We were in your Carlisle store today and Sean served us he was very friendly,helpful and very knowledgeable and got us the best deal. Left the store very happy,excellent customer service he is an asse... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I asked lots of questions and was very specific about what I wanted but Abigail was so helpful throughout the whole process so I am very grateful for all the help that she gave. I am very happy... See more
Company replied
The service and positive customer focused attitude at the Carlisle store is great. We travel here specially. Got the best price from Three too.
Company replied
I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
Company replied
Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.9
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
11 October 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Awesome stuff.
Thanks for the 5 star review. -Pete
Very helpful and sorted everything that…
Very helpful and sorted everything that needed doing
11 October 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hello.
That's awesome. Thank you for the great feedback. -Pete
Friendly
Friendly, clear explanations and elaborations
Enjoyed every minute
1 October 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for the 5* review! We’re always working on ways to make the app better, so we appreciate your feedback. -John
Very helpful and friendly,sorted the…
Very helpful and friendly,sorted the problem out,i was very happy with the service. Thank you Alix you were brilliant
1 October 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Claire, thanks for getting in touch to let us know of your experience, we'll certainly pass this on! -John
Reply from Three UK - 3Store Carlisle
Hello, John.
We're super happy to hear that Alex was helpful to you.
Thanks for taking the time to leave your feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.