My mum took out a lifetime morgage with these people for £19.700 and twenty years later we asked for a settlement figure and it was over £92,000 with daily interest going on until we pay it.. surely t... See more
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I have been trying to pay off my late mothers Lifetime Mortgage. It has been a nightmare. This has been going on for over a month now, sending evidence of where our money has come from and what we... See more
Started really good and positive, then adviser lost interest and found other things to do!! Calls not returned, no real interest in us even knowing that my wife was really stressed.. Most of the p... See more
Aviva you should be shut down. How can a company get away with robbing and misleading people in your scams!!! There's no way you are completely open with what people are getting themselves into!! Othe... See more
Company details
Information provided by various external sources
test profile
Contact info
Station Road 21-23, B93 0HL, Knowle, United Kingdom
- 0800 612 6755
- info@therightequityrelease.co.uk
- www.therightequityrelease.com
1.3
Bad
250 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of Mind.
I have been considering equity release for a while now, and finally decided to seriously look into it, now that I am retired. Had the most amazing support all the way through the process, with good access to advice and answers to my questions.
Everything was clearly explained, and lots of supporting paperwork provided.
I now have peace of mind and can undertake some much needed repairs to my home.
Many thanks to all concerned for an excellent service, especially to my financial advisor Dean Smith, who was always on the end of the phone when needed.
29 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Alison
I was so pleased to read that you had such a positive experience with us and that Dean provided you with such excellent service.
Thank you for taking the time to review us.
Kind Regards, Sarah
Very prompt response to arrange an…
Very prompt response to arrange an adviser to visit us. He was very polite explaining how it worked and answering our questions.Whole process went very smooth.
26 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Christine
Thank you for taking the time to share your experience with us. I am so pleased that everything went smoothly and that you are happy with the service you received.
Kind Regards, Sarah
Very pleased with how the Lifetime…TRER experience
Very pleased with how the Lifetime Mortgage was explained to us and how professional our advisor was. We were guided through the whole process to a successful conclusion.
26 July 2019
Unprompted review
Reply from The Right Equity Release
Thank you for taking the time to share your review.
I am very pleased that you had such a positive experience.
Kind Regards, Sarah
Very Helpful
Very helpful and patient.
TRER were the second company we went to. First was really pushy and totally lost my trust when he said annual repayments of the interest would be about the same as monthly. (not true)
The TRER rep gave us all the help (and space) we needed to make a decision.
24 July 2019
Unprompted review
Reply from The Right Equity Release
Thank you so much for taking the time to share your experience.
I am really pleased to read that our Adviser gave you everything you needed and that they were helpful and patient.
Kind Regards, Sarah
Very informative and helpful through…
Very informative and helpful through the the whole procedure.
24 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Mrs Shaw
Thank you for taking the time to review TRER.
I am so pleased that your experience was so positive and that our team were so helpful throughout.
Kind Regards, Sarah
So easy !!
Seamless would be an understatement. Easy process and would recommend anyone to use.
23 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Colin
Thank you for taking the time to share your review.
It great to hear that the process was easy for you and you would recommend us.
Kind Regards, Sarah
Great company 5 stars
Great company. Everything explained in layman’s term so as we could understand from start to finish. Well presented, punctual, and helped with a local friendly solicitor too. John is Highly recommended . He will find the best deal for you. 5 STAR SERVICE. 👏👏👏👏👏 kindest regards Nigel & Karen.
22 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Mr & Mrs Mealing,
Thank you for taking your time to share your review.
I am so pleased to hear the John gave you a 5 star service and found the best deal for you. Its lovely to hear that John also explained everything to you and helped with the solicitor.
Thank you for highly recommending John
Kind Regards, Sarah
John was very professional
John was very professional, gave all the information possible. I would recommend John to anyone.
Janey Spendlow
21 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Janey
Thank you for taking your time to share your review.
I'm pleased that John gave you all the information possible and was very professional.
Kind Regards, Sarah
How fortunate I was to find you
How fortunate I was to find you. With help and guidance from Alison I found the perfect equity release plan for me. The whole process took less than 3 weeks. I have recommended you to my friends. Thank you so much.
17 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Wendy
Thank you for taking the time to share your review.
I am so pleased that Alison helped you find the perfect plan and the process was hassle free. Thank you also for recommending us to your friends
Kind Regards, Sarah
Is Very Quick to get into Of to Review…
Is Very Quick to get into Of to Review for this.Is Done Just a Few Weeks.Really Glad.The Way it Handle for .
16 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Mrs Cameron
Thank you for taking time to share your review.
I'm so pleased that you were happy with how quick it all was done and how well it was handled.
Kind Regards, Sarah
Honest and good advice not just after a…
Honest and good advice not just after a "fee".
16 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Lorraine
Thank you for taking the time to share your review.
I'm pleased to hear you had honest and good advice.
Kind Regards, Sarah
Everything was done efficiently and professionally
All fine there were no problems and it was completed on our time scale
14 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Terence,
Thank you for taking the time to share your review.
I'm really pleased to hear that there was no problems and it was completed in time
Kind regards, Sarah
Excellent Service
Our man from The Right Equity Release could not have been more helpful. He explained and guided us through the whole process and right up to the last minute was looking out for lower interest rates for us.
13 July 2019
Unprompted review
Reply from The Right Equity Release
Hi Mr Grant,
Thank you for taking the time to share your review.
I'm so pleased to hear that our adviser was so helpful and guided you through the whole process, taking the time to find the lower interest rate for you.
Kind Regards, Kate
Everything was explained quite clearly
Everything was explained quite clearly. Any problem was sorted. It was not something I really wanted to do but had to for family reasons.
8 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Pat
Thank you for taking the time to share your experience of TRER.
I am glad that everything was clearly explained, especially as this was obviously a difficult decision for you to have to make.
Kind Regards, Sarah
A Great relief for us as a family
It took a little time but the service was very thorough, and considerate.
6 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Mrs Roberts
Thank you for taking the time to review your experience.
I am glad to hear that you received such a thorough service and sorry that things took a little time. Is there anything you would like me to follow up?
Kind Regards, Sarah
Excellent service and advise
I have no hesitation in recommending The Right Equity Release. Our advisor Richard was very professional and gave very clear advise to assist us to choose the best provider for us.
5 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Mr Chadwick
Thank you for sharing your experience with us.
I am really pleased that Richard provided you with such great service.
Kind Regards, Sarah
5 Stars for Tony
All i can say is all the 5 stars goes to Tony Leonard, he really is a top class bloke and a true professional, we will not hesitate to use him again in the future.
5 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Simon
What a lovely review, thank you.
I am really pleased that Tony provided you with such excellent service.
Kind Regards, Sarah
Very good company
Very good company. Kept me informed all the way through. Couldn't have done it without the help of our advisor Kevin.
5 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Lesley
Thank you for taking the time to share your review.
I am so pleased that Kevin was such a help and that you were kept up to date throughout.
Kind Regards, Sarah
Easy and professional service with fab
Easy and professional service with fab, no hassel, results
4 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Robert
Thank you for your review.
I am very pleased to read that you received such good service from us and that you found the process to be easy and hassle-free.
Kind Regards, Sarah
We found David very helpful and the…
We found David very helpful and the whole experience went very smoothly.
3 July 2019
Unprompted review
Reply from The Right Equity Release
Dear Mr & Mrs Farrelly
I am so pleased to hear that our Adviser David was so helpful and that everything went so well for you.
Thank you for your review.
Kind Regards, Sarah
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