The customer service was amazig by both nayeem and oumar Not only sortrd me out with the best trade in offer ona upgrade but also helped me transfer ans set uo new device and watch.
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Hello, I am one happy customer and wanted to say I always have an amazing service and happy welcoming from 3 shop based in Dalston E8 I personally never had disappointed service and always kind. Cust... See more
Company replied
It was good customer service from Nayeem who served me and help me getting better price on my sim contract and also helped me setting up my three app. I highly recommend Dalston three branch, staff i... See more
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There is a very annoying and outdated error in 3 pay as you go data packs where if you use your data before the expiration date and cancel your auto renewal then you cannot buy any additional data for... See more
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Company details
About Three UK - 3Store Dalston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2A Kingsland Shopping Centre, E8 2JP, Dalston, London, United Kingdom
- 02072758764
4.9
Excellent
121 reviews
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I went in today about a billing issue…
I went in today about a billing issue and was seen by gloria, she explained to me how the billing cycle works and helped me solve my issue, she was also very patient during the process and also helped me set up the three app so i could monitor my bill every month
12 June 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you Alfred, we’re really glad to hear how well Gloria supported you. It’s great to know she took the time to walk you through your billing query, helped you understand your cycle clearly, and even got the Three app set up so you can keep an eye on things each month. That level of patience and care is exactly what we aim to deliver. -Prabhjeet
Reply from Three UK - 3Store Dalston
Hey Ahmed, great to hear Nayeem made a positive impression and ensured your experience went smoothly. -Suhaas
I was served by Uju
I was served by Uju, who was so lovely, attentive and informative. She was very patient between my dad’s questions and my questions, and overall made my experience lovely. PAY HER MORE!
30 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hey Fridaosa, that’s fantastic 🎉 We're delighted Uju provided such prompt care and stellar insights to handle all your queries seamlessly and look after both you and your dad. Wishing you both an amazing day 🌼 -Arvind
Uju helped me get a new sim and helped…
Uju helped me get a new sim and helped set it up. She was super helpful and great customer service
29 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
That's brilliant, Leon 🎉 We're delighted that Uju provided such prompt expertise and stellar guidance to get your new SIM set up perfectly 💫 -Arvind
Amz was such a dear she gave me Great…
Amz was such a dear she gave me Great advice on getting a new phone and I explained how I'm elderly and I struggle so she even set up up for me. What a lovely young lady
26 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
That’s amazing, Eileen! Amz will be so happy to hear your ⭐⭐⭐⭐⭐ feedback 💗. We’re glad she gave you great advice and even set everything up for you with such care. Thank you for recommending our Braehead team! -Ayesha
Saroush was vey helpful
Saroush was vey helpful. He helped me set up my new device after I took a new contract in store. He was a lovely individual and made transferring from on device to another easy.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi Gulay, thank you for sharing your experience! We're thrilled to hear that Saroush made setting up your new device and transferring your data so easy. Enjoy your new contract and device! 😇 -Prabhjeet
Reply from Three UK - 3Store Dalston
Hi Emmanuel, it’s wonderful to hear Nayeem made everything go smoothly for you. We appreciate you taking the time to share this. -Suhaas
Gloria in Dalston Three provided…
Gloria in Dalston Three provided exceptional service today sorting a new air contract for me and transferring me from EE over to Three. I can’t recommend her highly enough.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi there, thank you so much for the wonderful 5⭐ review. It’s great to hear that Gloria at our Dalston branch offered such dedicated support, guiding you through your new plan and ensuring a smooth move to our network. Your recommendation means a lot to us. -Maryalex
I visited Three Dalston store and very…
I visited Three Dalston store and very happy with their service. Nayeem was very helpful and gave a good upgrade deal. And help me with settings up a phone as well.
Excellent service from Nayeem
14 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Welcome, Hamed! It’s so exciting to see the trust you’ve placed in us. Nayeem did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 -Kashish
Amz helped me to sort my roaming out…
Amz helped me to sort my roaming out and she was very patient with me thank you
14 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Lovely feedback, Patricia 🌟 Great to know Amz took the time to help and made everything clear for you. We really appreciate you letting us know! -Samad
Reply from Three UK - 3Store Dalston
That’s wonderful to hear, Mary! Rana loved helping you and we’re so happy you had a great experience. Thanks for taking the time to share the joy! ⭐ -Ayesha
Thank you Jonathan
Thank you Jonathan
You are so helpful. Will recommend you
8 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thanks for sharing this, Biz—great to hear Jonathan was able to support you so well, and we really appreciate the recommendation. -Shivam
I am very very pleased with Amz she was…
I am very very pleased with Amz she was kind patient and understanding. Thank you three for having a such an amazing advisor .
2 May 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi Ela, thanks so much for the lovely feedback! We’re thrilled to hear that Amz took such great care of you and made sure you felt well supported throughout. -Shivam
Amz helped me to get a new contract…
Amz helped me to get a new contract nice and easy so I can use my phone she is lovely thank you
29 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you for taking the time to share this lovely review, Nassor. We're delighted to hear that Amz provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
Service was fantastic and i was served…
Service was fantastic and i was served be Nayeem.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi there, thanks for this fantastic 5⭐ review, Alex, we really love hearing feedback like this. A huge shoutout to Nayeem for being so helpful! -Ayesha
Excellent service from Nayeem
Excellent service from Nayeem. I bought new phone and very happy.
27 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you, Chika. It’s wonderful to hear Nayeem provided excellent service and helped you choose a phone you’re happy with. 😃 -Ayesha
I met Oumar a few years ago when he…
I met Oumar a few years ago when he used to work for Vodafone in Liverpool Street store even back then he always goes above and beyond and even helps with queries outside of his job role hence why i have moved from Vodafone to Three based solely on his amamzing customer service. His work ethics ans professionalism has not changed at all, real asset to the organisation.
28 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Boom 💥 Thomas, your message made a real impact ✨ We’re thrilled that Oumar’s consistent care and sharp expertise encouraged your move and continue to leave such a strong impression. It’s clear his approach builds lasting confidence. Here’s to many more great moments ahead 🌈 -Arvind
Good service my phone was playing up
Good service my phone was playing up, nayeem and Jonatahn helped me delete all the fake apps
23 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you, Cabdi. We’re so pleased to hear that Nayeem and Jonathan were able to sort things out quickly and give you peace of mind. We hope you have a wonderful day! 😊 -Prabhjeet
I cane into the store this morning
I cane into the store this morning, and the agent Anisa was so helpful.
She explained in details, and choose a good deal for me, which am very happy with.
23 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi Folasade. It is great that you came to see us at the store this morning. Anisa was happy to guide you through everything and make sure you had all the facts. We are so pleased that you found a plan you really like. -Kishan
My English is not very strong
My English is not very strong, but this lady Anisa patiently and kindly helped me, and my problem was resolved. She is very polite and possesses all the qualities of a true professional advisor.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi there, thank you for sharing your experience. It’s really good to hear Anisa supported you with patience and professionalism and that everything was sorted for you. -Kishan
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