I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
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Ruhina was excellent with us today, really helpful and patient while getting all of our details up to date and finding the best deal for an upgrade. So glad we can come in and see someone in person to... See more
Company replied
Alix was exceptionally knowledgeable about all the products we were asking adm even got us some brilliant deals that we weren't expecting. We have been with you for years and woukd never change provid... See more
Company replied
I had a lovely experience in store! Sean was extremely helpful in answering my many questions and even helped me with claiming the promotion deal when I retired back to store a couple of weeks later.... See more
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Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.8
Excellent
72 reviews
Asks customers to review
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Ruhana and Jonny were superbly helpful
9 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Ben, we're happy to hear that you had a great experience with Ruhana and Jonny. Thank you for sharing your lovely feedback 😊-Three Social Media Team
Alix was great helping sort the new…
Alix was great helping sort the new sim. Always very helpful.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thank you, Anthea! It’s wonderful to hear that Alix made the process smooth for you and ensured your new SIM was set up without any hassle. 🥰 - Three Social Media Team
Good expeience got a phoen at price i…
Good expeience got a phoen at price i was happy with and was helped to move the phone over to my new one
4 July 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Wow, Marzley! Your review is next level awesome! 🎉 Huge shout out to our team for making it unforgettable. 😉 — Three Social Media Team
Reply from Three UK - 3Store Carlisle
Hi there, we’re happy to hear that you had a great experience with us. Thank you for sharing your lovely feedback 😊-Three Social Media Team.
Happy with the service
Happy with the service, alix and Jonny help me so good today deserve Payrise got my phone working back to brandnew
19 June 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks a ton for your review, Robbie! 🎉 Alix really nailed it, and we look forward to serving you again. ☺️ -Kashish
Staff were friendly and efficient and…
Staff were friendly and efficient and helped me to achieve what I wanted.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s impressive 🎯 Giles. We’re glad our team delivered such friendly and attentive support, helping you achieve exactly what you needed ✨ -Arvind
Reply from Three UK - 3Store Carlisle
Hi Emma! Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
A lovely experience with lots of help…
A lovely experience with lots of help with my three app. Alix was very helpful
18 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Joan! Thank you so much for ⭐⭐⭐⭐⭐ review! We’re so glad you received the best support from Alix, and we hope you have a wonderful day 🙂 -Kashish
Needed help with my mini device and…
Needed help with my mini device and Alix assisted resolving issue. Thank you Carlilse
17 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Cathy! We're delighted to hear that Alix created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
Alix has helped with issues I was…
Alix has helped with issues I was having with the phone and Matthew helped with finding the model of phone I wanted always very helpful.
15 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Scotch, we're thrilled to hear that Alix sorted out your phone issues and Matthew found the exact model you were looking for. Enjoy your new phone! 🥰 -Prabhjeet
Very informative and helpful member of…
Very informative and helpful member of staff - Ruhina at the Carlisle branch. Made everything so easy and straightforward.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Jeanette, we're glad Ruhina at our Carlisle store made your visit clear and easy. We appreciate you taking the time to share this. -Suhaas
Really helpful and managed to sort me…
Really helpful and managed to sort me with everything I needed as well as some freebies :)
4 May 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hello there! From taking care of what matters most to finding the perfect added perks, we’re thrilled our team made everything smooth and enjoyable. Thanks so much for the kind words! -Ashifa
Couldn’t be more happy with the help…
Couldn’t be more happy with the help and advice I have been given my Sean. Amazing service! Definitely will be back
18 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We love hearing this, Jess. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad Sean brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
Friendly
Friendly, very helpful staff, nothing is a problem for them. Super star xxx
Alix was my helper today xxx
17 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Boom 💥 Emma , your shout-out is WOW ✨ We are overjoyed that Alix provided such stellar assistance and made everything feel effortless for you. Have a wonderful day 🚀 -Arvind
Brilliant help from Alix
Brilliant help from Alix. Was in town with an issue charging my phone. Although alix helped with the issue, i wanted to move to a samsung looked over the offerings and alix helped me get a deal with a healthy trade in to pay off my old deal. Happy to be back on samsung after offered help with the tranfer also.
15 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thank you for taking the time to share this, James! 😊 It’s great to know Alix helped resolve your charging problem and guided you smoothly back to Samsung. ✨ -Veronica
Brilliant job done today
Brilliant service went out of there way to help and assist Jonathan helped me today
13 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
It’s wonderful hearing Jonathan provided such attentive care, Graeme. Thank you so much for the 5 ⭐ review! -Suhaas
Ruhina was excellent
Ruhina was excellent with us today, really helpful and patient while getting all of our details up to date and finding the best deal for an upgrade. So glad we can come in and see someone in person to get sorted, thank you!
11 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
That’s incredible, Sophie 🚀 We’re delighted that Ruhina guided you so patiently while updating your details and arranging that brilliant upgrade. Lovely to hear everything came together perfectly. Here’s to many more positive moments ahead ❤️ -Arvind
Ruhina was absolutely lovely
Ruhina was absolutely lovely, solved all of our issues and helped the whole family get the best deal. Thank you Ruhina!
12 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Exceptional care with lasting impact. We’re grateful that Ruhina guided your family so smoothly, Garryck, and secured a value-packed deal truly worth celebrating. -Ashifa
Reply from Three UK - 3Store Carlisle
Hi Jessica, our crew provided top-tier support. It’s fantastic knowing you had a smooth experience! -Kishan
Excellent customer service skills…
Excellent customer service skills talked me through everything and all my options.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We’re so pleased to hear this, Ethel. Great service and clear guidance are exactly what we aim for every time. -Shivam
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