Yanal has helped me find the best tablet and MIFI he’s been so kind and understanding since I’m not really good with technology and set everything up thanks again you have been amazing
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Aya Great at her job sorted us out in short time. Quick & understanding 100% recommended. Thank you Aya. -Amelia & Denise
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shannon was extremely helpful spent…
Shannon was extremely helpful spent ages helping me and my husband secure a new phone, tablet and WiFi and even help setup my husbands new phone and get all the data transferred over which we find extremely difficult to do ourselves. She had so much patience and kindness for us even though we are a little slow with tech stuff. Thanks so much Shannon 5/5
30 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Layla, thank you for your kind words. We’re delighted Shannon made things easier for you both and helped with your new devices. -Shivam
Aya was amazing the best advice ive had…
Aya was amazing the best advice ive had in a while spent 3 hours with me explaining and setting up every little thing left me nit worried about a thing i came to buy a phone but moved my aim card to from the amazing customer service
29 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this wonderful feedback! It's great to hear that Aya took such thoughtful care and made sure everything was clearly explained. -Afaq
Excellent
Excellent, polite and informative member of staff. Many thanks Yanal
29 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the 5⭐ review, Tony! We’re glad Yanal delivered the support you needed. Have a wonderful day ☺️ -Ayesha
Shannon in the Castleford store was…
Shannon in the Castleford store was amazing. Very helpful. Very professional..
29 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there! It’s fantastic to hear that Shannon in Castleford provided such a professional and top-tier experience. We’re thrilled that the team’s support made such a positive impression on your visit! -Kishan
I was very pleased with aya helped me…
I was very pleased with aya helped me a lot she set my box up for me made things easy for me glad I came xx
28 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much, Anita. We’re really glad Aya could help set everything up and make things easier for you. We appreciate you coming in. -Ayesha
Aya was amazing set up my home Internet…
Aya was amazing set up my home Internet and phone and gave me a great deal
24 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely fabulous, Miss Getala! We’re glad Aya was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
All the staff are amazing
All the staff are amazing. They go the extra mile & nothing is too much trouble. A special mention to Paul, Helen, Shannon & Karen they all help with small or large issues as I am not conversant with modern technology.
22 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That's brilliant, Colin! We're super happy to hear that our team gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Very good
Very good. Excellent. Shannon very helpful. She do everything for me. Will come back to her
21 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Hatem, for your 5 star review. We’re glad Shannon turned your visit into a positive moment with her patience and willingness to help. -Maryalex
Karen helped me sort out an early…
Karen helped me sort out an early upgrade to a new phone as my old one wasn't working properly. She transferred everything across to my new phone. Excellent service.
17 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Steve, great to see everything came together seamlessly, with Karen guiding the changeover and making the move to your new device feel smooth and reassuring. -Kishan
Helen helped us set up a new phone
Helen helped us set up a new phone. I would have never been able to do it myself. I didn't even buy the phone from three but she went out of her way to help. Thank you again!
15 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Barry. It is wonderful that Helen could get your new device up and running for you. We believe in providing great support to everyone regardless of where they found their handset, as our team is dedicated to being truly helpful. Thanks for the kind words! -Kishan
Karen was very business and…
Karen was very business and professional and explained everything clearly.
15 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Stephen! We’re delighted Karen’s professionalism and clear communication made your experience seamless. -Suhaas
Yanal has been wonderful helping me find…
Yanal has been wonderful helping me find and being really patient with my enquiry
13 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there! Creating smiles and delight is what we’re proud to bring to our customers every day. Yanal made it happen beautifully. We hope you have a brilliant day. -Ashifa
Thanks yanal you have been amazing…
Thanks yanal you have been amazing walking me through various prices and at the end found an amazing deal that was fitting my needs thank you so much
13 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for this incredible 5 ⭐ review, Daniela. We absolutely love hearing feedback like this! A huge shoutout to Yanal for being so helpful. -Suhaas
Yanal had dealt with my enquiry really…
Yanal had dealt with my enquiry really well and gave me an amazing experience thank you so much ( really knowledgeable guy)
13 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Chris, it’s great to hear Yanal supported your enquiry so well and made the whole experience feel outstanding. We appreciate you taking the time to share this. -Kishan
Called into the three shop and saw…
Called into the three shop and saw Karen she was very every helpful and helped me cancel my husbands phone with EE. She was lovely.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Yay 🚀 Pauline, Karen is a total legend for providing such amazing guidance and ensuring that exit from the other provider was sorted without any fuss 💖 Here is to bright times ahead ✨ -Arvind
Excellent service from Shannon!
Excellent service from Shannon! Would highly recommend.
11 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for your wonderful feedback! Shannon’s care and dedication made everything seamless, and we’re thrilled you felt supported. Your strong recommendation, Ross, inspires us to keep delivering excellence. -Ashifa
Absolutely blown away by the excellent…
Absolutely blown away by the excellent customer service in store I received today by Helen and Shannon after I’d accidentally deleted my eSIM on my new phone .
I was greeted in store by two welcoming and friendly employees ( who by the way are a credit to your company ) and they listened while I explained the problem and not once was I made to feel stupid or awkward which is what I was apprehensive about before I first came into store .
The store employees were fantastic and nothing felt like too much trouble and I came out of the store with a smile on my face ! Having worked in customer service myself these ladies were incredible and should be told so .
Keep up the excellent work , you ladies deserve a raise .
10 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Louise, it’s fantastic to hear Helen and Shannon gave you such welcoming and thorough support, making sure your eSIM issue was resolved without any stress. We’re delighted their care and professionalism left you smiling and feeling so valued. 😇 -Prabhjeet
I always use Castleford shop for my…
I always use Castleford shop for my phones and always like to see Karen. I always trust her to sort out my phones and set them all up for me. Thank you
9 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Sandra, we’re thrilled that Karen at our Castleford shop delivered exceptional service! Thank you so much for taking the time to leave us a 5⭐ review. -Neha
Aya was amazing in sfore helped feom…
Aya was amazing in sfore helped feom beginnong to end i dont get any help so i was very emotional with the support in store
8 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Joyce! Thank you so much for your feedback. We’re so glad Aya could support you perfectly, and we’ll always be here whenever you need us. -Kashish
Shannon has been fantastic
Shannon has been fantastic. I could of asked for a better service
7 April 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Raymond, we’re thrilled to hear this! 💙 Shannon made everything smooth and hassle free. Thanks for sharing your experience! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.