Three UK - 3Store Bracknell Reviews 

92
TrustScore 5 out of 5

4.9

48 High Street, Bracknell, RG12 1LL Bracknell, South, GB


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Rated 5 out of 5 stars

I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more

Company replied

Rated 5 out of 5 stars

Martin and the Manger were so helpful and made my experience easy and enjoyable. Had an issue and they resolved it after a lot of work and time and I very much appreciated it. They listened to what I... See more

Company replied

Rated 5 out of 5 stars

Martin really helped us today, buying a new phone and setting it up with unlimited data whilst transferring everything. He went above and beyond to make us happy and gave us an amazing deal. Such a l... See more

Company replied

Rated 5 out of 5 stars

Martin in the store was good natured, patient and helpful. He helped me to sort out a problem which I was unable to fix online, despite the many chatbots at my disposal. Please keep people i... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Bracknell

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom

  • 01344303703

4.9

Excellent

TrustScore 5 out of 5

92 reviews

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4.9

All reviews

(92)

30,674 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from Conor

Amazing service from Conor. I came in just for a pay as you go device and was than further helped with a data transfer from my broken screen phone which Conor used a mouse and USB connector to control and transfer as well as my screen protector perfectly fitted. Always great service and a friendly smile.

9 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. The best.
Andrea looked after me today and offered good advice and service. Thank you so much. Keep up with your great work.

9 January 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Maria, that’s fabulous! We’re delighted to hear that Andrea made your experience so smooth and seamless. Thank you for sharing this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Excellent Customer Service and Great…

Excellent Customer Service and Great Help in Choosing a Phone
I am extremely satisfied with the customer service. The staff were very professional, patient, and knowledgeable. They took the time to understand my needs and helped me choose the perfect phone that fits my expectations and budget.
They explained all the features clearly, answered every question, and made the whole process easy and stress-free. Thanks to their support, I feel confident with my choice and very happy with my new phone.
I highly recommend this customer service to anyone looking for honest advice and excellent support.
Thank you so much to Andrea and Martin from Bracknell
Monika

8 January 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

What an incredible 5⭐ review, Monika. This makes us so happy! Great work from our Andrea and Martin 🎉 -Jade

Rated 5 out of 5 stars

Helpful and knowledgeable

Conor , Martin and the team offer friendly expert advice whenever I have asked questions of them all.
Happy to help , knowledgeable and always solve any problem.
Great efforts in a competitive industry

22 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for your 5 ⭐ review, Julian, and it's lovely to hear that you enjoyed great customer service from Conor, Martin and the rest of the team. We appreciate you taking the time to share this with us 🎊. -Michael

Rated 5 out of 5 stars

I was helped by Martin who undid the…

I was helped by Martin who undid the mess I made online 🤣 . Quick process and no pushy hard sell but showed me any offers I might be interested in and moved quickly on if I opted not to have them. Good experience.

22 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Bravo, Lee! 🎊 We're overjoyed to hear that Martin delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas

Rated 5 out of 5 stars

Bracknell Team. Amazing

What an absolutely super team you have in your Bracknell Branch.
I simply cannot thank them enough for their time, attention, and kind patience taken with me today.
I have been so stressed and anxious recently trying to fathom out what I am paying for, since making some changes to my phone and dongle accounts at another Three Branch.
The staff in Bracknell were knowledgeable, professional, and really went into great depth to look at my accounts and resolve things for me.
Thank you to all 4 members of the team today, especially Conor, Francine, another lovely young lady, whose name I didn’t get, and the manager. They were all brilliant, but Conor was totally amazing.

20 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Noor was an amazing at her job she had…

Noor was an amazing at her job she had tremendous knowledge on products and very helpful. I am very happy with my visit at the store.

14 December 2025
Unprompted review
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Reply from Three UK - 3Store Bracknell

This is what we like to hear, Akash! Thanks for taking the time to share your experience with us 😊 -Jade

Rated 5 out of 5 stars

Noor is the best!!

I dealt with Noor today for my new phone upgrade and she was pleasure to deal with from start to finish.
Totally catered to me with my ADHDwhich I struggle with massively.
I would not go anywhere else now.
This girl is an asset to the company.
Five star customer service.
Thank you so very much.

7 December 2025
Unprompted review
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Reply from Three UK - 3Store Bracknell

Hey.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

I just wanted to say thank you to Noor

I just wanted to say thank you to Noor, she was great in assisting me with upgrading my accounts, very time efficient and explained everything very well to me.

7 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Martin was very friendly and helpful…

Martin was very friendly and helpful and answered all my questions.

5 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for this amazing 5⭐ review, Mandy. We really appreciate you taking the time to send this over to us! Great work Martin 🎉 -Jade

Rated 5 out of 5 stars

Great service again.

Great service again.
Contract renewed at a better price.
Very happy with Three @Bracknell.
Thankyou.

3 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

We totally appreciate your 5* review - Have a nice day -Maxine

Rated 5 out of 5 stars

Martin was so helpful and got me set up…

Martin was so helpful and got me set up straight away when I’ve been struggling switching over for the past couple weeks - thank you so much!

3 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for your feedback, Joy, and it's lovely to hear that you enjoyed great customer service from Martin with your switch. We're delighted to welcome you to Three, and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

cancelling my account

Came into Bracknell store to cancel my account as I no longer able to use it. The assistant manager was really helpful and took all the stress out of cancelling this for me. Thank you and hopefully see your again Kim 😊

3 December 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for this amazing 5⭐ review, Kim. We're sad to hear that you've left us, but we appreciate you taking the time to send this over to us! Great work Kim 🎉 -Jade

Rated 5 out of 5 stars

Your staff are a credit to the Three shop.

The manager Steve was so helpful and patient. I even had to go back to the shop the next day for another problem and he sorted it out in about 10 minutes.
If there were 10 stars to say how grateful I am, I would be happy to press them.
Mrs Eleanor Page.

27 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Aww, thank you so much, Eleanor. That's a wonderful review for Steve, we are thrilled that he was able to help you each time you visited. We appreciate you :) -Scott

Rated 5 out of 5 stars

Excellent customer service always - thank you

Martin and Steve taking the time to fully understand my situation and always making the best plan for my needs.
Excellent customer service always - thank you

26 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

We're thrilled that Martin and Steve were considerate when helping arrange the best plan for you, Jenni :) -Scott

Rated 5 out of 5 stars

Steve the store manager helped us today…

Steve the store manager helped us today sort out several things. He were very professional, helpful and upgraded is many more cost-effective deals. Highly recommend the Bracknell branch.

26 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for your feedback, Phil, and it's lovely to hear that you enjoyed great customer service. from Steve during your store visit. We hope you enjoy the upgrade, and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

I recently lost my SIM card and Noor…

I recently lost my SIM card and Noor was amazing in helping me get a duplicate. She made the whole process quick and stress-free, explaining everything clearly and making sure I was sorted as fast as possible. Fantastic service — thank you, Noor!

23 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Professional and kind service

I was at the Three Blacknell Office to establish a mobile for myself and switch my husband mobile to Three. There were very professional and kind service so that we could manage all our requirements sorted easily and smoothly

18 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Excellent service STEVE WAS VERY…

Excellent service STEVE WAS VERY HELPFUL THIS MORNING outstanding service

15 November 2025
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

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