and no time to shop around. Garage were very friendly and helpful but considering AA say they will do all the communication, I don't think it's right that I had to make 6 phonecalls throughout the process.
23 October 2026
Reply from AA Approved Garage Network
Hi Mimie, we're sorry to hear things didn't go as smoothly as they usually do and that the issues couldn't be resolved as quickly as hoped. We can see a few repairs were needed, and whenever work is recommended, we'll explain what's required and provide a quote before any work is carried out. We also use high-quality parts that come with a warranty. We hope everything has now been sorted and that your car is running smoothly again.
Shocking customer service
Shocking customer service. Emailed company directly but complaint was ignored. Car was booked for service and MOT. No one contacted me until 5:20pm on the Thursday evening when I received a text to say car wasn't being returned due to failure, tried calling both numbers on the text message suggested to he told one was closed and the other continuously ringing! As it was so late on a Thursday and i required my vehicle back for work i felt i had no choice but to accept the extortionate cost quoted and all other garages were already closed for the night. Absolutely disgraceful and to ignore my email. I will never use them again
22 October 2026
Reply from AA Approved Garage Network
Hi Emma, we're sorry to hear about your experience with the service and MOT. We'll always do our best to keep you updated as quickly as possible, but we've been very busy. As you've already raised a complaint and haven't yet received a response, we've chased this up with the team, and they'll be in touch as soon as they can.
Wonderful service from the staff
Wonderful service, easy to book, extremely friendly staff. Dropped my car off and headed back to work, they called me once my MOT was complete and I picked up my car with no issues. Extremely efficient.
23 October 2026
Top quality MOT inspection and experience
Convinient, practical, and competent.
Overall, a pleasant experience
23 October 2026
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