Fab experience, paul went through everything with me thoroughly, making sure I got the absolute best deal for my buisness. Explained all the advantages of the different packages and options available.... See more
Company replied
Location
Switch locationUnit 34, Wesley Walk, Festival Place, RG21 7BE Basingstoke, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I urgently needed portable myfi for work today and Paul was extremely knowledgeable and helpful. Not only did he identify what I needed to sort me out the right thing but also helped me get it setup s... See more
Company replied
Callum & Alex were incredibly helpful today. They went totally above and beyond to help me work out a problem with my camera. Callum in particular has always been a significantly wonderful & helpfu... See more
Company replied
Outstanding service from Ben. My phone was stolen which made accessing accounts very difficult, an issue with my account also caused delays but Ben sorted them all out, stayed past his work hours and... See more
Company replied
Company details
About Three UK - 3Store Basingstoke
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, Wesley Walk, Festival Place, RG21 7BE, Basingstoke, South, United Kingdom
- 01256350538
4.9
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul customer advisor
Paul from the Basingstoke three store was amazing we needed a SIM card for a router for our camper cam and he helped us with that and I wanted to come away from sky mobile which ends in September so I’ve also got a new sim for me. Very friendly, really helpful appreciated his honesty.
31 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Michelle,
Love this 🙌 Great to hear Paul was so helpful with both the router SIM and your new plan. We’ll pass this straight on to him. -Ayesha
Very helpful and hassle free
30 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi James, really glad to hear things have been smooth and straightforward for you. If you ever need anything else, we’re always here to help. -Shivam
Great service
Great service
Really helpful not pushy and know there stuff .
I would highly recommend this shop if your looking for honest good old fashioned service .👍
24 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Len. Thank you so much for taking the time to share this, as it is fantastic to hear that our team provided such helpful, honest, and pressure-free support during your visit. We really appreciate your high recommendation and look forward to looking after you again in the future. -Shivam
Excellent customer service
Excellent customer service , David served me and he was great.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Woohoo 🎉 Waqar, your words light up our day! We are thrilled that David provided such prompt and stellar support to make your experience great. Have a wonderful day ahead 🌟 -Arvind
Paul in the Basingstoke store has been…
Paul in the Basingstoke store has been amazingly helpful to myself and my husband. His patience and understanding of our needs has been brilliant and we really really appreciate it. Thank you Paul
9 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi, thank you for your lovely feedback! We’re so pleased Paul provided attentive support to you both and made everything easy to understand. Your kind words are truly appreciated. -Suhaas
Superb customer service
Harry was absolutely amazing. Helped with a problem which I would not have been able to do myself. Fantastic customer service!
9 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Oliver, thank you so much. Harry is thrilled to know he made things easier for you. Fantastic feedback like this means a lot. 😊 -Ayesha
Excellent service as always
Excellent service as always
Harry was superb to deal with and is an asset to 3
Thank you very much
8 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Janice! We’re delighted Harry provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Paul Smith is excellent!
Paul Junior Smith was an astoundingly nice, clever, informative, witty member of the staff team at 3 in Basingstoke Festival Place. He made complex information accessible. He really is credit to 3.
5 May 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for your feedback, Megan! We’re pleased that Paul was able to sort things out for you so efficiently at our Basingstoke Festival Place branch. ✨ -Veronica
Harry was an absolute legend
Harry was an absolute legend, he helped me through with everything and was very kind and informative thank u three and harry.
30 April 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Avral, it’s brilliant to hear that Harry was such a legend in providing kind and informative support throughout your entire experience! 🌟 -Kishan
David
David, at Festival Place branch in Basingstoke was super helpful, patient and very professional in helping solve my issue. I have been a customer for almost 20 years and will remain so for the oustanding service i always get from people like David.
25 April 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you, Frank! We’re thrilled David’s patience and professionalism at our Basingstoke store made such a difference. Your loyalty over the years means so much to us. -Suhaas
Very good information very helpful…
Very good information very helpful great guy
13 April 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Hi Marc, thanks for the great feedback! Wonderful to hear you had such a helpful experience with the team today. -Samad
Paul was fantastic very knowledgeable…
Paul was fantastic very knowledgeable very experienced with giving all info which we needed to set up our broadband buying a new phone and especially finding us new deals. Suberb person you have working for you
12 April 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Sharon, your message truly stands out. Paul will be thrilled to know his guidance, expertise and dedication made everything clear and stress‑free while getting you set up. We’re grateful for your kind words and delighted the experience felt so supportive from start to finish. -Manavata
Had a great experience today with Paul
Had a great experience today with Paul. Very helpful and took time to help us get the best value for the devices we needed. Would highly recommend.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for the review, Susie! We truly appreciate you sharing your experience. It’s wonderful to hear that Paul helped you secure a deal that met your expectations. Enjoy every moment with your new device 😊 -Neha
Reply from Three UK - 3Store Basingstoke
Reliability, Sunny. That’s how we make every interaction feel effortless and worthwhile. -Ashifa
Paul is very friendly and whilst things…
Paul is very friendly and whilst things were loading he had a chat with me so I didn’t get too bored! Information was clear and concise and there was no pressure! Paul clearly knew what he was talking about and gave discounts where he could. Really positive experience. Thank you
31 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you, Sarah, for sharing such wonderful feedback. It’s great to hear that Paul made your visit so comfortable and engaging, even during the waiting moments. His clear guidance, relaxed approach, and genuine expertise clearly made a strong impression. -Manavata
Just got my new phone at the store
Just got my new phone at the store. I am ever so grateful for the amazing customer service and their time from callum and Paul. Paul served me remarkably by assisting me to set up my new phone and with all the data transfers. Highly recommend this store for anybody who is looking for any device and a great customer service.
31 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you so much for sharing your experience, Stanly. It’s wonderful to hear that Callum and Paul made your visit so smooth and enjoyable. Paul’s support in getting your new phone set up clearly made a real difference. We can’t wait to welcome you back again. -Afaq
Paul was super helpful and informative
Paul was super helpful and informative.
He’s a real asset to Three and I will ask for him direct in any future interactions.
Thank you for your help regards,
John
29 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Thank you for the incredible shout-out for Paul! Feedback like this, John, isn’t just a pat on the back for us 😍 it motivates us to keep improving and delivering even better experiences every day. He will be thrilled to welcome you back and overjoyed knowing his support earned a brilliant 5 ⭐! -Ashifa
Ben (Basingstoke)is brilliant
Ben (Basingstoke)is brilliant. Really down to earth, friendly, knowledgeable and efficient. Probably one of the best customer service experiences I've received.
21 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Oh wow, Michelle, this is exactly the kind of experience we love to hear about 💥 Ben brought a great mix of friendliness, expertise and efficiency to your visit at Basingstoke. Wishing you all the best moving forward 💙 -Arvind
Ben was able to help me cancel my plan…
Ben was able to help me cancel my plan after trying both in store and online. He listened attentively and helped me sort my stuff out....thanks ben
21 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
Yay Vernesa 🎉 Your kind words and 5 ⭐ truly mean a lot to us. We’re delighted that Ben helped you complete your plan cancellation smoothly and got everything sorted just the way you needed. Wishing you the very best 🥰 -Arvind
Harry was very helpful
Harry was very helpful. He built me a good deal and moved all my data from my old phone to new phone! Super knowledgable
17 March 2026
Unprompted review
Reply from Three UK - 3Store Basingstoke
From seamless data transfers and browsing to brilliant. We’re thrilled Harry helped you discover the perfect phone with options that truly fit. Thanks for letting us be part of your journey, Tom! -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.