Connor has helped us more than once with the problems we have been experiencing with our phone. He is very professional and explains everything to us perfectly
Company replied
Location
Switch location9 South Walk, Cwmbran Shopping Centre, NP44 1PU Cwmbran, South, GB
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See what reviewers are saying
Keira Very good customer service always looks after us sadly she gotta wait longer than me for her new phone enjoy your 21st birthday girl
Company replied
Upgraded to a new mobile phone through the store in Cwmbran. Had an issue with it that I have never seen and couldn't get any support from Three customer services or internet searches. Step forward C... See more
Company replied
Keira and Emma were incredibly helpful to me upgrading to an 18 pro. 10/10 customer service from them both, great job.
Company replied
Company details
About Three UK - 3Store Cwmbran SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
9 South Walk, Cwmbran Shopping Centre, NP44 1PU, Cwmbran, South, United Kingdom
- 01633867206
4.9
Excellent
92 reviews
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Brad was really helpful
Brad was really helpful, listened to my issue and went all out to sort for me.
Really impressed with his friendly, understanding, no nonsense approach to rectifying everything for me!
Thanks Brad - 5 star service 🙏
13 June 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Your words are a real highlight ✨ Leanne. Brad delivered such attentive and determined support, listening closely and going the extra mile to set everything right, leaving a strong impression 💫 -Arvind
Keira was extremely helpful today
Keira was extremely helpful today. She made everything really easy for us and was very personable and knowledgeable. Would really recommend.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Ella, thank you for sharing your feedback, we are glad that Keira looked after you so well by sharing her expertise and making your entire experience completely smooth and straightforward! Your appreciation means a lot to us. -Shivam
Very friendly and helpful lots of…
Very friendly and helpful lots of freebies too
25 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hello Shellie, thank you for taking a moment to share your experience with us. It’s wonderful to hear that our team made your time with us memorable and that you left feeling valued. -Maryalex
Connar was very helpful and explained…
Connar was very helpful and explained everything too me so that I understood clearly , very professional
24 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi there, thanks for your feedback. It’s great to hear Connor was helpful, took the time to explain everything clearly, and supported you in a professional way. -Kishan
Great experience - recommend
The guys in the store were so friendly, helpful & knowledgeable.
Would definitely recommend
22 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you, Cazziej. Great to hear the team made your visit easy and welcoming, and we’re grateful for your recommendation. -Suhaas
Great service by Connor and happy with…
Great service by Connor and happy with everything that was applied
16 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you for your feedback, Karl. We’re pleased to hear Connor provided effective support and ensured everything was handled smoothly. It’s great to know you had a positive experience. -Samad
Connor was very proffesional gave me…
Connor was very proffesional gave me great advice and made sure I had the deal that met my needs.
Thank Connor
16 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
That's impressive, Lorraine. We're glad that Connor was able to help you get the best deals. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Served by Keira today amazing customer…
Served by Keira today amazing customer service provided went through all options and picked out the right contract
Very polite definitely 5 stars
15 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Welcome, Ethan! It’s so exciting to see the trust you’ve placed in us. Keira did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 -Kashish
Excellent Service
I went in store with after a few issues with my new contract. I spoke with Imraan and he was absolutely amazing at explaining everything for me and has gone above and beyond to resolve the problem. Highly recommend Cwmbran store!!
15 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey, Emma! We're delighted to hear that Imraan went above and beyond to explain everything clearly and resolve your contract issues. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
The young girl Keira helped me…
The young girl Keira helped me massively, she was very patient and explained to me what was happening. She also transferred my phone over. Top service
14 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Gareth. It’s great to hear that Keira took the time to guide you through your questions and made sure everything was addressed clearly. Thank you for sharing your experience. ☺️ -Prabhjeet
Good job done
Conner was professional knowledgeable and friendly . The service was quick and easy.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Rebecca, we're glad Conner made everything feel smooth and straightforward while supporting you with care. It’s great to hear you had such a positive experience. -Suhaas
Very helpful:- explaining how long I…
Very helpful:- explaining how long I had on my SIM tariff and handset and when I could upgrade, and I would get the old handset paid up, so with my new upgrade I'm well happy 😁.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for sharing your experience, Mark. It’s great to hear the team gave you clear guidance on your plan and upgrade options, and that you’re pleased with your new choice. -Manavata
Immran was more than helpful I'm very…
Immran was more than helpful I'm very pleased with the service I recieved thankyou so much
2 May 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey Jane, that's brilliant! We're super happy to hear that Immran gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Cwmbran SC
That’s brilliant, Matt! We’re happy to hear you received such wonderful support. Thank you for this feedback! 🌟 -Veronica
Very helpful and a nice approachable person
The representative Connar was very helpful in sorting out a new broadband for me.
25 April 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Christine, we love hearing this. Connar will be really pleased to know he helped you get set up with your new broadband smoothly 😊 -Ayesha
The customer service was excellent from…
The customer service was excellent from brad in the Cwmbran store the experience was excellent overall
23 April 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
That's wonderful to hear, Rhys! A big shoutout to Brad at our Cwmbran branch for providing such amazing support. Thank you for sharing your lovely feedback! 🌟 -Veronica
Reply from Three UK - 3Store Cwmbran SC
Thanks, Lily! We’re thrilled Connor made your search so easy, and we hope you’re enjoying everything about your new mobile. -Suhaas
Connar was very helpful & knowledgeable…
Connar was very helpful & knowledgeable in helping me upgrade my phone. Very happy with the overall experience.
14 April 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi George. It is great to hear that Connar provided such expert guidance for your new device. We are delighted that you had a wonderful time with us -Kishan
Imraan was very helpful it was a…
Imraan was very helpful it was a pleasure to meet him and him serve me thanks.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Your kind words are the ultimate boost 💫🙌 Imraan couldn’t ask for better motivation, thanks for trusting us, Leeann! -Kashish
Emma was very helpful and informed
Emma was very helpful and informed, Explained everything clearly and certainly knows her stuff. Excellent service .
4 April 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey Phil. We're thrilled Emma made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
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