The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more
Company replied
No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more
The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more
Company details
- #19 of 64 best companies in Vehicle Repair
- #39 of 226 best companies in Insurance agency
- #3 of 12 best companies in Mechanic
- #5 of 16 best companies in Telematics Service
- #1 of 8 best companies in Towing service
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
4.8
Excellent
207K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn’t ask for any nicer skilful help
The AA colleague who took my request for assistance was very helpful and considerate. He kindly told me the AA service colleague would be with me at 12.15 - but in the event he was there after only 30 minutes waiting. Richard, the AA service colleague was polite considerate knowledgeable and understanding and sorted the problem in twenty minutes or so including fitting a new battery at a fair price. All in All a great way to end a crisis.
14 May 2026
The AA are always there for me when I…
The AA are always there for me when I need them. They’re always professional, courteous and professional again!
14 May 2026
The AA man
The AA man, Dom, arrived within the estimated arrival time and promptly got the vehicle started. He was very professional and courteous.
14 May 2026
Excellent service
I was kept informed of what was happening at all times.
The AA guy was excellent. He put me a spare tyre on off his van and then followed me to get a new one.
Thank you.
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Constant updates and the mechanic…
Constant updates and the mechanic explained everything clearly
14 May 2026
Reply from The AA Breakdown Cover
We're pleased to hear you were regularly updated, Michelle. Thanks for leaving a review.
First time brakedown experience…
It was my first time breakdown experience, I was using the app to get the help, and everything was easy, live tracking just over 1 hour and rescue van it was on side, clutch pipe fixed on the road, good and friendly mechanic Martin.
Thanks
13 May 2026
Hassle Free
The engineer came to my drive very promptly, quickly diagnosed the problem, suggested solutions, and fixed it on the spot.
I was back on the road within a couple of reporting the breakdown with no hassle.
14 May 2026
Andrew was cheerful ( despite rain and…
Andrew was cheerful ( despite rain and hail), efficient and helpful. Sorted out a new battery and checked the car, and we went on our way in no time at all.
14 May 2026
Satisfactory.
14 May 2026
Brilliant professional service
I have home start which is brilliant. I pre booked the call-out and Dean arrived as requested and got me back on the road. The call centre kept me updated with time scale of arrival. The service I received was professional and the solution sorted out.
14 May 2026
Arrived within an hour of calling
Arrived within an hour of calling, investigated the problem & provided updates of what was being done.
13 May 2026
I was fully informed about what time l…
I was fully informed about what time l will be expecting Tim the patrol man to arrive. He was very helpful regarding my breakdown and got me back on the road to take my van to the garage.
14 May 2026
Reply from The AA Breakdown Cover
We're over the moon that Tim could get you back on the move 💛🚗.
Prompt and polite service
14 May 2026
Great service
14 May 2026
AA are the worst breakdown cover ever
AA are the worst breakdown cover ever. My first and last experience with them never again. Left me and 1 year old daughter stranded at a garage when i was suppose to get a courtesy car delivered to me within an hour. 5 hours later still at the garage and no one came to help us. And now they said parts and garage wont cover us and left me with a £500+ garage bill. Thank you so much AA. You are misleading customers and making false promises. I had the worst experience ever. Im cancelling my membership and anyone i know i will be informing them. They are very quick to take your money but when it comes to actually providing the service i have paid for they are not so quick and will use any excuse to not pay for anything. Stay away dont use AA. They take your money but dont provide the services that you pay for on your breakdown cover. Liars and scammers, really disappointed. Will be looking to sue.
11 May 2026
Unprompted review
Reply from The AA Breakdown Cover
Hi, we’ll always do our best to arrange a hire car as quickly as possible, but this can depend on Enterprise’s availability in your area. We hope you were both okay and were able to let us know at the time if any extra support was needed.
All claims under Parts and Garage Cover are assessed in line with the terms and conditions, and if a claim is declined, our team can explain the reason why. If you’d like to discuss this further, please feel free to get in touch with them.
📞 0344 579 0042
📧 PGC@theaa.com
Great service from Cameron
Great service from Cameron! Identified the fault, identified the correct replacement part, fitted it quickly and professionally.
14 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.