Connor has helped us more than once with the problems we have been experiencing with our phone. He is very professional and explains everything to us perfectly
Company replied
Location
Switch location9 South Walk, Cwmbran Shopping Centre, NP44 1PU Cwmbran, South, GB
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See what reviewers are saying
Keira Very good customer service always looks after us sadly she gotta wait longer than me for her new phone enjoy your 21st birthday girl
Company replied
Upgraded to a new mobile phone through the store in Cwmbran. Had an issue with it that I have never seen and couldn't get any support from Three customer services or internet searches. Step forward C... See more
Company replied
Keira and Emma were incredibly helpful to me upgrading to an 18 pro. 10/10 customer service from them both, great job.
Company replied
Company details
About Three UK - 3Store Cwmbran SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
9 South Walk, Cwmbran Shopping Centre, NP44 1PU, Cwmbran, South, United Kingdom
- 01633867206
4.9
Excellent
92 reviews
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Great customer service…
Went to the Cwmbran store looking for advice and spoke to Connar. He took the time to explain my options and went through in detail the costl Then assisted by Keira, my new phone was set up leaving me just a few things to do when I got home. Both were very friendly and professional and gave excellent customer service.
27 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Clear guidance, friendly support, and a smooth setup, that’s the kind of experience we love to deliver. Connar and Keira made it happen beautifully. Thank you for celebrating great service with us. It was an absolute joy serving you at our Cwmbran store. -Ashifa
It was great experience with customer…
It was great experience with customer advisor I really appreciate Emma 😇 she is very sweet as well as very good advisor.
26 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you for your kind words, Mani. We’re delighted Emma was able to give you such a great experience with her sweet and professional support. -Shivam
I came into store with a service issue…
I came into store with a service issue and was served by the lovely team, Jodie and Brad specifically stood out. I didn’t need to buy anything, but have been having trouble with my phone. Both Jodie and Brad dealt with my issue and were incredibly helpful and a breath of fresh air. Really appreciate the help team! Glad I chose 3.
14 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Corey, thank you for sharing this with us! It’s fantastic to hear that Jodie and Brad made such a positive impression and were able to get everything sorted for you. -Afaq
Just easy to deal with and very…
Just easy to deal with and very knowledgable
13 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Stephen, thank you so much for the 5 ⭐ review! We're always happy to help. -Suhaas
Was helped today by "Connor"
Was helped today by "Connor"
Smashing guy. Helpful polite and professional. A real credit to 3.
If only everything was this easy
11 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks a ton for the review, Steve 🎉 We’re delighted that Connor made the entire process feel so effortless for you. Wishing you great things ahead 💙 -Arvind
So helpfu if there was ten stars she…
So helpfu if there was ten stars she would be ten.
8 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Oh wow, Mrs Emanuel! That’s what we call fantastic service and support. Enjoy the rest of your day! ☺️ -Neha
Kiera was fab
Kiera was fab, helped us find the best contract to suit my needs. She even swapped my phone days over. Above and beyond from her
4 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
We appreciate your feedback, Tony 🌟 It’s wonderful to hear that Kiera’s clear explanations and helpful approach made you happy with your contract. -Neha
Keira and james were ap helpful would…
Keira and james were ap helpful would highly recommend the two of them
3 March 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Sandra, thank you for sharing your experience. We’re glad Keira and James were able to assist, and we hope you have a great day. -Suhaas
Offered a much better deal than our…
Offered a much better deal than our current one with other provider and. Emma and Keira were fantastic!
28 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Delighted to hear you’ve received an offer that truly raises the bar. It’s wonderful that Emma and Keira made the whole experience smooth and impressive 🙌 -Manavata
Excellent service and easy to switch
Excellent service and easy to switch. Thank you.
28 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi, Christopher! We love hearing how easy the switch was for you, that’s exactly the kind of experience we aim to deliver. -Prabhjeet
Wonderful service!
Really friendly and helpful staff. In particular Kiera who guided me through the whole process. Absolutely stellar service.
26 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi Svetla, thank you for taking the time to leave such a wonderful review! We’re so glad Kiera and our team could make your experience smooth and enjoyable 🎉 -Neha
Reply from Three UK - 3Store Cwmbran SC
Hi Mark, that’s exactly what we love to hear from our customers, thank you so much! 😊 -Ayesha
Polite
Polite, Clear, professional expert in 3 today Cwmbran, very quick service, patient and friendly as I had a toddler with me.
24 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
We’re delighted to know our team left such a lasting impression. Feedback like yours, Matthew, always brings a smile to our faces. Serving you at our Cwmbran store was an absolute joy! -Ashifa
James at Three in Cwmbran top man
After my contract had ended I wished to continue my Three contract and take advantage of an offer I had received by txt but was unable to access it online. James at Three in Cwmbran was able to access my account and apply an upgrade offer that I couldn’t find online. Top man.
18 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hello Sam, thank you for your kind words! We’re thrilled to hear that James at our Cwmbran store helped you secure the perfect upgrade. Have a lovely day! 😊 -Suhaas
Connor at the Cwmbrân shop was very…
Connor at the Cwmbrân shop was very informative and helpful. Great service as always from this outlet of 3.
14 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Boom 💥 Reviews like yours truly make our day. We're thrilled to hear that Connor at our Cwmbrân branch offered such attentive and efficient support. Here's to more great experiences ahead, Chris 💙 -Arvind
Keira talked us through all the options…
Keira talked us through all the options of upgrading or extra storage etc. Kiera was knowledgeable polite and very helpful 10 out of 10
12 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thank you for your wonderful feedback! We’re delighted to hear that Keira guided you clearly through all the options and provided such helpful support. ☺️ -Prabhjeet
Highly recommend
James was our customer advisor. He was very knowledgeable and very helpful. From start to finish.
My partner is moving over to 3 and james made it seamless, nothing was too much trouble whilst chatting away and made my partner and I feel very welcome to the store.
Would highly recommend James, especially if buying a Samsung. He seems to know the brand to an expert level.
Thank you James.
7 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Big shout out to James, JT! He is truly a star. 🌟 It’s exciting to see how effortless and enjoyable he made the whole experience. His friendly approach with you and your partner, along with his expert Samsung knowledge, really stood out and made everything feel easy and welcoming. The store vibe sounds like a 100/10, love it! 🙌 -Kashish
Excellent service indeed by Keira and…
Excellent service indeed by Keira and all the staff in the store very helpful and friendly indeed and I would highly recommend this store to anyone I know.
Regards Alfie
5 February 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
This is fantastic to hear, Alfie! 🎉 We’re delighted that Keira and the whole team made such a great impression. Thanks for recommending us! 🙌 -Veronica
Keira was incredibly helpful sorted out…
Keira was incredibly helpful sorted out my broadband and SIM would re come d
19 January 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
That's fantastic, David. We're glad to hear that Keira provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Keira was fantastic with information…
Keira was fantastic with information provided, knew exactly what I was looking for, and I left the shop with the phone and tablet I wanted
17 January 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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