Dream Lodge Holidays 

Great stay at the lodge at Norfolk park hot tub very good lodge to big for 2 but would go again

We have just come back from Norfolk Park and had a fantastic time. The lodge was stunning and immaculately clean with everything in it you could possibly need and more. All the facilities were outstanding. The pool and all the site was amazing. All the staff were so friendly and helpful we cannot wait to go back and would highly recommend.

I have been to Hilton Woods in Cornwall 4 times now and have just booked my 5th holiday for next month! The whole team at The Dream Lodge Group are wonderful - the customer service team are extremely helpful and have always done everything they can to get me a great deal and accommodate my holiday needs! The team down at Hilton Woods are so friendly and always remember me now :)

The park and lodges are beautiful - it's like staying in a top luxury hotel but you get a whole apartment with a huge outdoor area to yourself! And the hot tub is the icing on the cake!!!!

If you're looking for a relaxing break away from it all then I can't recommend Hilton Woods enough. I'm counting down the days until I'm next there and I'm certain I will be booking again for my 6th holiday the minute I get back!

Absoulety perfect stay at The Lazy otter, In April 2018. Lodge was outstanding, catered for everything we needed. Hot tub was Amazing,Friendly staff.we couldnt recommend it anymore. We will definitley be returning and have recommened to our friends & Family. 5 Stars all the way. Disagree Strongly with the negative reviews we read prior.(very misleading) fantastic weekend
Thank you The Dream Lodge .xxx

Had a great stay in Norfolk park

Staff all very helpful and very pleasant
A really lovely weekend

they Took my booking and full payment,only to get a call next day saying they had no availability! after checking their website again,they still continued to sell the same dates i booked(taking payment regardless if they have availabiity). After speaking to their customer service department who blamed it on there website,but couldnt explain why they were still taking bookings for the same date,asked for refund and they said it will be sent to accounts, awaiting refund ??

Awful and horrendous they are money grabbers once they get your money, customer service is out the window

Did the visit to look at the lodges after receiving the letter and the offer of a free two night break
Visit was OK friendly enough and no pressure to buy the holiday package, given the voucher to claim the two free nights but the terms and conditions were not explained - you need to read these in the privacy of your own home.
Picked the dates we wanted and guess what first choice not available but second choice was. Excuse I had picked a peak time Mid April !!!!!!
When I eventually got someone to get back to me TWO weeks later to talk about this they were rude, unprofessional and were clearly unwilling to listen to a customers point of view.
They also wanted a £100 deposit there and then to book, allegedly refundable but certainly not told about that at the meeting. All the sales staff could say was "its in the terms and conditions".
Needless to say I will not be taking the two free nights - A BIG BIG con in my opinion by a very rude company.

Arrival armed with our passports as requested, but not required, was dealt with by a young woman who was helpful as to location of Lodge.
No idea what should be in the unit. No inventory. Not checked in or out.
Lodge was spacious and generally clean. Location was not in any way private, quite the extreme.
Dave was pleasant enough but input was limited to story of folk who have stayed and his past history and a wander around some of the other lodges. Paperwork re purchasing days was simplistic requiring a bit of mathematics to see where you were with it. 9 weeks work out at less than 400 pounds a week, which appears good value. There are additional payments for holiday periods, and dogs and also some site locations.
The lodges are of reasonable construction but have seen better.
Check out was uninspiring, no one interested in checking us out. The older woman after my request gave me my paperwork with my bank card details which I had to sign on arrival.

I have just returned from The Lazy Otter site for week stay 13th to 20th October. I stayed in no 61 ,I but I had the worst weeks sleep ever. you could feel the springs in the mattress.
I have complained to their head office but as yet I have not had a reply,
which I feel is not good customer service. the sofas were just as uncomfortable ,also the shower was slippery so the manager supplied a shower mat . Luxury lodges this was not , Last year I stayed in Norfolk
and Cornwall and they were great. so what has happened at this site?

Just returned from a stay at Lazy Otter with 4 friends. This was booked for a friend's 50th, so a special stay. The booking process was very easy. Upon booking we were not sure which park to choose as they are all in great locations. I was provided excellent knowledge of all the parks, locations, things to do and lodge gradings. Nothing was a problem with the requirements I requested. Eventually after a brilliant call I settled on Lazy Otter.

Arriving at park was easy and the lodge was beautiful. It's location matched what Tia had said to us and over looked the River and boats. The park was well looked after and maintained to an high standard just as the lodge was. You could not fault the cleanliness. The lodge was spotlesly clean. Not a spot of dust or grime anywhere. Not only did it look clean it smelt fresh and clean. The lodge was very well equipped for our self cattering stay.

Sharon and Nikki the park staff were excellent. Very joyful and helpful. Always on hand should we have needed them. The beds were very comfy providing us with a lovely refreshing sleep after a busy day.

Thanks Dream Lodge for our delightful stay and making my friends 50th Birthday! Looking forward to coming back soon with the family.

Lazy Otter is a lovely place to stay for a rest and recharging the batteries. Second time we have been here and lodges very clean and welcoming. The staff here are welcoming and helpful.

Stayed in a Deluxe lodge in Hastings. Nice but not on par with previous lodges at other parks. Spent the first day cleaning. Nothing horrendous but not up to my standards. Hot tub was great but no temperature control so the children found it to hot to get straight in so we had to leave the lid off for an hour before hand. The location was lovely, the staff were nice but for what we paid, we did expect better.

Location good, the Lodge was lovely and the site and staff were faultless. Great holiday enjoying the fantastic beaches and activities.

Loved this place. Saw these lodges at Grand Designs show. Been meaning to book one for years...finally got round to it. Was not disappointed, ready to book my next trip with them in the Summer. Just need to make the decision on which park to try next. We went to Norfolk. Great location for day trips and a swimming pool on site. Restaurant on site which serves great food. Friendly helpful staff

Could not fault our visit to Norfolk dreamlodge! Absolutely amazing location for a short break with the family and the lodges had everything you would need to have a comfortable stay. Highly recommended!

Our Dream Lodge experience was shared with our Grandchildren 12 & 9 years old. They loved the hottub and pool but no where to play ball and put the swingball we had taken with us as our lodge space next to us was still a heap of garden waste and has not been landscaped. This effected our time at the site, also we were surrounded by building of new plots and it was messy and unsightly. The Lodge itself was good standard and comfortable.

Pool newly refurbished, restaurant delish, light airy room. Our lodge was quite close to bins and on collection day was women around 7am by noise. Kitchen only basic equipment. Close to lots of beaches, beautiful attractions. Staff lovely

The autograph lodge at Hilton woods was really nice. Pleasantly suprised to find the lodge was as big as it was.

Little bit disappointed at some of the things not being up to scratch inside. Velux windows didn't all work propally. Neither did the apparent surround sound tv system. Call you back webs around the main bedroom on suite and the tv bracket was loose in the wall.

The outside space was really nice, although it could have done with a fresh lock of paint. Outside kitchen was very useful, and all the family loved the hot tub after a day out.

Would we use dream lodge again.... yes we would.! Really helpful onsite team, although a little far to travel from the midlands.

Maybe next year.

Thanks again.

I had a great vacation in one of the Dream Lodges in Norfolk. Staff were very helpful and friendly. Location was excellent.