Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
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Grace provided exceptional customer service. She was patient, kind, and went above and beyond to help us verify and install the eSIM, even in another language. Truly professional and incredibly helpfu... See more
Company replied
OMG. Assam at Covent Garden was AMAZING. So kind, knowledgeable and efficient. Patient with questions, and had us up and running with our e-SIMs in no time at all. Gave us lots of options with pl... See more
Company replied
Had quite a complicated issue with details not matching on my account and no one could fix it online. Went into the Covent Garden Store and Grace fixed everything even though there wasn't any obvious... See more
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Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
65 reviews
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Asem was incredibly helpful and…
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff higher - all brilliant! Customer service of the highest level.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey, Ellie! We’re incredibly proud to hear about your exceptional visit to our Covent Garden branch. It’s fantastic that Asem provided such knowledgeable, warm, and dedicated guidance through your upgrade process. 🥰 -Three Social Media Team
Amazing service from Yasmin at 3 in…
Amazing service from Yasmin at 3 in Covent Garden, she is an absolute Star!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Myriam,
Your kind words about Yasmin are greatly appreciated. We’re proud to have her on our team, and it’s wonderful to know she made your time in Covent Garden exceptional.
– Three Social Media Team
Yas is just the very best
Yas is just the very best! So helpful, professional and lovely. I highly recommend this shop.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there,
Thank you so much for your lovely feedback. We’re thrilled to hear Yas made such a positive impact during your visit. Your recommendation means a great deal to us.
– Three Social Media Team
Yaz is awesome!!
14 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Your shout‑out is WOW 🎯 Ral. We’re overjoyed Yaz’s standout support earned such high praise 🌟
- Three Social Media Team
your Assistant Managers Yasmin…
One of your Assistant Managers Yasmin was excellent in setting my new Phone
6 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
What a sweet 5 star rating, Simon! We’re so happy to know Assistant Manager Yasmin made everything right for you. Thank you! ☺️-Three Social Media Team
Grace provided exceptional customer…
Grace provided exceptional customer service. She was patient, kind, and went above and beyond to help us verify and install the eSIM, even in another language. Truly professional and incredibly helpful. Thank you, Grace!
6 July 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, thank you for sharing your experience. We’re delighted to hear that Grace offered such thoughtful and professional support, especially with the eSIM setup in another language.
– Three Social Media Team
Extremely helpful!!!
12 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Edward! Thank you so much for ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day 🙂 -Kashish
Reply from Three UK - 3Store Covent Garden
Hi Florencio. Thank you for sharing your feedback. We are pleased to hear that you had a wonderful experience with us. -Shivam
Great Customer Service
Great service, very friendly and welcoming staff. Thank you Grace & Esta.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello Cece! Thank you for sharing your feedback. It is wonderful to hear that Grace and Esta provided such an exceptional experience, looking after you with a warm reception and fantastic care. -Kishan
Helped me with data pack for sim card
Helped me with data pack for sim card. Rodel is very nice guy I was glad to receive help from
8 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Maksym, we are thrilled to hear that Rodel took such great care of you. Providing a very friendly experience and helping you get the perfect data pack sorted for your SIM card is exactly what we aim for. -Shivam
Fantastic help from Zyad and Jo at Long…
Fantastic help from Zyad and Jo at Long Acre 3 shop. Excellent customer service and fabulous personal connection
23 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thanks a ton! 🎉 We’re so glad everything went perfectly with Zyad and Jo, and see you soon! 🥰 -Kashish
Very good and helpful staff
Very good and helpful staff
Rodel and Esta were both very helpful and friendly in helping me choose the right customer.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s brilliant, Abdul! 🎉 We love hearing that Rodel and Esta made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Reply from Three UK - 3Store Covent Garden
Victoria, thank you for such an amazing review. Our team’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Rodel was amazing
Rodel was amazing! He helped me navigate my SIM card that I bought in Bristol which required a slot. My iPhone is American and only takes E-Sim. The staff were super hospitable and knowledgeable. Thanks so much!
13 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, great to know Rodel provided such attentive support and helped make everything work seamlessly with your new setup. -Kishan
Reply from Three UK - 3Store Covent Garden
Thank you, Mesfin, for your 5 star review. We're delighted that you had a wonderful experience 😊 -Maryalex
Very helpful
Very helpful, lots of information recieved and helpful with the different options available
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for sharing your feedback, Caitlyn! We’re glad to hear you received clear guidance and felt well supported while exploring the options available to you. -Afaq
Easy setup a new account after moving…
Easy setup a new account after moving into the country. Asem was a great help.
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
You’ve totally made our day with those ⭐⭐⭐⭐⭐ vibes, Harrison! We’re happy to know Asem was on point, thanks for sharing this with us!🔥 -Kashish
Jo and Zayd were brilliant in store
Jo and Zayd were brilliant in store! Really helpful, patient and accommodating!
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Callum, it’s fantastic to hear your visit was such a smooth and enjoyable one. Jo and Zayd’s patience and supportive approach clearly made a real difference during your time in store. -Manavata
very helpful service and advice
very helpful service and advice. kind staff. Thank you Rodel.
10 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s what great service looks like! Huge shout‑out to Rodel for making your visit special, and we’re even happier knowing it meant so much to you, Joan. -Ashifa
Excellent service really helpful and…
Excellent service really helpful and took the time to listen and assist
4 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That's wonderful to hear, Katie 🎯 We're glad the support felt attentive and that everything was handled with care. Wishing you a bright day ahead 💙 -Arvind
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