Aya was amazing in store gave us the best accsessory deal and was kimd enough to put them on we also got a 80gb sim deal on buisness for my daughter
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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See what reviewers are saying
Aya Great at her job sorted us out in short time. Quick & understanding 100% recommended. Thank you Aya. -Amelia & Denise
Company replied
Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
291 reviews
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Aya was fabulous in store Gavea great…
Aya was fabulous in store Gavea great deal to us we took 2 and she set them up she did a great job
20 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Wow, Stephen! It feels incredible to know Aya made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 – Three Social Media Team
Bought a new phone and went on to…
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with my same number and copied everyting over to my new phone. Excellent, because I could not not do this myself.
19 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the review, Derek! It’s wonderful to hear Karen was so supportive in explaining your choices, setting up your new device, and making sure everything was transferred across smoothly. 🌟 — Three Social Media Team
Really good shannon at the store was…
Really good shannon at the store was amazing so helpful ,and patient
18 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That’s wonderful to hear, Karen! ✨ A big shout‑out to Shannon at our Three branch for providing such exceptional support. Thank you for sharing your lovely feedback. 😊-Three Social Media Team
Whenever I come into the Castleford…
Whenever I come into the Castleford store all the staff are very helpful even if it's a little query that I need help with. Saw Karen today who again helped me with my WiFi issue.
10 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Bob. We're absolutely delighted to hear that our Castleford team always takes great care of you, no matter how big or small the query. It's wonderful to hear that Karen was able to get your Wi-Fi issue sorted out for you today. 🥰 - Three Social Media Team
Got a new sim from Karen and she…
Got a new sim from Karen and she transferred my number over. Very pleased with the service.
5 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Love the energy and feedback, Shannon! Karen is truly our champ. See you soon! 😉 — Three Social Media Team
Karen helped ne transfer my number over…
Karen helped ne transfer my number over from o2 to my new three sim. Brilliant service and very friendly.
5 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Jane, we’re pleased Karen could guide you through the switch with ease. Thanks for sharing your experience – Three Social Media Team
Karen was amazing as always
Karen was amazing as always, fully explained the deals and found me the best one. Thank you!
4 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing this amazing 5⭐ review, Beth. We’re glad Karen guided you through the options and made choosing the right deal straightforward.
— Three Social Media Team
Reply from Three UK - 3Store Castleford
Hey Patricia, we’re glad to hear Helen made your experience a positive one. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Helen at 3.
Helen. Helped me to get rid of the IMAP account. Top marks as I could not access my emails.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing your experience, Peter. We’re really glad Helen was able to assist you and get everything sorted so you could access your emails again. We appreciate your feedback. 😊
-Three Social Media Team.
The staff was really nice and helped me and made me understand
Thank you so much Aya really appreciate the help and made my parents understand and me to understand how it works thank you so much ☺️
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Mya, it’s lovely to hear Aya explained everything clearly for you and your parents. Thank you for your kind words. - Three Social Media Team
Aya was really helpful in store new a17…
Aya was really helpful in store new a17 and full setup included with a unressistable offer !
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Rob, thank you for checking in about your experience with Aya. We are delighted that she provided top-tier retail care, handled your complete device transition seamlessly, and secured an incredible deal for your new upgrade. — Three Social Media Team
Been served by Yanal and he gave me an…
Been served by Yanal and he gave me an amazing experience and offered me an incredible deal thanksss
1 August 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Georgina, we’re thrilled to hear that Yanal delivered exceptional service and helped you secure an amazing deal. Thank you so much for sharing your experience! 😊
-Three Social Media Team.
So good I came back!
On the 23rd July 2026 I returned to the Castleford Carlton Lanes 3 shop for 2 phone contracts. I had previous been to the 3 store for an Internet contract around 4 months ago and due to the remarkable and very professional service I received from Shannon and Paul and had no reservations in returning to the store despite that I live in Wakefield with a number of phone stores on my doorstep. It is important as a customer to have a good level of trust when purchasing contracts and that the customers needs are identified and met, rather than focusing on just getting a sale. I felt that on the 23rd July 2026 Shannon listened to what I wanted and showed me a variety of contracts that would meet my identified need and offered a range of prices. I came away feeling very satisfied and thoroughly enjoyed my visit. Shannon is so lovely and thoughtful. Through observations, all the staff appear very friendly and helpful and the other customers appeared happy and pleased with their service. It really is a lovely, clean and friendly store and I will highly recommend this store to my freinds, family and colleagues. Thank you 😊
23 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Sarah, thank you for returning to our Castleford Carlton Lanes branch. We are thrilled that Shannon and Paul provided such a trustworthy and professional experience that made your journey from Wakefield worthwhile. It is wonderful to hear that our team's dedicated care and helpful approach left you feeling completely satisfied with your new contracts.— Three Social Media Team
Friendly and professional team.
Yanal was friendly and professional. He proactively found me a great deal and I've now transferred my whole family to Three. Thank you!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Dawn! Aw, hearing this totally makes our day. Yanal truly went above and beyond to give you and your family a brilliant experience! 😄 — Three Social Media Team
Great customer service and attention to…
Great customer service and attention to detail.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Jamie, thanks for the lovely feedback. We’re glad to know that you received high quality guidance and experienced precise, focused support throughout.
— Three Social Media Team
Karen made my upgrade so easy and…
Karen made my upgrade so easy and helped a true technophobe through everything including transferring from phone to phone would definitely recommend 3 castleford
24 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Gareth, it's wonderful to hear Karen made everything clear for you during your visit – Three Social Media Team
Shannon was amazing and spent a lot of…
Shannon was amazing and spent a lot of time with me to get my new phone set up. That I would not have been able to do on my own
22 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Connor, it’s wonderful to hear that Shannon went above and beyond to help you set up your new phone. We truly appreciate you taking the time to share this.
-Three Social Media Team.
The 3 store in castleford really great…
The 3 store in castleford really great experience,so helpful,freindly
20 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey, Graham! Our Castleford team always aims to deliver a warm, welcoming experience, and it's fantastic to hear that their helpful service made such a positive impression on you. We truly appreciate your support! 🥰- Three Social Media Team
Been served by this kind lad called…
Been served by this kind lad called Yanal he welcomed me with a smiled and walked me through the best deals that suited me, amazing thanks
19 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for letting us know, Gary. We’re pleased Yanal made the whole process easy and ensured you left feeling confident with your choice. Wishing you an amazing day.
Three Social Media Team
The best experience ever
The best experience ever, very professional, I will gladly recommend it to everybody I know
18 July 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for your lovely feedback, Cristian! We’re thrilled your time with us felt so seamless. Your recommendation means a lot to us 😊
Three Social Media Team
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