Three UK - 3Store Bracknell Reviews 

94
TrustScore 5 out of 5

4.9

48 High Street, Bracknell, RG12 1LL Bracknell, South, GB


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Rated 5 out of 5 stars

I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more

Company replied

Rated 5 out of 5 stars

Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more

Company replied

Rated 5 out of 5 stars

Martin and the Manger were so helpful and made my experience easy and enjoyable. Had an issue and they resolved it after a lot of work and time and I very much appreciated it. They listened to what I... See more

Company replied

Rated 5 out of 5 stars

Martin really helped us today, buying a new phone and setting it up with unlimited data whilst transferring everything. He went above and beyond to make us happy and gave us an amazing deal. Such a l... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Bracknell

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom

  • 01344303703

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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4.9

All reviews

(94)

30,757 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve was very helpful and friendly he…

Steve was very helpful and friendly he explained everything to me that I needed to know and helped me set up my new phone.

1 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for sharing your experience, Casey. We’re pleased Steve guided you through everything and got your new phone set up smoothly. -Shivam

Rated 5 out of 5 stars

Very helpful staff in Bracknell Branch.

Very helpful staff in Bracknell Branch.
Helped sort out new phone. Vincent and Martin .

23 March 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

🌟 Linda, it’s wonderful to hear you had such a positive experience at our Bracknell branch with Vincent and Martin. -Shivam

Rated 5 out of 5 stars

Excellent service

Excellent service, Steve and Martin :)

19 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Elaine! Steve and Martin will be overjoyed knowing their support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa

Rated 5 out of 5 stars

Martin was superb I explained what I…

Martin was superb I explained what I needed and we got the job done quickly and easily. I have been a customer for 20 years now and it's always so easy.

19 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you for sharing your experience with Martin, Ian. It’s wonderful to hear how smooth and efficient everything felt, and that the consistency over the years has made such a difference. Your loyalty and trust really stand out, and it’s clear that the service continues to deliver the kind of reliability and ease that keeps you coming back. -Kashish

Rated 5 out of 5 stars

Steve was amazing

Steve was amazing, can’t recommend enough!

13 March 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hello, Debbie! We’re so glad to hear that Steve made such a strong impression and gave you the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

Needed to buy a new phone and the staff…

Needed to buy a new phone and the staff were very friendly and helpful

13 March 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Lovely! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon, Jane! 😉 -Kashish

Rated 5 out of 5 stars

Very good and fast service

Very good and fast service. Steve was very helpful.

3 March 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Nothing delights us more than knowing you’re happy! Thank you for celebrating Steve’s efficiency. May your day be as amazing as you are! -Ashifa

Rated 5 out of 5 stars

Very welcoming

Very welcoming, friendly and very helpfull...

21 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Andrea was so gentle and very helpful

Andrea was so gentle and very helpful, listening to what we (me and my daughter) needed. Very efficient and explaining everything well.

20 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hello Judith, we’re pleased Andrea offered attentive support, listened carefully and explained everything clearly to ensure you and your daughter felt confident. Thank you for sharing your experience. -Suhaas

Rated 5 out of 5 stars

Brilliant service

Martin at the Bracknell store was so amazing and helped me to sort all my old and new contracts and explained everything so I fully understood. Very impressed with the level of customer service

17 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Oh wow, Heidi! Thank you for sharing such kind words about Martin. He truly is a delight, guiding you every step of the way. Here’s to many more smiling moments together, we’re so excited for your new contract! 💗 -Kashish

Rated 5 out of 5 stars

Conor was brilliant

Conor was brilliant

16 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

I was greeted by Noor at Bracknell…

I was greeted by Noor at Bracknell today who was extremely polite and helpful with my experience!!

15 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hey Jamie, thanks for sharing your lovely experience 🎯 We're thrilled to hear that Noor at our Bracknell branch offered such attentive and efficient support. Sending you warm wishes for a lovely day 😊 -Arvind

Rated 5 out of 5 stars

Efficient service

Efficient service, very polite and friendly. Helpf wi my mobile issues snd new bill .

2 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

We appreciate your feedback, Tracey. It’s great to hear the team handled your concerns with care and got everything sorted for you 😊 -Manavata

Rated 5 out of 5 stars

Great communication and very helpful

Great communication and very helpful, saved me at least £516, would highly recommend!! Thanks Martin

2 February 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hi Grant, thanks for sharing your experience 🎯 We’re glad Martin could help you make a great saving. Have a wonderful day 🙂 -Arvind

Rated 5 out of 5 stars

Noor was very helpful

Noor was very helpful, helping two old people to transfer data and saved us money.

1 February 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you for sharing this lovely feedback, Karen. We’re glad to hear Noor guided you through everything smoothly and helped you find the best value. 😊 -Neha

Rated 5 out of 5 stars

Had the pleasure of getting Andrea to…

Had the pleasure of getting Andrea to assist me with upgrading my phone, she made the whole process streamlined and I would definitely ask for her if I had to pop into store in future. The day before my visit I called up to reserve my chosen phone, and Martin was again extremely helpful, I couldn’t reccomend them both enough !! 10/10

28 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

That's brilliant, Amber! We’re thrilled to hear this! 💙 Andrea and Martin made everything smooth and hassle free with your contract renewal. We look forward to welcoming you back again! -Neha

Rated 5 out of 5 stars

Conor really knows his stuff

Conor really knows his stuff, kind cool guy, quick and friendly.

23 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi Ervin! 🎉 It’s great to hear about your experience. We’re glad Conor assisted you efficiently. It’s a pleasure having you with us at Three. -Kishan

Rated 5 out of 5 stars

Amazing help and support very happy…

Amazing help and support very happy with Noor excellent customer service

14 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

WOW Alex 🌟 Your 5 ⭐ review made our day. We’re absolutely delighted Noor created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind

Rated 5 out of 5 stars

3. Mobile. Shop

All. Good. Information.

12 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Andrew, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica

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