Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
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Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
Great customer service from Fyza. Very patient and helpful.
Company replied
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
290 reviews
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Anna was very helpful
18 April 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there! Nothing delights us more than knowing you’re happy! May your day be as amazing as you are! -Ashifa
Elena was amazingly helpful x
18 April 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Holly, it’s fantastic to know your experience left you smiling! We truly appreciate your kind words about Elena’s efficiency. It was our pleasure to serve you! -Ashifa
very nice and clear with everything
very nice and clear with everything, we have been with this company for 10 years and we always come back. We were served by Anna today in the derby branch and she was as nice and helpful as ever.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Tajinder, it’s great to hear how clear and welcoming the experience was, and that you continue to choose us after so many years. We’re glad Anna at our Derby branch was once again able to provide helpful and friendly support. -Shivam
Reply from Three UK - 3Store Derby
Hi Kate, we’re thrilled to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
Reply from Three UK - 3Store Derby
Five stars, Leon pushed it all the way to ten! That’s the kind of standout moment we love to see, Syed. -Ashifa
Fyeza was Very insightful and helpful
Fyeza was Very insightful and helpful
7 April 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Abdulsamad, we love it! Fyeza will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Had problems with customer service great customer service on…
Had problems with customer service on the phone. Came to the Derby store, they were fantastic sorted everything with no problems. Leon was very knowledgeable and helpful.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for sharing this lovely comment, Wendy! We're thrilled to hear that Leon gave you such great support and made sure everything was handled so smoothly. -Afaq
Varun is great
Varun is great, he’s explained well everything that I need to know about my new plan. 🙌🏻
23 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Aleta, it’s fantastic to hear that Varun made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Fyza
Fyza, Lyndon and shaheen sorted me a great deal for becoming a new customer saved me money .
15 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Umair, we are so glad Fyza, Lyndon, and Shaheen helped you find those savings. Thank you for choosing us. -Suhaas
Reply from Three UK - 3Store Derby
Thank you for sharing your experience. We’re pleased to hear that Fyza provided such kind and attentive support. 😊 -Veronica
Mitch helped with something multiple…
Mitch helped with something multiple stores and customer service refused to do. He is a credit to the company
13 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Angela, thanks for posting. Great to hear Mitch stepped in and got this sorted for you. We appreciate the recognition. -Kishan
Reply from Three UK - 3Store Derby
Hey Harry, it’s fantastic to hear how Fyza made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Reply from Three UK - 3Store Derby
Thanks for taking the time to leave a 5⭐ review. We’re delighted to hear that you had such a great experience. -Neha
Reply from Three UK - 3Store Derby
Thanks so much, Paul! 🎉 We’re delighted that our team was able to help you exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Reply from Three UK - 3Store Derby
Aw 🎉 We love hearing this, Sean. We’re thrilled that Fyza was able to give you great support 😊 Thank you for your lovely review. ✨ -Neha
Friendly skilled service
Friendly skilled service. Felt he knew what he was talking about and was able to make an old lady understand! Good sense of humour!
6 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Yay, Janis! We absolutely love hearing this 🎉 We're thrilled to know our colleague offered such attentive and efficient support, making your visit feel light‑hearted and positive. Wishing you great things ahead 💙 -Arvind
Reply from Three UK - 3Store Derby
Lovely feedback, Neil! We’re delighted that your experience brought joy to your day. Have a fantastic one ahead! 🌸 -Ayesha
Varun very informative very quick and…
Varun very informative very quick and easy going many thanks
3 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Shaun, thanks for taking the time to share! ⭐ Great to hear that Varun gave you such a positive experience. -Veronica
Varun was great and made the process…
Varun was great and made the process easy
3 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Pawel, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
First Class Experience
My experience was very good. Fyza looked after us and was very helpful and thorough. She explained everything in a simple way, easy to understand. 10/10
3 March 2026
Unprompted review
Reply from Three UK - 3Store Derby
What a sweet 5⭐ rating, Claudette! We’re heartened to know this has been your experience with Fyza. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
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