Andy was very knowledgeable and helpful in selecting a new phone and tablet for my son and advising on my own data plan which is due to renew soon.
Company replied
Location
Switch locationUnit 10, Antonine Shopping Centre, Tryst Road, G67 1JW Cumbernauld, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service at 3 in cumbernauld. Darren totally helped us in a very satisfying way with our phones and Internet. Will be back when needed. Thanks Darren
Company replied
Wasn't intending to update my phone, given the costs etc. After a couple of minutes discussing various phone options (bells and whistles) with the Customer Avisor Darren, recognised there was no p... See more
Company replied
The customer service staff was good and friendly, straight to the point giving me the best deals and experience of three planet. Well explained to my understanding. Thanks Andy.
Company replied
Company details
About Three UK - 3Store Cumbernauld
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 10, Antonine Shopping Centre, Tryst Road, G67 1JW, Cumbernauld, North, United Kingdom
- 01236725822
4.9
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Cumbernauld
We really appreciate your kind words, Teegan! 🌟 Great to hear you had such a great experience with us. Have an awesome day! -Veronica
Great customer service .friendly staff…
Great customer service .friendly staff and talked me thru my querie and advised me
16 January 2026
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Wow, we absolutely love hearing this, Carole! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day. -Afaq
Easy process no hassle and clearly…
Easy process no hassle and clearly explained. Friendly staff.
13 January 2026
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Hi there! We’re delighted to hear that our team made your day 🎉 Thank you so much for your amazing review! -Neha
Excellent service
Darren was excellent and patient with my 90 year old father and sorted all the problems he had had
30 December 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Hey there, your feedback truly made our day 🌟 We’re thrilled that Darren was able to provide such a caring experience for your father. Wishing you a fantastic New Year 🎉 -Arvind
Kevin was very good I came in not…
Kevin was very good I came in not knowing how much data I had left on my phone, he sat me down and explained everything for me in an easy to understand way.
19 December 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Woohoo! 🎉 Amazing, Anne! It’s great to know that Kevin was super helpful to you. Thank you so much for trusting and choosing us. We’re always happy to help. -Afaq
Kim made the full experience fantastic
Kim made the full experience fantastic, highly recommend great experience
14 December 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
This is what we want to hear, Keri. Glad to hear that Kim was able to make this such a great experience for you 🥰 -Jade
Sarah was very helpful and friendly
9 December 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Great service from Kim and the team
Great service from Kim and the team. Brought my elderly neighbour in for a new handset and they did everything to get her up and running with a replacement. They transferred all content and showed her how to use the key features.
7 December 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Reply from Three UK - 3Store Cumbernauld
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from Kevin very…
Excellent service from Kevin very helpful
22 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Hi.
Thanks! Your review is really appreciated. -Pete
Absolutely brilliant service 👍🏼
22 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
very helpful and great information with…
very helpful and great information with my query will be back
19 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Brilliant, Michele, thank you for the 5 stars :) -Scott
Sarah
Sarah, was very helpful with information and the renewal of existing contracts. Very friendly and knowledgeable. Thanks
18 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
That's wonderful to hear, Brian :) Thank you for a great review -Scott
Reply from Three UK - 3Store Cumbernauld
Hey.
Thanks! Your review is really appreciated. -Pete
The staff were very helpful and…
The staff were very helpful and knowledgeable, Kevin and Aiden help me through setting up my phone
14 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Thanks for this amazing 5⭐ review, Anne. We really do appreciate you taking the time to send this over! Great work Kevin and Aiden 🎉 -Jade
Reply from Three UK - 3Store Cumbernauld
Thanks for your feedback, Judy, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Kevin was really helpful and informative
Kevin was really helpful and informative
12 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Thanks for this fantastic 5⭐ review, Amie. We appreciate you taking the time to send this over! Well done Kevin 🎉 -Jade
Sarah was very friendly and…
Sarah was very friendly and knowledgeable. Thanks!
10 November 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
We're glad that Sarah could you the help you needed, Neil. Thank you for sharing :) -Scott
Reply from Three UK - 3Store Cumbernauld
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Kevin had setup my phone for me as I…
Kevin had setup my phone for me as I wouldn't have been able to do it myself.
All the guys have been super friendly and helpful.
17 October 2025
Unprompted review
Reply from Three UK - 3Store Cumbernauld
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.