I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saqib was such an amazing help was very informative and got what I needed very quickly amazing staff and friendly!
Company replied
Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
Company replied
I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... See more
Company replied
Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
4.9
Excellent
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Selvendran, it’s great to hear that Punit made the process quick and easy for you. Thanks for the awesome 5⭐ review! -Neha
Nazif was good help today and had good…
Nazif was good help today and had good customer service.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
You’ve totally made our day with those ⭐⭐⭐⭐⭐ vibes, Feyisara! We’re happy to know Nazif was on point, thanks for sharing this with us!🔥 -Kashish
Nana is a great worker he is so kind…
Nana is a great worker he is so kind and very skill full
3 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Jega, Nana truly rocked it! We’re overjoyed that the fabulous support made your visit unforgettable and earned a brilliant 5 ⭐ -Ashifa
Nazif was great help today very pleasant
Nazif was great help today very pleasant
2 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Rozadin! Nazif truly rocked it. We’re overjoyed that the fabulous support made your visit unforgettable and earned a brilliant 5 ⭐ -Ashifa
Sangita was a lovely lady she offered…
Sangita was a lovely lady she offered us very good deal for our sim contract. Very good service.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Abdo, thank you for taking the time to share your experience. It’s wonderful to hear that you secured a deal that met your expectations, and great to know that Sangita made such a positive difference throughout the process 🎉 -Neha
The customer service provided by Rodica…
The customer service provided by Rodica was fantastic, listen quite well to the customer needs and provided necessary information on how to get my old number back from another network. Happy with the service.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Rayon, thanks for taking the time to share this.
We’re delighted to hear Rodica took the time to understand your needs and guided you clearly through the process. It’s great to know you felt well supported throughout. -Shivam
Kinga has been very helpful
Kinga has been very helpful. She explained everything clearly and helped with closing 2 redundant accounts. I am very satisfied with the service I received
1 May 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
It warms our hearts to know your visit was wonderful, Robert! Kinga’s attentive care ensured everything was perfect. Wishing you a day as lovely as the joy your feedback brought us! -Ashifa
Sangita changed my contract to best…
Sangita changed my contract to best price very happyy
25 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Jailie, thanks for taking a moment to leave this feedback. Fantastic to know Sangita supported you so well and ensured you got the most value. -Manavata
Nazif was good help today
25 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hello Debbie! We're thrilled to hear you had a great experience with Nazif. Thank you for the review! -Afaq
It was a great experience I liked it…
It was a great experience from Rodica, I liked it very much she was very calm , talked through the process step by step and was very successful
24 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Daniel, thanks for taking the time to leave a review. It’s great to hear you had such a positive experience and felt guided through everything clearly. We’re really pleased Rodica’s calm and thorough approach made the process smooth and successful for you. -Shivam
I have a very good customer service…
I have a very good customer service from Jenny, thank you.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Wow, thank you, Jayinthan, for the incredible feedback! We’re over the moon that Jenny could make everything feel effortless for you. 🌟 -Veronica
Kinga
Kinga
She is very professional and patience. I am really really satisfied with her service. She is very lovely and takes her time to explain things to you very well. I will recommend her thousand times to people.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Nana! Big shoutout to Kinga for turning customer service into a full on joyful experience! 🎉 This is exactly what we want our customers to feel, valued and happy! 😃 -Kashish
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Michael! 🌷We’re thrilled to know Rodica made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
sangita helps me a lot to do things
sangita helps me a lot to do things . she is so helpful and kind hearted ! she ve good communication skills also .
22 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Glad to hear this 💫 Rahul, it’s wonderful to know Sangita offered such kind support and smooth guidance. We are dedicated to ensuring your next experience with us is a spot-on 5 ⭐ standout ❤️ -Arvind
We are very happy with the service from…
We are very happy with the service from sangita we came there to contract a sim so she gave us the best deal so we are very happy
22 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thank you, Aavash! We’re thrilled Sangita’s attentive support and clear guidance helped you choose the right plan. Your satisfaction with the service means so much to us. -Suhaas
sangita gave me a best deal as i needed…
sangita gave me a best deal as i needed very happy with service. she explained everything about contracts and very calm.
22 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Pramit! What a sweet 5 star rating! Sangita is truly exceptional. Thank you for sharing this! 😊 -Kashish
Thanks Farhan!
We went to Three today to get broadband for our new house. Farhan helped us today, explained everything and found us a good broadband deal - he also got mine and my son’s contract price down! Thank you Farhan!
22 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Jade, thanks for sharing this with us. We’re really pleased to hear that Farhan took the time to explain everything and find you a great broadband deal. -Shivam
Jenny and cabrice they wer lovely…
Jenny and cabrice they wer lovely people 5***
22 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That's fantastic, Lizzy. We're glad to hear that Jenny and Cabrice provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Punit -Amazing customer service
Punit -Amazing customer service, friendly. I got the phone I wanted. Left very happy with my new phone!
21 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Yay, Angie 🎉 Your kind words and 5⭐ truly mean a lot to us. We’re pleased to hear Punit provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊. -Neha
Rodica and caprice are great as usual
Rodica and caprice are great as usual, im a regular and its the best
21 April 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Norbet, thank you for the lovely feedback! We’re so pleased to hear Rodica and Caprice continue to deliver great service. It’s always a pleasure welcoming you back 😊 -Samad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.