Recently shopped with Three shop in Carlisle. Fantastic service, very helpfull. Transferred all my apps to my new phone with no problem.
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I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
Company replied
Ruhina was excellent with us today, really helpful and patient while getting all of our details up to date and finding the best deal for an upgrade. So glad we can come in and see someone in person to... See more
Company replied
Ruhina was wonderful! Very informative and helped me pick out the best deal :)
Company replied
Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.8
Excellent
79 reviews
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Ruhina was wonderful
Ruhina was wonderful! Very informative and helped me pick out the best deal :)
15 August 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi, Szilvia. We're so glad to hear that Ruhina was helpful and informative in finding you the best deal. Thank you for choosing us! 😇 - Three Social Media Team
Recently shopped with Three shop in…
Recently shopped with Three shop in Carlisle. Fantastic service, very helpfull. Transferred all my apps to my new phone with no problem.
15 August 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Nat, thank you for sharing your experience. We’re pleased the Carlisle team made getting your new phone set up a smooth experience. — Three Social Media Team
Lovely lady Alex helped with phone set…
Lovely lady Alex helped with phone set up. Very helpful. Good people Carlisle Store
15 August 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s fabulous, Carl! We truly appreciate hearing feedback like yours. Thank you so much for the 5⭐ review! – Three Social Media Team
Excellent information and help in…
Excellent information and help in store.
Sean who served me was extremely knowledgeable and helpful
14 August 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Stuart! 😊 Sean is an absolute star, and we’re so glad his knowledge and help made your store visit excellent. Thank you for the great feedback! ⭐ — Three Social Media Team
Reply from Three UK - 3Store Carlisle
That’s brilliant, Lindsay! We’re really glad to hear Sean guided you to the right plan and made the experience simple. Thank you for taking the time to leave this 5⭐ review!
Three Social Media Team
Reply from Three UK - 3Store Carlisle
Hi Colin, we’re pleased to hear that our staff made your day! 🎉 Thank you for the amazing 5⭐ review. – Three Social Media Team
Excellent Service
As always three sorted my problem very quickly
A gold star for Sean
28 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We're so glad to hear Sean worked his magic, Sue :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Ruhana and Jonny were superbly helpful
9 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Ben, we're happy to hear that you had a great experience with Ruhana and Jonny. Thank you for sharing your lovely feedback 😊-Three Social Media Team
Alix was great helping sort the new…
Alix was great helping sort the new sim. Always very helpful.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thank you, Anthea! It’s wonderful to hear that Alix made the process smooth for you and ensured your new SIM was set up without any hassle. 🥰 - Three Social Media Team
Good expeience got a phoen at price i…
Good expeience got a phoen at price i was happy with and was helped to move the phone over to my new one
4 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Wow, Marzley! Your review is next level awesome! 🎉 Huge shout out to our team for making it unforgettable. 😉 — Three Social Media Team
Reply from Three UK - 3Store Carlisle
Hi there, we’re happy to hear that you had a great experience with us. Thank you for sharing your lovely feedback 😊-Three Social Media Team.
Happy with the service
Happy with the service, alix and Jonny help me so good today deserve Payrise got my phone working back to brandnew
19 June 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks a ton for your review, Robbie! 🎉 Alix really nailed it, and we look forward to serving you again. ☺️ -Kashish
Staff were friendly and efficient and…
Staff were friendly and efficient and helped me to achieve what I wanted.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s impressive 🎯 Giles. We’re glad our team delivered such friendly and attentive support, helping you achieve exactly what you needed ✨ -Arvind
Reply from Three UK - 3Store Carlisle
Hi Emma! Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
A lovely experience with lots of help…
A lovely experience with lots of help with my three app. Alix was very helpful
18 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Joan! Thank you so much for ⭐⭐⭐⭐⭐ review! We’re so glad you received the best support from Alix, and we hope you have a wonderful day 🙂 -Kashish
Needed help with my mini device and…
Needed help with my mini device and Alix assisted resolving issue. Thank you Carlilse
17 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Cathy! We're delighted to hear that Alix created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
Alix has helped with issues I was…
Alix has helped with issues I was having with the phone and Matthew helped with finding the model of phone I wanted always very helpful.
15 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Scotch, we're thrilled to hear that Alix sorted out your phone issues and Matthew found the exact model you were looking for. Enjoy your new phone! 🥰 -Prabhjeet
Very informative and helpful member of…
Very informative and helpful member of staff - Ruhina at the Carlisle branch. Made everything so easy and straightforward.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Jeanette, we're glad Ruhina at our Carlisle store made your visit clear and easy. We appreciate you taking the time to share this. -Suhaas
Really helpful and managed to sort me…
Really helpful and managed to sort me with everything I needed as well as some freebies :)
4 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hello there! From taking care of what matters most to finding the perfect added perks, we’re thrilled our team made everything smooth and enjoyable. Thanks so much for the kind words! -Ashifa
Couldn’t be more happy with the help…
Couldn’t be more happy with the help and advice I have been given my Sean. Amazing service! Definitely will be back
18 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We love hearing this, Jess. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad Sean brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
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