I had a great experience with Will at the 3 Store. He was friendly, professional, and made the whole process of getting my new phone contract quick and stress-free. He explained everything clearly, an... See more
Company replied
Location
Switch location8 Market Hall Street, Cannock, WS11 1EB Staffordshire, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arjan and Rich saw me on the day and they were brilliant. Very informative and explained everything to me When my new phone arrived Rob did all the transfers from my old phone to my new phone. I wou... See more
Company replied
Great service!
Company replied
We went into the Cannock branch to see about upgrading. Ben looked after us so well. He explained everything fully and got us the best deal for our needs. Needless to say , we did upgrade and are very... See more
Company replied
Company details
About Three UK - 3Store Cannock
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
8 Market Hall Street, Cannock, WS11 1EB, Staffordshire, Midlands, United Kingdom
- 01543504267
4.9
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to visit the store today to do a…
I had to visit the store today to do a name change and re new x3 contracts. I was greeted by Will who completed ALL the tasks needed and he saved me money!
I was in the store for almost 2 hours, Will was friendly and proffesional. I came home knowing that it was time well spent in the store
19 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hi Paul, thank you for sharing your experience! We love hearing that Will provided such friendly and professional service, took care of all your contract needs, and saved you money during your visit. -Kishan
Brilliant great staff very very helpful
Brilliant great staff very very helpful
19 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hello Simon, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the 5⭐ review! -Neha
Will and Rob were amazing with helping…
Will and Rob were amazing with helping me set up a new phone and contract and also amend my existing contract. They helped me with every step and could not be any more helpful. I felt comfortable enough to ask them silly questions and nothing was too much trouble.
I am very grateful that it was easy to come into store and get sorted.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hi Kymmy, we are delighted to hear about your wonderful store visit. It is great to know that Will and Rob provided such incredible support at every stage, making you feel completely at ease while getting everything sorted out for you. -Shivam
Great experience
Great experience.
Rob was very knowledgeable and helpful in upgrading a new phone and tablet.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
This is fantastic to hear 🚀 Nicola. Rob delivered such insightful guidance, supporting your phone and tablet upgrade with a clear and confident approach 💫 -Arvind
Popped in this afternoon to upgrade my…
Popped in this afternoon to upgrade my phone. Wil was a great help and dealt with it efficiently. I wouldn’t hesitate to recommend them to anyone
13 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Boom 💥 Simon. Great to know Wil delivered such swift and assured support, making your upgrade feel smooth with an experience others would be keen to choose ✨ -Arvind
What a lovely helpful young man Ben…
What a lovely helpful young man Ben was, top class
12 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hi Heather 😊
Amazing to hear Ben was so helpful and such a pleasure to deal with.
Thanks for taking the time to let us know! -Ayesha
Amazing service helped me with numerous…
Amazing service helped me with numerous needs
12 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hi Steven 😊
So glad the team could support you with all your needs.
Really appreciate your feedback. -Ayesha
Reply from Three UK - 3Store Cannock
Hi Mark, thank you for sharing your experience. We are glad to hear that Will looked after you so well and provided a positive interaction. -Kishan
Everyone was so nice will the server…
Everyone was so nice will the server who served us was amazing
7 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Woohoo 🎉 Mark. The team delivered such warm and attentive support, creating a moment that truly stands out ✨ -Arvind
Will and Liam very helpful would…
Will and Liam very helpful would definitely recommed to family and friends
5 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hey Annmarie, that's brilliant! We're super happy to hear that Will and Liam gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Will was amazing so much attention to…
Will was amazing so much attention to detail with patience and fantastic advice. A credit to the company, can’t thank him enough 6 stars
2 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Thank you for your fantastic feedback, Antony! Will always goes the extra mile, and we’re glad it made such a positive impact. ✨ -Veronica
I have started using Three for my…
I have started using Three for my broadband in my Airbnb properties, this is the 3rd time coming into store, today I’ve been served by Ben who has been extremely helpful, I have also been served by Liam both from the Cannock store and I can’t recommend them enough!
I am in and out within the hour, very good service!
Thank you
1 June 2026
Unprompted review
Reply from Three UK - 3Store Cannock
That’s fantastic! We’re so glad Ben and Liam were able to provide the support you needed. Your recommendation means a lot to us 💜 -Neha
Excellent service from will seamless…
Excellent service from will seamless made really easy for me and got me a great deal thank you
30 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
That’s fantastic to hear, Daniel 🌟 We're thrilled that Will shared his prompt expertise to ensure everything was completely effortless while securing a stellar deal for you. Have a great day 🌟 -Arvind
Will was absolutely fantastic sorting…
Will was absolutely fantastic sorting out both a new phone and new tablet I've purchased. Nothing was too much trouble and he went above and beyond to make sure I understood everything and very helpful solving my many problems and questions.
24 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
That’s fantastic to hear, Amanda! We’re delighted that Will brought such stellar dedication to sort out your new phone and tablet choices while answering every query with prompt expertise. Enjoy your new tablet 💻 it sounds like the perfect fit ✨ -Arvind
Phone contract renewal
Extremely helpful staff, very knowledgeable and courteous without making you feel stupid even though where phones are concerned we definitely are.
Also found us a great deal not to be beaten I wouldn't think.
All in all, fully deserving 5star review.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Thank you for the review, Roy! We truly appreciate you sharing your experience. It’s wonderful to hear that our team helped you secure a deal that met your expectations. -Neha
Lost all my pictures videos pictures and data
Having lost all my pictures and videos I was so impressed with Rob and rich assistant to retrieve my lost pictures videos and data
They were so patient and efficient
And managed to solve the problems
21 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hi David, pleased to hear Rob and Rich assisted patiently and efficiently to recover your pictures, videos, and data. -Kishan
Rob very helpful saved me some money
21 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Hey Stephen. We're glad that Rob made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Reply from Three UK - 3Store Cannock
This is the kind of feedback that makes us smile, Harry! 😊 We’re thrilled to know Rob made such a strong impression. 🌟 -Veronica
Will was very informative
Will was very informative. We only popped in to look at new phone plans but managed to save me money on my current wifi plan.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
Thanks, Megan! 😊 Amazing that a quick visit turned into savings on your WiFi. Will will be delighted to hear this. 😁 -Ayesha
Fantastic service from Ben
16 May 2026
Unprompted review
Reply from Three UK - 3Store Cannock
We’re really glad to hear Ben gave you such great support, Colin. We want every customer to feel just as happy with our service. 🌺 -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.