The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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Review summary
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Reviews shaping this summary
I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
- #58 of 75 best companies in Food producer
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great chocolate great service…
Great chocolate great service everything about this company is great . Ordered a few times and will be ordering again .
8 May 2026
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 😊
We’re absolutely delighted to hear you’ve enjoyed both the chocolate and the service. Your continued support means the world to us, and we can’t wait to welcome you back for your next order! 🍫✨
It’s just always the best creations
It’s just always the best creations. I’m now a ‘subscriber’ too and the surprise deliveries are awesome.
Every single purchase is faultless.
10 April 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you’re enjoying the subscription — there’s nothing better than a surprise chocolate delivery! 🍫✨
It means the world to us to hear that every purchase has been faultless. Thank you for your continued support! 💛
Ordered the salted caramel brownie and…
Ordered the salted caramel brownie and black forest gateau.
Was it worth the money and 2 weeks wait?
Definitely aesthetically pleasing but:
The caramel brownie bar was very sweet with very little brownie elements. Not bad if you want a general caramel bar.
The black forest has an overpowering cherry gel taste. Had no white chocolate ganache and only a shell of dark chocolate. No double chocolate fudge experienced.
Great social media page. Do think there is room for improvement.
2 June 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you for taking the time to share such detailed feedback 😊
We’re sorry to hear the bars didn’t quite live up to your expectations, especially after the wait. We really appreciate your comments on both flavours and the balance of the fillings, and we're glad you still found them aesthetically pleasing and enjoyed our social media content.
Feedback like this is genuinely valuable to us, so thank you for sharing your experience. 🍫✨
Awesome surprise in my mailbox
The chocolate got here and was I perfect condition. I just really love your chocolate and your creative flavor profiles. So so fun!!!!
6 May 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re delighted your chocolate arrived in perfect condition and that you’re enjoying our creative flavour combinations. That’s exactly what we love to do — make chocolate fun! 🍫✨
Amazing chocolate
Amazing chocolate. The caramel bar is totally worth the cost of having it shipped to the US. Wanting to try more flavors
5 May 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you loved the caramel bar — and hearing that it was worth shipping all the way to the US means so much to us! 🍫✨
We can’t wait for you to try more flavours in the future. 😍
It’s too flipping good
It’s too flipping good. Ate the whole bar in one go. Deliciously infuriating 🤣
5 May 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We absolutely love this! 😆🍫
“Deliciously infuriating” might be one of our favourite descriptions yet! We’re delighted you enjoyed it, even if it didn’t last very long. 🤣✨
The chocolate might be a bit expensive…
The chocolate might be a bit expensive but you know why when you taste it I’d give 10 stars if I could
5 May 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We really appreciate that. We know our chocolate is a treat, so it means a lot to hear you feel the quality shines through when you taste it. 🍫✨
And we’ll happily accept those extra five stars! 😄⭐
Quality at its finest .…
The chocolate was amazing ,the colab bar was exceptional " as always" would'nt buy my chocolate anywer else ,as my mum always said u pay for quality and that is most definetly wat the chocolate smiths provide 😋
4 May 2026
Reply from The Chocolate Smiths
Thank you so much for such a lovely review! 😊 We’re absolutely delighted you loved both the chocolate and the collab bar. 🍫✨
Your mum sounds like a very wise lady — quality is exactly what we strive for, and it means the world to hear that recognised. Thank you for your continued support! 😋💛
This is the best chocolate that I have…
This is the best chocolate that I have ever had. I am a wee bit of a connaisseur as I lived in Brussels for a while and tasted all the fancy chocolatiers. This will not disappoint. Happiness in à box.
5 May 2026
Reply from The Chocolate Smiths
Thank you so much for such an incredible review! 😊
Coming from someone who has sampled the chocolatiers of Brussels, that is truly high praise and means the world to us. 🍫✨
We absolutely love "happiness in a box" — what a wonderful description! Thank you for your support. 💛
Amazing
What can I say, we are avid followers who wait excited for each new bar! Waiting on re release of toffee and mallow, all time favourite! Excellent quality and a treat to savour!
14 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much! 😊 We absolutely love hearing that you look forward to every new release — that means the world to us! 🍫✨
And we’ll definitely take that vote for the return of Toffee & Mallow — it’s a favourite of ours too! 😍
Without a doubt, the UK's #1!!
I have purchased from the choccy smiths semi-regularly over the past two years and my lord are they divine!!
The quality is out of this world, and though they are on the pricier side I am more than happy to pay it for the ethical improvements and to support a small family owned and run business!! My waist line is also enjoying the less, but better quality chocolate approach too!!
4 February 2026
Reply from The Chocolate Smiths
Thank you so much for such an amazing review! 😊
We’re absolutely delighted you’ve been supporting us over the past two years, and it means so much to hear that you appreciate both the quality of the chocolate and what we stand for as a small family-run business. 🍫✨
And we love your approach — less often, but better quality! 😄 Thank you for your continued support. 💛
The chocolate quality is amazing
The chocolate quality is amazing. You can really taste how much thought and effort has gone into the product.
Order process was easy and it arrived in a timely manner.
My only feedback would be is that as the chocolate quality is exceptional, this over powers the flavours sometimes of the fillings. I think fillings are flavorful alone, but are very subtle when eaten with the chocolate
7 April 2026
Reply from The Chocolate Smiths
Thank you so much for your lovely feedback 😊
We’re delighted you enjoyed the chocolate and found the ordering process straightforward. It means a lot to hear that you can taste the care and effort that goes into our products. 🍫✨
We really appreciate your thoughtful comments about the balance between the chocolate and the fillings. Feedback like this is incredibly valuable, and we’ll be sure to pass it on to the team.
Absolutely THE BEST chocolate I have…
Absolutely THE BEST chocolate I have ever tasted. I am not a huge caramel fan but The Chocolate Smiths caramel is something else and not like 'normal' caramel, it is sooo tasty! The black forest bar has got to be my favourite, it is lush! Very talented team and a fabulous small business to support. Total value for money, even the packaging it comes in is fabulous and extremely well thought out and designed... love this business, well done Steffi and team.
15 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such an incredible review! 😊
We’re absolutely delighted you love our chocolate, and hearing that from someone who isn’t usually a caramel fan makes it even more special! 🍫✨ The Black Forest Gateau is a real favourite around here too. 🍒
Thank you for your kind words about the packaging, the team, and supporting a small business. We’ll be sure to pass your lovely comments on to Steffi and the rest of the team — they’ll be thrilled. 💛
Amazing chocolate!!!
Amazing chocolate!!!! I've ordered 4 different bars which all tasted amazing and got 3 different ones on the way lol. I'm making it my mission to try them all .
Highly recommend
13 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a lovely review! 😊
We absolutely love that you’ve made it your mission to try them all 😂🍫✨
We’re so delighted you’ve enjoyed every bar so far, and it sounds like your next delivery is already keeping the mission going 👀
Thank you as well for the recommendation and continued support — it genuinely means the world to our small team ❤️
BEST chocolate EVER…
Quite simply the MOST delicious chocolate ever! I love that there are always new flavours to try…and the friendly service is amazing. Thank you to all at The Chocolate Smiths - your chocolate is the BEST!
10 April 2026
Reply from The Chocolate Smiths
Thank you so much for such an amazing review! 😊
“Quite simply the MOST delicious chocolate ever” is such an incredible compliment for our small team 🍫✨
We’re absolutely delighted you enjoy all the new flavour creations, and your lovely comments about the friendly service genuinely mean the world to us too ❤️
Thank you again for your wonderful support and kindness!
Amazing chocolate and something new
Amazing chocolate and something new that no other company are doing. They have incredible and amazingly different fillings that just stand out with flavour and texture. It’s the closest we will ever get to Willy wonka in our lifetime. With a dedicated hard working team that love what they do, and a constant presence on social media. High quality ingredients and all lovingly made by an amazing team. Just discovered the chocolate smiths in the last month and have already tried all the flavours. It’s a new addiction that I always enjoy once the little one goes to bed and I can finally relax on the sofa and crack open one of these incredible bars. Keep up the amazing work guys. It’s expensive chocolate, but so very worth it.
10 April 2026
Reply from The Chocolate Smiths
Thank you so much for such an incredible and thoughtful review! 😊
Honestly, being compared to “the closest we’ll ever get to Willy Wonka” has absolutely made our day 😂🍫✨
We’re so delighted you’ve been enjoying all the different flavours, textures and fillings so much. Creating unusual and exciting combinations is something we genuinely love doing, so hearing that they stand out really means the world to our small team ❤️
Your lovely comments about the team, the social media presence and the care that goes into everything are genuinely so appreciated too. We all work incredibly hard behind the scenes, so messages like this really do keep us going.
And we absolutely love the image of finally getting a quiet moment once the little one is asleep and opening a chocolate bar on the sofa 😂🍫 That sounds like a very well-earned treat!
Thank you again for your amazing support and kindness.
Simply delicious 🥰
I just placed my third order for one of the most delicious chocolates I‘ve ever eaten. The crestions from Chocolate Smith are beyond being marvellous. Thank you for making it possible to order from Germany.
11 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a lovely review! 😊
We’re absolutely delighted you’ve now placed your third order with us 🍫✨ Hearing that our creations are some of the most delicious chocolates you’ve ever eaten genuinely means the world to our small team.
And thank you as well for supporting us all the way from Germany 🇩🇪❤️ We’re so pleased we’re able to share our chocolate internationally.
Thank you again for your continued support!
Amazing!
First time ordering after spotting them on social media. Packaging is amazing! so much fun seeing the box and the detail is great.
Chocolate was amazing and they stand out from everyone else with their unique style! will defo use again!
Diolch yn fawr
10 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a lovely review! 😊
We’re absolutely delighted you found us through social media and gave us a try 🍫✨ It’s wonderful to hear you enjoyed the whole experience, from the packaging and presentation right through to the chocolate itself.
Hearing that our chocolate stands out for its unique style genuinely means so much to our small team ❤️
And thank you for the lovely Welsh message too — diolch yn fawr! 😊
Maybe it just wasn’t my thing and I’ve…
Maybe it just wasn’t my thing and I’ve been spoiled by other (better quality?) chocolate. Appreciate the work to try to replicate flavours. Nana’s biscuit tin was a fantastic idea but the flavours and textures were lost in what tasted like a milky bar! The baklava also disappointed as I was hoping for some crunchy consistency. Now I just have teeth covered in sugar and going to need a big cup of tea to restore my tastebuds! Great ideas but just sadly not delivered as well as they couldn’t be
10 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for taking the time to leave such honest and thoughtful feedback 😊
We’re really sorry to hear these flavours weren’t quite the right fit for you. Taste is always such a personal thing, especially with some of our sweeter and more nostalgic-inspired bars, and we completely understand that not every flavour profile will suit everyone.
It’s genuinely helpful to hear your thoughts regarding the sweetness levels and the texture of the Baklava bar, as well as your comments about Nana’s Biscuit Tin. We always aim to balance creativity, nostalgia and texture as carefully as possible, so feedback like this is really valuable to us as a small team.
We do really appreciate you recognising the ideas and effort behind the creations, even though the flavours themselves didn’t land the way you’d hoped.
Thank you again for giving us a try and for taking the time to share your experience.
Best chocolate I’ve ever tasted! ⭐️⭐️⭐️⭐️⭐️
What an absolute delight! The Chocolate Smiths not only make the most incredible chocolate bars, they deliver an entire experience! It is clear that this beautiful little business is run with passion and joy, which is passed on to customers through new, exciting recipes and gorgeously designed packaging. I made my first purchase two weeks ago…and I’ve just ordered a third! (Couldn’t resist the new bars in the Friday re-stock!). The Golden Caramel Bizarre Bar is my favourite so far and can’t wait to try The Savvy Baker collaboration bar. I know I won’t be disappointed ⭐️⭐️⭐️⭐️⭐️
1 May 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such an incredibly thoughtful and wonderful review! 😊
Reading comments like this genuinely means the world to our small team ❤️
We put so much passion, care and creativity into every part of what we do — from developing new flavours to designing the packaging and creating that whole “experience” feeling — so hearing that all of that comes through to customers is honestly the loveliest thing we could ask for 🍫✨
We also absolutely love that your first order has already turned into a third thanks to the Friday restock temptation 😂👀 The Golden Caramel Bizarre Bar is definitely a favourite around here too!
We really hope you love The Savvy Baker collaboration bar just as much.
Thank you again for your amazing support and kind words ⭐️
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