Daniella was really helpful in the 3 store Chatham, very patient and thorough
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nancy is very nice and helpful. She is very patient and explained the deal very simply. I always come to the Chatham store because they are so nice and friendly and Nancy always is a delight!
Company replied
Daniela provided exceptional customer service from start to finish. She was friendly, professional, and incredibly knowledgeable, taking the time to explain everything clearly and helping me find t... See more
Company replied
I found the experience in Three mobile Very nice and Daniela is always helpful and friendly. Always I like to return in the store because I always find a good atmosphere and help
Company replied
Company details
About Three UK - 3Store Chatham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, The Pentagon Centre, ME4 4BB, Chatham, South, United Kingdom
- 01634409196
4.9
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 sim has a very reliable network…
3 sim has a very reliable network service. Customer service with Daniela in Chatham was excellent.
9 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Joy 😊 That’s brilliant! We’re so pleased to hear Daniela at our Chatham store provided such positive and supportive service.-Three Social Media Team
Great experience with Daniela
8 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Julia, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Daniela provided such excellent support during your interaction.— Three Social Media Team
Several enquires answered very efficiently
We needed a replacement sim, to change the direct debit details, to cancel a broadband and to get details of remaining broadband devices. We also needed to confirm manual payments that had been made. Steve was exceptionally helpful, professional and knowledgeable. He dealt with all of our enquiries, efficiently and effectively, whilst entering into polite conversation. We were delighted with our visit and left feeling refreshed as all of our enquires had been answered during such an unexpected pleasurable interaction. Steve mentioned he was an assistant manager, he is the type of employee that should be appraised for promotion. Such a lovely person.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Your shout‑out is WOW ✨ We’re overjoyed Steve’s expert guidance and steady approach handled every query with care, turning a long list of requests into such a positive outcome. Recognition like this speaks volumes for both Steve and the team 🌟
- Three Social Media Team
Marcus help me get broadband.he was…
Marcus help me get broadband.he was very helpful.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Thank you for your lovely feedback, Lee! We’re so glad Marcus provided such fantastic support. 🌟 – Three Social Media Team
Thank you so much for helping me set up…
Thank you so much for helping me set up my device David and the Chatham team were excellent
7 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Amazing, Susan! We love hearing this. We’re glad David and the Chatham staff were able to help you get everything set up smoothly. 😊 – Three Social Media Team
Chatham Pentagon - Honor magic v6
When I came into the store, I was warmly welcomed, and Daniela helped me choose the right device and plan for my needs. She explained everything very clearly, and I got a great deal.
I'm very happy with my experience. Compared to other phone shops, this is one of the best. I would definitely recommend it.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Jora! 😊 Daniela made everything clear and easy, and your visit felt genuinely cared for. The warm welcome and great deal turned a simple stop into a really happy moment from Daniela. Big thanks from our side! 😄— Three Social Media Team
Absolutely fantastic Daniela was so…
Absolutely fantastic Daniela was so helpful
5 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
That’s brilliant, Angela 🌟 We’re glad Daniela’s support made such a positive impression 😊
- Three Social Media Team
Danielle being very helpful and…
Danielle being very helpful and friendly. She helped me to save money and she spend a lot of time with me checking every number I have. I strongly recommend Chatham store and the staff .
3 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Lorena, thank you for your wonderful feedback. We’re thrilled that Danielle was able to support you so thoroughly and help you find the best value. Your recommendation of our Chatham store and team is truly appreciated.
-Three Social Media Team.
David was very helpful when upgrading…
David was very helpful when upgrading my accounts and setting up my new device. Im so greatful for the help recieved thanls again
2 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Ursula. Thank you for sharing your experience. We are so glad that David could guide you smoothly through your account upgrades and get your new device completely ready for you.— Three Social Media Team
Ryan was really helpful
Ryan was really helpful in helping me set up my first ever contract he explained everything brilliantly. He gave me all the info more than once he was happy to speak to my mother and sister over the phone to explain to them What we was doing. Couldn’t of asked for a better first time experience
2 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Joe, thank you for sharing your experience. We’re thrilled to hear Ryan guided you through your first contract so clearly and made the whole process comfortable for you and your family.
– Three Social Media Team
Excellent job
Excellent job! So friendly and professional! I am always happy to come back:)
1 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Darja. Thank you for your wonderful feedback. We are absolutely thrilled to hear that you receive such a welcoming and expert experience from us, and we look forward to greeting you again on your next visit.— Three Social Media Team
Amazing service!
My huaband went to Three Chatham and got a new phone. Nancy help him sort out his new phone and even help me transfer to hus old phone. The store is so friendly and helpful. Nancy had made everything so easy and stress free.
1 July 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Rita, thanks for the uplifting review. It’s wonderful to hear Nancy supported you and your husband through the entire setup of both the new and old devices with exceptional care, making the experience hassle free at the Chatham store.
– Three Social Media Team
Marius was very helpful!
25 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Roy, we’re thrilled that Marius delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. – Three Social Media Team
Was really pleased with the service
Was really pleased with the service, I got in the Chatham store, Steve helped me sort out my direct debit issue and make a payment in store. He then helped me set up my hearing aids. Thank you Steve
25 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Muhammad, we're delighted Steve from our Chatham store could help you with your account, take care of your payment, and provided guidance with your hearing aids. Thanks for sharing your experience 😊
-Three Social Media Team.
Ryan at Chatham branch was amazing…
Ryan at Chatham branch was amazing really good customer service explained the product very well!!! Defo recommend 3 to everyone
21 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Harry. It is amazing to hear that Ryan at our Chatham branch looked after you so well and explained everything so clearly. We really appreciate you recommending us to others, and thank you for taking the time to share your experience. -Shivam
Store guys very helpful
Store guys very helpful, got newer phone for cheaper than before, very informative and clear, especially Marius, all transactions clear and simple.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Thanks so much for sharing this wonderful feedback, Ashley! We’re glad Marius and our store staff could give you clear advice. It’s great to hear your visit was so smooth and that your phone was sorted so quickly for you. – Three Social Media Team
Marius was very knowledgeable and…
Marius was very knowledgeable and helpful.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Kerry, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Marius. -Prabhjeet
David has been an absolute star
David has been an absolute star and has truly been very helpful today with my account and my new purchase
20 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Thank you, Rebecca. It’s great to know that David made a positive difference while assisting you with your account and your new purchase. We value your feedback and your trust in us. -Ayesha
Excellent service from David in the…
Excellent service from David in the three storey Chatham in renewing my plans happy with three
19 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Vaughan, we’re thrilled David delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
I'm so grateful for the help in setting…
I'm so grateful for the help in setting up my new tablet in the chatham store from David thank you for all your help
15 June 2026
Unprompted review
Reply from Three UK - 3Store Chatham
Hey, Rose! We’re delighted to hear that David at our Chatham store was able to help you get your new tablet set up with ease. 🥰 -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.