Brilliant service from the team at the Crawley branch. We have been experiencing ongoing issues resolving our phone and broadband contracts. Each time we contacted customer services by phone, we sp... See more
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I had a problem with accessing both my mobile and broadband accounts and was unable to sort it out online. I decided to go in to the Crawley branch where I had the good fortune to be served by Lucy. I... See more
Company replied
I went into Three in Crawley, the customer service from both ladies in store was great. I was interested in the mifi. From purchase to setting up direct debit was very quick. Much less hassle than oth... See more
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Went into the Crawley store and spoke with Ana She was very helpful when giving information about upcoming upgrade and potential business line with tablet
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Company details
About Three UK - 3Store Crawley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
1 County Mall, RH10 1FF, Crawley, South, United Kingdom
- 01293524187
4.8
Excellent
73 reviews
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Brilliant service from Crawley team
Brilliant service from the team at the Crawley branch.
We have been experiencing ongoing issues resolving our phone and broadband contracts. Each time we contacted customer services by phone, we spent a significant amount of time trying to get through and explain the situation, but unfortunately the issues remained unresolved.
We eventually visited the Crawley branch, where everything was resolved in under 10 minutes. The difference in service was excellent.
Many thanks to Mark and Ana for their efficiency and support in quickly sorting everything out.Ana and Mark are both credit to your company.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Stephen! 😊 Our team sounds like they made everything simple for your parents and helped them get a great deal. Their clear support shines through your words, and it’s lovely to hear how smooth purchasing a phone felt. Thanks for sharing such a warm moment with us. — Three Social Media Team
I had a problem with accessing both my…
I had a problem with accessing both my mobile and broadband accounts and was unable to sort it out online. I decided to go in to the Crawley branch where I had the good fortune to be served by Lucy. I explained my problem and Lucy got straight on with sorting it out. Lucy was very patient, understanding, very helpful and polite. The problem was solved and corrected very quickly thanks to Lucy.
29 July 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hey, Chris. We're glad that Lucy at our Crawley branch could get your mobile and broadband accounts fully sorted out. Stepping in to quickly fix a frustrating online account issue with patience and kindness is exactly what excellent service is all about. Thank you for sharing your experience. 🥰 Three Social Media Team
Upgrade options
Went into the Crawley store and spoke with Ana
She was very helpful when giving information about upcoming upgrade and potential business line with tablet
13 July 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Yilmaz. It is fantastic to hear that Ana provided such helpful guidance during your visit to our Crawley branch. We appreciate you sharing your experience about exploring your business and upgrade options.— Three Social Media Team
Thanks Becks
Thanks Becks
I moved from another network with my phone and home broadband
2 July 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks a ton, Arun! Beck’s support and that perfect deal are exactly what we’re all about. We hope to see you again soon.
— Three Social Media Team
Reply from Three UK - 3Store Crawley
Hey Beryl, we’re really glad to hear Becks made your experience a positive one. Thank you for the feedback. 😊
-Three Social Media Team.
Very happy with the service from Becks…
Very happy with the service from Becks and saved me money!
1 July 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for sharing, 🎉 Pauline! Becks clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Luke and becks were really helpful :)
Luke and becks were really helpful in setting up my phone for me!
1 July 2026
Unprompted review
Reply from Three UK - 3Store Crawley
We appreciate your feedback, Peter. Great to hear Luke and Becks supported you with your device setup and delivered outstanding help.
– Three Social Media Team
I came to the store and was served by…
I came to the store and was served by Ana and Marcia. I needed a sim and they made the experience so easy . I strongly recommend this store
26 June 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Ricardo, Thank you so much for leaving us such a great review. It is wonderful to hear that Ana and Marcia made getting your new SIM so quick and easy.— Three Social Media Team
Fabulous help fromvelina in crawley…
Fabulous help fromvelina in crawley store
16 June 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Jacky, we are delighted to hear about your wonderful visit to our Crawley branch. It is great to know that Velina provided such fabulous support for you. -Shivam
Went in to get some Pay As You Go SIM…
Went in to get some Pay As You Go SIM cards for my kids. Anna was fantastic. Made it a quick and easy process. No problem.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Grant. Thank you for sharing your experience. We are glad to hear that Anna looked after you so well, making the process of getting Pay As You Go SIM cards for your kids quick, easy, and completely straightforward. -Shivam
Ana was extremely helpful
Ana was extremely helpful, quick and efficient this really helped me as I desperately needed a new broadband package, she was really kind and listened to me and provided me with all the help
29 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Tony, thank you for this brilliant feedback. Ana will be so pleased to know her kindness and efficiency helped you get the broadband package you urgently needed 😀⭐ -Ayesha
Got a new phone and home broadband
Got a new phone and home broadband. Very happy, Becks served me
26 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Hollie, we’re thrilled Becks delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Great service from Marcia and Lucy!
26 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi there, thank you for sharing your wonderful feedback. We’re thrilled to hear that Marcia and Lucy made your experience such a positive one.- VodafoneThree Social Media Team
Perfect Three
To get Internet in your new house is more simple then I imagined.
Less then 10minutes.
Staff was amazing, explained everything to understand.
🤝
No words!
21 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Marian, pleased to hear getting internet in your new house was simple and quick, and that the staff were amazing and explained everything clearly. -Kishan
My tariff has been sorted for me.
My tariff has been sorted for me.
Thanks to Becks
20 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Such uplifting feedback 🌟 Ana, We’re happy Becks ensured everything around your tariff was brought into place smoothly. We hope you have a fantastic day 😊 -Arvind
Becks from Crawley branch
Went to the Crawley branch and Becks was there to help me straight away. She was so helpful and knowledgeable, and made my experience really easy and comfortable. Thank you Becks!
5 May 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Maia, lovely to hear Becks was on hand at our Crawley branch and made your visit feel welcoming and straightforward. -Shivam
Crawley team is amazing,every time I…
Crawley team is amazing,every time I come always been great service.
17 April 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Amazing, Simone! We’re delighted to hear that the Crawley team has consistently provided you with great service whenever you visit. Thank you for sharing your feedback! 🥰 -Prabhjeet
Fast efficient service .
Fast efficient service .
Great advice from Marcia
13 April 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for this fantastic review, Mr. Atkin! 🎉 We’re thrilled to hear that Marcia provided excellent support. -Neha
Helpful and knowledgeable staff
The staff in the Crawley branch are (and always have been) very helpful, knowledgeable and personable. I've been coming to this store for many years.
11 April 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hey Paul , we're so grateful for your loyalty over the years. Expert help and friendly vibes are exactly what we aim for 🙌✨ We’re so glad Crawley team could deliver that for you, thanks for sharing this 💯🚀 -Kashish
Reply from Three UK - 3Store Crawley
Thanks for sharing this, Adam. We’re delighted the team created such a positive atmosphere during your visit. -Shivam
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