Arshad. Great listener and very patient. A good ambassador for the brand. Sorted out a sensible deal for me and my wife’s sim only contracts, thank you very much.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to say how amazing the customer service was from Yahya today and yesterday. He is incredibly patient, professional, and took the time to help us through all of our enquiries without ma... See more
Company replied
Today with the help from the advisor Yahya, I did my upgrade. Yahya was very friendly ,he helped me find the best plan for me. He also helped me cancel another number for me. Fantastic service all-ro... See more
Company replied
Asma was friendly, professional, and very attentive throughout my visit here in Three Store Clapham Junction. She took the time to answer my questions, offered helpful recommendations without being pu... See more
Company replied
Company details
About Three UK - 3Store Clapham Common
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
52 St John's Road, SW11 1PR, Clapham Common, London, United Kingdom
- 02079245373
4.9
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This staff who attended to my issue is quite professional. Explanations are clear. And also very polite.
Yahya has been very helpful to me today . Good explanation. Polite to me . Thanks to him and I am glad to stay with 3
14 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thank you for the review, Joseph! We truly appreciate you sharing your experience, and it’s wonderful to hear that Yahya provided you with outstanding care. -Neha
Excellent service great staff im very…
Excellent service great staff im very happy for my experience with the staff today great management good luck Jocelyn was very knowledgeable
14 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Zakour! We’re pleased to receive your feedback and delighted that Jocelyn’s expertise and the leadership provided, ensured you had such a positive journey. -Kishan
They helped me very nice very kidness…
They helped me very nice very kidness staff
13 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thank you, Songul! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
It was really lovely
It was really lovely, no stress and Asama was really helpful to me a lot
13 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Abiola! Thank you for taking the time to share this. It’s great to hear that Asama provided the support you needed and made things easier for you. -Afaq
Best experience
Nice costumer service, excellent knowledge of the business
Very happy
Thanks
13 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hello Jeanne, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Kareo was very helpful
Kareo was very helpful , the best service !
Thank you so much
2 February 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
That’s brilliant, Liamar! We’re super happy to hear that Kareo gave you all the support you needed. We really appreciate your feedback! 😊 -Neha
kerel was really helpful today
kerel was really helpful today. Saved me money!!🤗
26 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Sarah, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Kerel was super helpful
Kerel was super helpful and made getting a new phone super straightforward - thank you!
24 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Sian, thanks for your lovely message. It’s great to hear Kerel was able to support you and make everything feel really easy. Congratulations on your new phone, we’re glad you’re happy with the service you received. -Kishan
Very good experience
Very good experience. Kerel was very polite, patient and great sense of humour.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Tina, we love it! 🎉 Kerel will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Was friendly and extremely helpful
Was friendly and extremely helpful. Nice gentleman
21 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Customer service brilliant thank you…
Customer service brilliant thank you kerel
19 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Germachew, thank you for your outstanding 5 ⭐ review! It’s wonderful to hear that Kerel made your experience epic. Have an amazing day! -Afaq
Asma helped me a lot with setting up my…
Asma helped me a lot with setting up my new phone after being stolem. It meant a lot :)
17 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hello Martina, we’re glad Asma provided excellent support and that everything went smoothly. Your feedback means a lot, and we look forward to welcoming you back! ☺️ -Kashish
Nice service
17 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Sweet! That shining 5 ⭐ review is pure celebration, and we're sending you joy and brilliance all day long 🎊 -Ashifa
Asma was very helpful and patience
Asma was very helpful and patience, answered all my questions.
16 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Good service thank you kerel
16 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
That's impressive, Leonidas. We're glad Kerel made your experience exceptional. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
The service dilivery is second to none. They explain well.
The service dilivery is second to none. Thank you kerel
15 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Ivan, it's wonderful to hear that Kerel offered support that was exceptionally delivered. We truly appreciate you taking a moment to share your feedback with us. 😊 -Prabhjeet
Thank you to kerel
Thank you to kerel, he really want above and beyond I recommend him to anyone. He makes three stand out
7 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We're so glad Kerel could make your experience smooth and enjoyable. -Ayesha
Highly recommended Kerel…he is very…
Highly recommended Kerel…he is very friendly approachable and I have no doubt that he is an asset to the company.
I will and would highly recommend.
He is fantastic.
Thank you ,
Sharon (customer)
7 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Sharon, that’s incredible to hear! 🎉 A big thank you to Kerel for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha
Asma Clapham Junction
Asma Clapham Junction, helped me to move from EE to Three for my mobile and renewed my home broadband. Very helpful.
2 January 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Alexander, we’re so happy to know you received the best help from us! Thank you for the lovely 5 ⭐ review. Hope you have a great day! ☺️ -Ayesha
Excellent service Yahya and the team…
Excellent service Yahya and the team had been extremely helpful today.
31 December 2025
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thank you, Annie 🎉 Huge shoutout to Yahya and the team for delivering such great care. Wishing you a sparkling New Year 🎊 -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.