Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
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Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
Great customer service from Fyza. Very patient and helpful.
Company replied
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
290 reviews
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Fyza was very helpful and thorough
Fyza was very helpful and thorough. Would highly recommend.
7 February 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello Samantha, we’re overjoyed to know Fyza provided such attentive service. We appreciate your recommendation and kind words. -Suhaas
Shaheen was great
Shaheen was great and immediately solved my issue.
2 February 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for this lovely review, Maria! It’s fantastic to know that Shaheen was able to assist you and that you walked away happy with your issue solved. 😊 -Ayesha
Amazing service
From the moment I walked in it all felt right. Anna was amazing and got me the best possible deal available. Even the members of staff who were not primary involved in my renewal and purchases were fantastic, friendly and made me laugh.
Would highly recommend visiting the shop.
Thank you Anna
2 February 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Kevin, we’re pleased you had a positive visit. It’s good to know Anna found a suitable option for your latest purchase and that everyone made you feel welcome throughout. We hope you enjoy your new items. -Kishan
Reply from Three UK - 3Store Derby
Hello there! We’re thrilled to hear you had a great experience with us. Thank you so much for your review! -Neha
Fyza very helpfull so greattfull for…
Fyza very helpfull so greattfull for her understanding and sweet
1 February 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Derby
Hi Bishal, we’re thrilled Fyza delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Just wanted to say thank you to Fyza…
Just wanted to say thank you to Fyza and the store manager for helping me out with getting a new phone today.
I’ve been stung and ripped off by this sort of thing in the past so I needed a lot clarifying. But today they helped make everything crystal clear and explained everything in detail with no strange hidden fees or anything.
Thanks for the peace of mind for such a big purchase.
29 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Nicc, it is wonderful to hear about your time with Fyza and the manager. We are glad they provided the guidance you needed. Congratulations on your new phone! We appreciate you choosing us. -Kishan
Varun and leon were very helpful and…
Varun and leon were very helpful and informative.
27 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s fantastic, Calum! We’re so glad Varun and Leon were able to provide the support you needed. Thank you so much for the review! -Neha
Three mobile customer service is…
Three mobile customer service is excellent! Fyza in Three Derbion Mall is well knowledgeable and accommodating!
27 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Wow Jc 🎉 It’s wonderful to hear that Fyza offered such patient and caring support during your visit to our Derbion branch. Thank you for sharing your experience with us 💛 -Arvind
Good all round experience
Good all round experience. Fyza did everything we asked. 5 stars from me. This was in the Derby store.
25 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Lovely, Nei! Fyza is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Fyza was really helpful to us 😀
25 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Wendy, for such an uplifting review! We’re so happy that Fyza was able to help you with kindness and care. Here’s to great things ahead! 😃 -Ayesha
Excellent service
Excellent service by the store manager who has helped me many times before. Good work.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for your feedback, David! It’s great to hear that our store manager has given you strong support, as always. We appreciate you taking the time to let us know about it. 😊 -Kashish
Receptive
Receptive, professional, polite and took time to explain properly the services available.
20 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Okoh, thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Reply from Three UK - 3Store Derby
Hey Kawan! 🚀 So good to know! Hats off to Varun for making it remarkable. Thank you for your kind words. -Ashifa
A fantastic experience
Anna (from Derby) proved extremely helpful in the service and the mannerism it was provided. She communicated all information in a manner that was succinct and understandable to me and my family.
The experience definitely deserves a 5 star rating.
Thank you Anna (from Derby)
17 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Anna supported you and your family with such clarity and care at our Derby store. ✨😊 -Veronica
Reply from Three UK - 3Store Derby
Hey Joseph, you’ve just made our day! 🎉 We’re glad to hear your experience with Leon was remarkable. Wishing you a great day. -Manavata
Reply from Three UK - 3Store Derby
Raman, you’ve painted our day with 5 golden ⭐! We’re truly grateful for your brilliant feedback and delighted that Shaheen and Maureen made your experience shine ✨ -Ashifa
Fyza gave us excellent customer…
Fyza gave us excellent customer service, very friendly service. Would recommend
16 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Great to hear, Mollie! 🎊 We’re thrilled that Fyza provided such an exceptional experience. Wishing you a wonderful day ahead. -Manavata
Varun was great
Varun was great. He got to the bottom of the problem and sorted it out for us
15 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Joanna, We're glad that Varun gave you all the help and support throughout. Thank you for this amazing 5 ⭐ review. -Prabhjeet
The best 3 store in entire Derby !
The best 3 store in entire Derby !
15 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi, Mateusz. We're so happy to know that you had a great experience with us. Thanks for this amazing 5 ⭐ review. -Prabhjeet
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