Excellent customer service service from Todd in the Castle Quay 3 Store in Banbury. Gave very clear advice on IPhones with no pressure to buy the most expensive. Todd knew his products and was able to... See more
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Wonderful service from Dawn! Went in to upgrade a SIM and ended up also upgrading a different family phone! THANK YOU DAWN! 😊
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Lovely experience in store today, Daniel was so helpful helping me set up my sim contract and helped guide me setting up my new WhatsApp account and sorted out case and screen protector for my iPhone.... See more
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The staff were exceptional and made the transition from o2 very simple. Thank you to Andi and the team. The final result is a much better signal and service .
Company replied
Company details
About Three UK - 3Store Banbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 43 Castle Quay, OX16 5UW, Banbury, South, United Kingdom
- 01295278181
4.9
Excellent
69 reviews
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Wonderful service from Dawn
Wonderful service from Dawn! Went in to upgrade a SIM and ended up also upgrading a different family phone! THANK YOU DAWN! 😊
13 September 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you, Daz. It's fantastic to hear that Dawn provided such wonderful service and made upgrading your SIM and sorting out your family's phones a breeze. 😇 - Three Social Media Team
The Staff.
The staff were exceptional and made the transition from o2 very simple. Thank you to Andi and the team.
The final result is a much better signal and service .
10 September 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Mark, it’s fantastic to know Andi and the team made your move such a positive experience, and that you’re now seeing the difference in your signal and service. We’re delighted to have you with us and appreciate you sharing your experience — Three Social Media Team
Made everything easy and understandable
Made everything easy and understandable
5 September 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you so much, Harry! We always try to keep things simple and straightforward. Great to hear you had a good experience! — Three Social Media Team
Dawn is a gem!
3 September 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you, Peter, for your kind words! We’re glad Dawn made your experience special. We appreciate your feedback. - Three Social Media Team
Dale made the change yo my new phone a…
Dale made the change yo my new phone a great experiance.
Very helpfull.
3 September 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Lovely, Steven! We absolutely love hearing this. We’re so glad you received the best support from Dale, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Excellent customer service service from Todd
Excellent customer service service from Todd in the Castle Quay 3 Store in Banbury. Gave very clear advice on IPhones with no pressure to buy the most expensive. Todd knew his products and was able to confidently tell me about each model, enabling me to make a choice that was right for me. Todd assisted me to complete all transfers from old phone to new so I walked out of the store with a new working phone. All paperwork was completed effortlessly but with very clear explanations. Highly recommend this store and this young man for all his help.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Your shout‑out is WOW, Pamela ✨ Fantastic to know Todd's expert guidance, clear explanations and thoughtful approach helped you find the right iPhone with confidence, while getting everything transferred and ready to go. Thanks for the recommendation 💙
- Three Social Media Team
They have done amazing job with sorting…
They have done amazing job with sorting out my new upgrade as I’ve had a few problems trying to get my new phone from online and going in the store was so much easier and super helpful
15 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you for your lovely feedback, Liam. We’re delighted to hear our team made your upgrade experience much smoother. 😊 – Three Social Media Team
Dawn was amazing
Dawn was amazing, extremely helpful and understanding. She explained ever to us perfectly and set out our options
5 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi there, thanks for your brilliant review. We’re glad to know that Dawn delivered outstanding support and helped you understand all your choices with ease.
— Three Social Media Team
Dawn has been FANTASTIC
Dawn has been FANTASTIC! My Mum’s phone had died and she was able to restore everything to the new phone with great patience. She explained everything so a 91 year old could understand. Thank you.
4 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you for your kind words, Louise. We’re so glad Dawn was able to support your mum and make the transition to the new device smooth and easy. ✨ – Three Social Media Team
Lovely experience in store today
Lovely experience in store today, Daniel was so helpful helping me set up my sim contract and helped guide me setting up my new WhatsApp account and sorted out case and screen protector for my iPhone. 100.% recommend the Banbury store
3 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Thank you so much for sharing this! Daniel is top-notch in his work, and we are so happy to know his clear guidance made a difference with your new WhatsApp and iPhone accessories. Thanks for loving our Banbury store! 🥰 — Three Social Media Team
Fantastic helpful staff
Fantastic helpful staff. Understood our request, sorted it out with no hassle. Dawn is a real asset to your Banbury Branch.
2 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Paula, thank you for sharing your experience with us. We are absolutely delighted to hear about the excellent support our team provided, as making things simple and hassle-free is exactly what we aim for. — Three Social Media Team
Awesome service and great customer…
Awesome service and great customer service
1 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
We’re so glad you felt supported and well cared for by us. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Kelly! 🤗 -Three Social Media team
Lovely experience!
Lovely experience!! Daniel and Dawn were extremely helpful and friendly and answered all our questions. Very satisfied!
1 August 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Lisa, we’re so glad to hear Daniel and Dawn were able to help and provide you with such great support. Thank you for sharing your lovely feedback 😊
Three Social Media Team
Staff are sooooo helpful
Staff are sooooo helpful. Even though I had some teething problems, they sorted it. Thoroughly recommend.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Hedge, we’re really pleased to hear our staff were able to help you out, even with those early teething problems. Thanks so much for your kind words. 😊
-Three Social Media Team.
And is always super helpful!
And is always super helpful, always willing to listen and help, and Dale is good too!
23 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Rennie! 🌷 We’re thrilled to know And & Dale made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Daniel and dawn always such a pleasure…
Daniel and dawn always such a pleasure and always so helpful with my many questions and needs and always make sure I get the help I need and are so welcoming while doing so :)
17 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hey Miles, we’re delighted to hear that Daniel and Dawn consistently provide the support you need and make every visit a positive experience. Thank you so much for your kind words 😊
-Three Social Media Team.
Came into store to upgrade my phone
Came into store to upgrade my phone, Dawn was above and beyond. Sorted out my contract and sorted my data transfer for me but also showed me how to she was doing it, so I would know to do it myself in the future if I ever need to. Highly recommend Three
12 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Nathan. Thank you for taking the time to share your experience with us. We are absolutely thrilled to hear that Dawn took such great care of you during your upgrade, especially by guiding you through the transfer process, so you feel confident doing it yourself next time.— Three Social Media Team
Great customer service from Dawn
Great customer service from Dawn. Sorted upgrade with no issues
11 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Pete, thanks for the amazing 5⭐ review. We’re glad to know that Dawn offered clear guidance and handled your upgrade effortlessly.
— Three Social Media Team
Fantastic experience Dawn had has…
Fantastic experience Dawn had has helped with all my families phones and sims, she knew what I was wanting and helped me get the phone I needed.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Banbury
Hi Hollie, this is brilliant to hear! We are so glad that Dawn looked after you and your family so well, sharing her expertise to ensure everyone got the perfect device and setup. Thank you for sharing your experience.— Three Social Media Team
Reply from Three UK - 3Store Banbury
Aw, we’re so glad our team gave you the best support, Joy! Big thanks from our side. 😄 -Kashish
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