The Right Equity Release Reviews 250

TrustScore 1.5 out of 5

1.3

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See what reviewers are saying

Rated 1 out of 5 stars

My mum took out a lifetime morgage with these people for £19.700 and twenty years later we asked for a settlement figure and it was over £92,000 with daily interest going on until we pay it.. surely t... See more

Rated 1 out of 5 stars

I have been trying to pay off my late mothers Lifetime Mortgage. It has been a nightmare. This has been going on for over a month now, sending evidence of where our money has come from and what we... See more

Rated 2 out of 5 stars

Started really good and positive, then adviser lost interest and found other things to do!! Calls not returned, no real interest in us even knowing that my wife was really stressed.. Most of the p... See more

Rated 1 out of 5 stars

Aviva you should be shut down. How can a company get away with robbing and misleading people in your scams!!! There's no way you are completely open with what people are getting themselves into!! Othe... See more

Company details

  1. Financial advisor
  2. Financial Planner
  3. Retirement Scheme

Information provided by various external sources

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Contact info

1.3

Bad

TrustScore 1.5 out of 5

250 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our agent Tracey Ellis Fuller was…

Our agent Tracey Ellis Fuller was fantastic we had to call on her assistance several times when applying for drawdown. Her help was invaluable

30 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Rosella

Thank you for taking the time to update your review.

I am so pleased to hear that Tracey was such a help.

All the best, Sarah

Rated 5 out of 5 stars

As I have already said Icouldnthave…

As I have already said Icouldnthave beenmore pleased with the attention and consideration of your advisor, solicitor and staff with whom I had to reason to connect. Thank you.

28 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Beth

I am so pleased to read that you are pleased with the service you received from everyone involved.

Thank you for taking the time to provide your feedback.

Kind Regards, Sarah

Rated 5 out of 5 stars

They were brilliant

They were brilliant. Helpful all the way through the procedure. Kept you in the picture at all times. Money was in the bank promptly.

27 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Ann

This is great to hear.

Thank you for taking the time to share your experience.

Kind Regards, Sarah

Rated 5 out of 5 stars

Excellent service ,first class.

Excellent service ,first class. Everyone concerned was polite and very helpful. My wife and I did not feel pressured into anything . Would certainly recommend The Right Eguity Realeade to friends and family in the future. John Adrian Courtney, Madelaine Courtney

26 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Courtney

Thank you so much for taking the time to share your experience.

I am really pleased that you received such excellent service from us and that everyone was polite and helpful. We work hard to make sure that we deliver a first class service with a family feel, so it's always great to read that our customers are so happy.

Kind Regards, Sarah

Rated 5 out of 5 stars

very happy with the way all was…

very happy with the way all was explained, very efficient and helpful

26 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Wendy

Thank you for your review. I am really pleased to read that you are so happy with the service you received from us.

Kind Regards, Sarah

Rated 5 out of 5 stars

tracy ellis fuller was excellent…

tracy ellis fuller was excellent explained every think and had sence of humour she was not boring very satistfied

25 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr & Mrs Burtenshaw

Thank you so much for your review.

I'm really pleased to hear that Tracey provided you with such excellent service and that you had a laugh in the process too (always good!).

Kind Regards, Sarah

Rated 5 out of 5 stars

How I view the process of my Equity Release.

The information I received from the representative was clear and precise, he made himself available for any follow up questions I had. The process was executed as was explained and each stage of the process was done in a professional and pleasant manner by every member of the team that I dealt with.

23 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Ms Quansah

Thank you for taking the time to share your experience with us.

I am really pleased to read that you received such professional service from everyone involved.

Kind Regards, Sarah

Rated 4 out of 5 stars

Very smooth process

Very smooth process, well explained and no pressure from beginning to end. Only suggestion would to move transfer of funds to the 21st century and do bank transfer instead of by cheque. That kind of money going missing in the mail is a frightening thought. Very pleased with it overall though, and I was able to negotiate what I was actually looking for. Would highly recommend!

22 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for your review and your comments regarding the transfer of funds. It's important to receive feedback and make sure that we deliver the very best service.

I am so pleased that you were happy with the service you received from us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Very good .good advice given.would…

Very good .good advice given.would recommend this service.

22 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Yeomans

Thank you for taking the time to provide us with a review.

I am so pleased to read that you are happy with the service you received from us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by your representative Martin Reilly

22 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for your review of TRER.

I am really pleased to hear that you were happy with the service you received.

Kind Regards, Sarah

Rated 4 out of 5 stars

The treatment I received was first…class

The treatment I received was first class and I was talked through every step of the way. My transaction took a little longer than I expected due to unforeseen circumstances but I would recommend this company to anyone who is considering Equity Release.

20 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Barbara

Thank you for your review.

It is great to read that you received first class service from us and that you would recommend TRER based on your experience.

Thanks again, Sarah

Rated 5 out of 5 stars

Used this company on recommendation and…

Used this company on recommendation and found them to be excellent

20 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for your review.

I am really pleased that you had an excellent experience with us.

Kind Regards, Sarah

Rated 3 out of 5 stars

The cost of borrowing this way is very high

It took ages for the money to be released and there were so many people involved that a large percentage of my money went on fees. I wasn't happy with the legal team who were allocated to me by your representative.

20 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mrs Urquhart-Sims

I am so sorry to hear that you did not have a positive experience.

Rest assured that your comments have been passed on, that this will be looked in to and that someone from TRER will be in touch.

Kind Regards, Sarah

Rated 5 out of 5 stars

Excellent advice

Excellent advice, service, and unbiased support received

19 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Campbell

I am so pleased that you received such excellent service from us.

Thank you for your review.

All the best, Sarah

Rated 5 out of 5 stars

Good

Good, honest and competent service. I would recommend this company.

18 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Betty

Thank you for your review of TRER.

I am really pleased to see that you had such a positive experience.

Kind Regards, Sarah

Rated 5 out of 5 stars

My wife and I found the procedure…

My wife and I found the procedure efficient and extremely smooth. Made totally effortless due to the help and guidance of the Right Equity Release advisor, Mr. Anthony Delmont. The outcome was most agreeable! Thankyou.

17 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Terry

I am really pleased that everything went so smoothly for you.

Thank you for taking the time to write a review for us.

Kind Regards, Sarah

Rated 4 out of 5 stars

Good experience from start to finish

Good experience from start to finish, never felt I was being pushed into something or sold other products. Adviser came across as very professional and knowledgable. Error made with original quote as a wrong date of birth was used for my wife, leading us to believe we could borrow more than we actually could. Only reason for not giving 5 stars as this sort of simple error should not happen. However would recommend

16 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Paul

Thank you for your review.

I am really pleased that you are generally happy with the service you received from us and that our Adviser was so professional and knowledgeable. Apologies about the error and thank you for letting us know, as you say simple errors like this are things we need to avoid.

Kind Regards, Sarah

Rated 5 out of 5 stars

Against my own judgement

I was dead against this, but as I learnt more, it all became clear and Ron Ellis explained every detail, good and bad and all questions were answered in full.The process was quite slow, so we didn't feel as if we were being pushed into anything and I am now convinced that we have done the right thing.
Ron Ellis is independent, and was thus able to advise us of various options open to us. The company also commissioned solicitors to advise and ensure that we fully understood.
I would recommend anybody to contact this company for equity release.

16 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mrs Brew

Thank you so much for taking the time to write a review.

I am really pleased that your experience with us was so positive and that Ron was so helpful.

Thanks again, Sarah

Rated 5 out of 5 stars

Paul Fleming rep.

Paul Fleming was very obliging and friendly, from start to finish I was satisfied I had already had 3 other company reps visit me. Paul gave me confidence in the deal which was not dissimilar to the other offers but Paul came across as a gut I could trust

16 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Nicholls

I am so pleased that Paul was so friendly and helpful and that you were happy with the service you received from us.

Thank you for your review.

Kind Regards, Sarah

Rated 5 out of 5 stars

Excellent Choice!

This was a very good experience made more so by the kind & helpful staff.
I would happily recommend the The Right Equity Release to anybody considering this course of action.

16 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Adrian

Thank you so much for taking the time to write a review for us.

I am really pleased to hear that you had such a positive experience and that our staff were so kind.

Kind Regards, Sarah

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