The AA Smart Care Reviews 15,720

The service is generally efficient, but it seems there is a disconnect between the garage and SmartCare - I spent some time on the phone to each, who referred me to the other and vice versa. Otherwise... See more

Easy to book & communicate with garage. The reception area was typical of a garage ie smelt of smoke & quite drab.

Saved me a little bit of money. Waiting for garage to get approval to order parts a little painful. But overall very happy.

The people I spoke with were helpful and polite. I did not like that I had to call both garage (6 times) and AA Smart Care (5 times) over 2 days to make sure that the MOT and then the repairs and re t... See more

Appointment time for MOT given without any choice at 930am. Couldn't call at the evening time as line was closed therefore had to call in the morning in a hurry. Appointment was changed to 1pm to suit... See more

The garage I used was great. The work was completed in 3.5 hours so I got the car back promptly and the work done was good. I would certainly use them again. The AA Smart Care however was more prob... See more

It was very slow to update the app and see what needed to be done to my car to be fixed and I was waiting a long time At the garage before I could approve the work which held me back

Had a fantastic experience with AA Smart Care. Excellent value for major service and MOT. Car picked up, on time, excellent communication and reminders from AA and the garage. Car back within three ho... See more

Excellent service from the AA Mechanic. I used AA mobile mechanic to fit my brake discs and pads after another well known brand tried to rip me off, the AA give me a great price (less then half what t... See more

First time using AA mobile mechanics and I was really impressed. The gentleman that came out was really polite and did a fantastic job at servicing my car. Will definitely be using them again.

First time I’ve used Smart Care and definitely won’t be the last. Made a pleasant change to be contacted as soon as the car was ready rather than wait until an hour before closing. Thank you.

They were really lovely people welcoming and helpful picked up my car with no problems and brought it back with no problems

Neil replaced rear brake pads on my mini, very professional did a great job. Would definitely ask Neil to work on my car again.

Smart care Booked my Car service, with a garage that could collect and deliver my car, took payment pending until the job was completed, Smart care made the booking and srevice totally stress free for... See more

The booking was easy, we were kept well informed and the technician came on time and carried out his job well as you would expect. So well done

My initial payment was declined because the default version of my name did not match that used by the bank despite me editing it during payment. I realised the problem and resubmitted my card detail... See more

Arrived on time and carried out repair and fitment within time stated. Excellent service, will definitely use again.

The AA Smart Care service was super easy to use and got me to Abbey Cars and MOT in Leicester, who did a great job on the car service and MOT of our vehicle. François, the owner, was friendly, knowled... See more

- Even though I have an AA membership, I was charged for the mechanic’s return booking to my property after he broke my tool while working on the first booking. - Despite I had booked both services... See more

I still have big problems after my van went to a smart care garage in Sittingbourne, RLC Auto repairs. I have had to pay hundreds of pounds to rectify the damage the garage did. Also they fitt... See more

The mechanic who attended was very polite and professional. He was also very quick doing the service so could carry on with my day. Highly recommended.

Pleasant, no fuss, clean job, arrived at the promised time, got on with it promptly. Did a good job too.

Great experience with AA Smart Care. The mechanic arrived exactly on time and the service was around £100 cheaper than my local garage, which was a nice surprise. After the service he clearly explain... See more

Excellent service, great mechanic and professional. Kept up to date from start to finish.

Good service, reasonable price and prompt return when finished.

Easy to book with competitive pricing. Garage used Port Solent Car Centre were great. Good service and communication. Would use again

Paul from the mobile mechanic team carried out a full service for me today, and I couldn’t be happier with the experience. He finished the job earlier than planned, which worked out perfectly for my... See more

Excellent service, the engineer arrived at my house in good time & went about his business & did a comprehensive service & identified a few advisory’s items for what I thought was a reasonable cost!... See more

Excellent MOT Service, completed on time, no issues, great communication, simple and easy! Will use again.

Arranged to come to my home , arrived on time. Friendly polite man who did service I required. Great price ! Would defo recommend.

It’s the second time I’ve booked my MOT and service through the AA and I will always do it now. (It’s been a different garage each time but both have been great). My car was picked up and dropped off... See more

Excellent service right on my doorstep

Quick service, excellent price, garage personnel friendly and helpful

A straightforward process from iPad to garage and MOT certificate

Seamless service, communication has improved massively from the last time I used it. Easy to reach the team via the WhatsApp. I would recommend it to anyone.

Over all amazing experience. Couldn’t fault anyone. All amazing communication.

Great price great options

Great service at a great price

Shaw Garage were very good and friendly and very professional. They even offered me some fresh coffee on that cold day. my MOT was successful. very lovely people.

I can now understand why AA have rated this Garage, from the time you walk-in you feel welcome, Everything was explained in detail, I live within walking distance, but was not aware of its being .... See more

Easy to book. Reputable garage that gave very good service and kept me well informed. Nice bonus that they could collect and return the car free of charge.

Easy to book. Excellent service. Would recommend

Poor communication between AA & the garage. 05/02/26 service/MOT booked, 06/02/26 Service/MOT cancelled, no-one took responsibility. Day of service/MOT collection due between 8am and 11am, was collect... See more

Two stars as the garage was perfect. But the AA automation is shockingly rubbish. I paid before the service and mot was performed, as normal. Then for some reason the AA Bot decided to claim for a... See more

Went online to the AA site and booked in a brake pad and disc replacement at one of their garages. Chose a time and date and paid the fee. Day of booking, turn up and the garage hasn't a clue about th... See more

From start to finish absolute terrible experience Arrived 8 hours late for home service and fitted incorrect air filter… technician admitted it was wrong filter and said call the team to tell the... See more

Booked for service and MOT with car to be collected and dropped off. Got numerous confirmations that this was going ahead including on the day of the appointment. It took numerous contacts to find out... See more

The garage is pretty unpleasant and scary. I went on my own and there was a Humungous dog that lived there would had shat all over the place (so it stank) that kept running at me. The guy who served m... See more

My car was picked up on time but was not returned in the evening and neither I was informed about the status. Extra £42 was charged to change 3 bulbs which I thought was too much. Next morning I was... See more

I had acar serviced under AA smartcare. The service booked being a major service plus mot. After 8 hours I phoned the garage for an update. Only the MOT undertaken. Was advised to leave car overni... See more