Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
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Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
Great customer service from Fyza. Very patient and helpful.
Company replied
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
290 reviews
Asks customers to review
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Very good customer service very polite
7 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Hamza, that’s truly delightful! Thank you for the luminous 5 ⭐ feedback. Wishing you a wonderful day ahead 🌟 -Ashifa
Reply from Three UK - 3Store Derby
Hey Muhammad, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Derby
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
No internet connection
A serious problem developed with my phone, rendering it unable to connect to the internet. Lyndon set about finding the problem and resolving it. He went the extra mile to do this, which I am eternally grateful for.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fyza was great today sorted us out nice…
Fyza was great today sorted us out nice and quick for contract.
3 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Thanks! Your review is really appreciated. -Pete
In person va online every time
3 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Mitch is doing amazing job...He helped…
Mitch is doing amazing job...He helped us today with great service to renew our Sim contract and gave us valuable advice
3 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Good manner
Good manner, welcomed, excellent service. Understood step by step
2 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Always a pleasure to deal with three.
Mitch was fantastic an absolute pleasure to deal with and this was one of my favourite customer service experiences, I've dealt with many phone companies over the years and three are my favourite by a mile.
2 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Thanks! Your review is really appreciated. -Pete
Big thanks to Faiza for excellent…
Big thanks to Faiza for excellent customer service.
2 January 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there! 🎉 It’s wonderful to see this shout-out for Faiza. We’re glad to know that the support provided made such a positive impression! -Kishan
Fyza was very nice had good…
Fyza was very nice had good interactions as we got our sim replacement done , gave us a good deal.really enjoyed the service
31 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hey Tinashe! 💫 That’s amazing to hear! Big kudos to Fyza for making your experience truly special. Thank you for the radiant 5 ⭐! -Ashifa
Very helpful and polite young lady…
Very helpful and polite young lady named Fyza . Gave a clear and insightful idea of ll our options 😀
31 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Darren, thank you for your glowing 5 ⭐ review 🌟 We’re thrilled that Fyza provided such great support. Wishing you a joyful New Year 🎊 -Arvind
Fyza was very helpful and gave me a…
Fyza was very helpful and gave me a great price for broadband impressed
30 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi Ali, thank you so much for sharing your experience! Fyza is truly exceptional, your input is invaluable to us. We look forward to serving you again! ☺️ -Kashish
Great friendly service
Great friendly service. Made changing phone contracts easy
30 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
That’s awesome! It’s wonderful to know your visit was pleasant and supported with care during your phone upgrade. Hope you have a great day ahead! -Manavata
Amazing team
Amazing team, very friendly and helpful especially leon
29 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Thanks a ton for the 5 ⭐ review. We’re proud that our team delivered such clear, outstanding support. Providing excellence in every experience is always our goal. Have an amazing day! -Afaq
Fyza amazing customer service
Fyza amazing customer service, switched from O2 and was given best deal!
28 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Very good advice and service
28 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Really nice member of staff that helped…
Really nice member of staff that helped me.
28 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi.
Thanks! Your review is really appreciated. -Pete
Wery good personal thanks🤞
26 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Customer service
Customer service , Fyza was so helpful and Shaheen , very nice and friendly and tell you about all the options available.
24 December 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hello Shahd! That’s awesome! A big shoutout to Fyza and Shaheen for making your visit special. Thank you so much for the 5 ⭐ review! Hope you have a wonderful day! ☺️ -Kashish
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