Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team. Grace provided excellent customer service. Grace was focussed on re... See more
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The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped... See more
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I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... See more
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Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
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Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
77 reviews
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Great Customer Service
Great service, very friendly and welcoming staff. Thank you Grace & Esta.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello Cece! Thank you for sharing your feedback. It is wonderful to hear that Grace and Esta provided such an exceptional experience, looking after you with a warm reception and fantastic care. -Kishan
Helped me with data pack for sim card
Helped me with data pack for sim card. Rodel is very nice guy I was glad to receive help from
8 June 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Maksym, we are thrilled to hear that Rodel took such great care of you. Providing a very friendly experience and helping you get the perfect data pack sorted for your SIM card is exactly what we aim for. -Shivam
Fantastic help from Zyad and Jo at Long…
Fantastic help from Zyad and Jo at Long Acre 3 shop. Excellent customer service and fabulous personal connection
23 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thanks a ton! 🎉 We’re so glad everything went perfectly with Zyad and Jo, and see you soon! 🥰 -Kashish
Very good and helpful staff
Very good and helpful staff
Rodel and Esta were both very helpful and friendly in helping me choose the right customer.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s brilliant, Abdul! 🎉 We love hearing that Rodel and Esta made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Reply from Three UK - 3Store Covent Garden
Victoria, thank you for such an amazing review. Our team’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Rodel was amazing
Rodel was amazing! He helped me navigate my SIM card that I bought in Bristol which required a slot. My iPhone is American and only takes E-Sim. The staff were super hospitable and knowledgeable. Thanks so much!
13 May 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, great to know Rodel provided such attentive support and helped make everything work seamlessly with your new setup. -Kishan
Reply from Three UK - 3Store Covent Garden
Thank you, Mesfin, for your 5 star review. We're delighted that you had a wonderful experience 😊 -Maryalex
Very helpful
Very helpful, lots of information recieved and helpful with the different options available
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for sharing your feedback, Caitlyn! We’re glad to hear you received clear guidance and felt well supported while exploring the options available to you. -Afaq
Easy setup a new account after moving…
Easy setup a new account after moving into the country. Asem was a great help.
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
You’ve totally made our day with those ⭐⭐⭐⭐⭐ vibes, Harrison! We’re happy to know Asem was on point, thanks for sharing this with us!🔥 -Kashish
Jo and Zayd were brilliant in store
Jo and Zayd were brilliant in store! Really helpful, patient and accommodating!
11 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Callum, it’s fantastic to hear your visit was such a smooth and enjoyable one. Jo and Zayd’s patience and supportive approach clearly made a real difference during your time in store. -Manavata
very helpful service and advice
very helpful service and advice. kind staff. Thank you Rodel.
10 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s what great service looks like! Huge shout‑out to Rodel for making your visit special, and we’re even happier knowing it meant so much to you, Joan. -Ashifa
Excellent service really helpful and…
Excellent service really helpful and took the time to listen and assist
4 April 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That's wonderful to hear, Katie 🎯 We're glad the support felt attentive and that everything was handled with care. Wishing you a bright day ahead 💙 -Arvind
Reply from Three UK - 3Store Covent Garden
Hi Daniela, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Zaid. -Prabhjeet
Zayd was fantastic
Zayd was fantastic - very knowledgeable, clear and helpful
28 March 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Amazing, Georgia! We’re glad to hear that Zayd provided such a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Cancelling contracts when leaving country
The store was very helpful in helping me cancel contracts as I was leaving country.
28 March 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello, Aung! We’re glad to hear our team supported you with clarity and care during an important transition. It’s rewarding to know we could make the process smooth as you prepare for your move abroad. 😇 -Prabhjeet
Reply from Three UK - 3Store Covent Garden
Hi Elizabeth, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Reply from Three UK - 3Store Covent Garden
Thanks a ton, Iona! 🎉 We’re so glad everything went perfectly, and we can’t wait to welcome you back again! 🥰 -Kashish
Reply from Three UK - 3Store Covent Garden
Your message brings real shine to the moment. Knowing Zayd’s support left such a strong impression truly means a lot. -Manavata
Zayd was amazing and very helpful
Zayd was amazing and very helpful
28 February 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, every cherished memory is shaped by people like Zayd, whose dedication truly stands out. Enjoy the rest of your day! -Ashifa
Tuhin was extremely helpful setting up…
Tuhin was extremely helpful setting up a broadband.
25 February 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi David, it’s great to know Tuhin’s guidance made the setup feel effortless. We hope you have a wonderful day 😊 -Suhaas
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