The AA Breakdown Cover logo
Visit website

The AA Breakdown Cover Reviews 206,907

•
TrustScore 5 out of 5

4.8

Vehicle Repair
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 98,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their expertise in diagnosing and resolving issues efficiently. Many people appreciate the quick response times and the excellent customer service, noting that the delivery service is also highly effective. However, some customers also noted issues with the reporting process, describing it as frustrating and repetitive. A few other people also felt that the response time was not always as quick as expected, especially considering the cost of membership, and some experienced confusion with communication regarding their service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Response time

Consumers generally express satisfaction with the response times. Many customers report quick arrivals, often... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more

Rated 5 out of 5 stars

Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more

Company replied

Rated 5 out of 5 stars

No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more

Rated 5 out of 5 stars

The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more

Company details

  1. #19 of 64 best companies in Vehicle Repair
  2. #39 of 226 best companies in Insurance agency
  3. #3 of 12 best companies in Mechanic
  4. #5 of 16 best companies in Telematics Service
  5. #1 of 8 best companies in Towing service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.

Contact info

4.8

Excellent

TrustScore 5 out of 5

207K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My car wouldn't start in my driveway so…

My car wouldn't start in my driveway so I called the AA for help, they arrived about 30mins later which was earlier than it said on the app., within less than 10 mins my car was started but it was the battery which wasn't holding a charge, I was advised to get a new battery myself or the mechanic said he could get me the part and fit it for me, to save me any further problems I got him to go ahead with it, after having to attend another job and get the part I was up and running in about an hour, which I thought was amazing.

15 May 2026
Rated 5 out of 5 stars

Excellent

Would still be sitting in our faulty car ! Cannot rate AA highly enough. Very helpful and polite young man kept us safe til we were back on home ground.

15 May 2026
Rated 5 out of 5 stars

Second time in a week I've had to use…

Second time in a week I've had to use AA both mechanics were amazing. They arrived as quick as they could and were very professional and knowledgeable. Issues with my bike and my car were resolved the best way possible and can say it was an amazing service.

15 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look