Aya was amazing recovered all my dadt from a eoken phone took her time been with you guys 13 years this young lady updaged me twice and its been a plesure three store castleford well recomended 10*
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was extremely helpful spent ages helping me and my husband secure a new phone, tablet and WiFi and even help setup my husbands new phone and get all the data transferred over which we find ext... See more
Company replied
Karen the assistant was very helpful and and very informative on everything and every question I put to her and the time spent searching for the best deals were second to none Very happy indeed with... See more
Company replied
Shannon was absolutely fantastic. She spent 2 hours on the phone trying to help me resolve the issue. I’ve never met a sales advisor that takes complete ownership of a problem. She could have easily g... See more
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Shannon couldn't have been more helpful. 10/10
15 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Kenneth 😊
Thanks for the shoutout and the 5⭐!
Shannon loved helping you.
—Three Social Media Team
Aya was amazing recovered all my dadt…
Aya was amazing recovered all my dadt from a eoken phone took her time been with you guys 13 years this young lady updaged me twice and its been a plesure three store castleford well recomended 10*
13 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for your brilliant feedback, recommendation, and loyalty, Paul! It’s great to hear Aya was able to retrieve your data and made your upgrade smooth at our Castleford branch. 🙌 — Three Social Media Team
Reply from Three UK - 3Store Castleford
Hi Vincent, this is wonderful to hear! We are so glad that Paul looked after you so well and provided a great experience during your interaction. Thank you for taking the time to share your feedback.— Three Social Media Team
Renewed my phone at castleford and Paul…
Renewed my phone at castleford and Paul and all the guys were amazing and helpful thanks
8 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Julie, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Paul and the team at Castleford provided such excellent and helpful support during your renewal.— Three Social Media Team
Shannon in the castleford store was…
Shannon in the castleford store was extremely helpful and patient with helping move to a sim only contract excellent service throughout 👏
8 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Love hearing this, Martin 💫 We’re overjoyed Shannon’s considerate approach at our Castleford store made your move to SIM only feel effortless and well supported 🌟
- Three Social Media Team
Shannon helped me through my upgrade
Shannon helped me through my upgrade. She went through each step. Very polite and helpful throughout.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Leah, thank you for the wonderful ⭐⭐⭐⭐⭐ review. We’re delighted Shannon provided such brilliant support and made your upgrade experience seamless.-Three Social Media Team
Shannon was very nice and polite a…
Shannon was very nice and polite a pleasure to deal with
5 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi, Michael. It’s lovely to hear that Shannon made your visit so easy and pleasant. Her warm and respectful approach clearly left a great impression. 😇 Three Social Media Team
Reply from Three UK - 3Store Castleford
Woohoo 🎉 John. We’re glad Shannon’s support made such a positive impression 😊
- Three Social Media Team
Shannon and Aya were great
Shannon and Aya were great. They helped me find and buy a new phone and assisted with everything
4 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Zack, it is wonderful to hear that Shannon and Aya provided such great assistance to help you find your new phone and get everything sorted smoothly. — Three Social Media Team
Brilliant customer service from Shannon…
Brilliant customer service from Shannon and aya at 3store in Castleford
4 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Liam, we're delighted you had such a smooth experience with Shannon at our Castleford branch. Thank you for the amazing 5 ⭐ review!-Three Social Media Team
Fantastic service from Shannon
Fantastic service from Shannon, renewed all 3 contracts very easily, thank you.
2 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Lee, it’s great to hear Shannon made your renewal smooth and helped you with all your plans. We appreciate your kind words – Three Social Media Team
Helen helped us out today
Helen helped us out today. Not only did she remove adware from my wife's phone but she lowered my price! Thank you so much! All the staff are always so helpful
1 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Anne, thank you for the amazing review. We're thrilled to hear Helen offered such great support, from securing your wife’s device to improving your plan cost.
– Three Social Media Team
Went to the castleford store to get a…
Went to the castleford store to get a new phone contract. Karen served me and changed my contract to Three. She transferred data from old phone to new phone. Very very happy with the service.
1 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Oh wow, Janice! Thank you for sharing your thoughts about Karen. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Great service at the Castleford store from Aya
Great service at the Castleford store from Aya. Managed to save me some money and explained everything in great detail.
27 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Chris, it's great to hear Aya gave you clear guidance at the Castleford store and helped you get a better deal. – Three Social Media Team
Karen the assistant was very helpful…
Karen the assistant was very helpful and and very informative on everything and every question I put to her and the time spent searching for the best deals were second to none
Very happy indeed with the service provided
26 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Carl. We’re delighted to hear Karen guided you so thoroughly and helped you explore the options that suited you best. - Three Social Media Team
The best Aya in the world.
The best Aya in the world.. thank you so much for your lovely service xx
26 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely love hearing this, Elbosty 💫 Aya is a superstar and we're so glad her spot-on care made you smile ❤️
- Three Social Media Team
Shannon was fantastic
Shannon was fantastic. A star of the highest order. I was sold a plan over the phone and it wasnt what I wanted. I came into store and she reversed everything and I got a new phone. She copied everything over to my new phone and I couldnt be happier. Super friendly. Ill never upgrade over the phone again
24 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Robert, Thank you for sharing your experience with us. It is brilliant to hear that your visit completely turned things around and left you feeling so happy with your new device. Shannon showed true dedication by sorting everything out and making the transition completely seamless for you.— Three Social Media Team
Shannon was really helpful and I'm…
Shannon was really helpful and I'm happy with my new deal
23 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We appreciate your brilliant review, Jon 🌟. It's great to hear Shannon supported you so well while helping you secure a new deal that suited you perfectly 👍.
– Three Social Media Team
Shannon is fantastic
Shannon is fantastic. Fantastic service. Very professional and friendly. Pleasure to do business
23 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Glenn, we really appreciate your feedback. It is wonderful to hear Shannon provided such a positive experience and guided you with care. Thank you for sharing this.
VodafoneThree Social Media Team
Shannon Helped Me Immensely With My…
Shannon Helped Me Immensely With My Vontract & Saved Me Loads Of Money.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there,
Shannon sounds amazing and it’s great to hear she helped you with your contract and saved you money. Lovely feedback like this really shows how much her support meant to you. 😇 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.