Excellent service Replaced my old iPhone SE with a new iPhone 17 E which I bought outright at a competitive price in their Farnborough store I was dealt with quickly by a very polite and helpful y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
James from the Farnborough store was amazing, great customer service, friendly, went through everything step by step, found the best deal and phone for myself and daughter. Went over and above to make... See more
Company replied
Having had numerous calls from Three regarding my upcoming end of contract I chose to go to the Farnborough store to sort this out. James was extremely helpful and sorted a new contract and phone for... See more
Company replied
Both James and Fran were so helpful in sorting out my new phone and contract. My new device is absolutely perfect for all my work needs on the go and I have everything I need at my fingertips! Well d... See more
Company replied
Company details
About Three UK - 3Store Farnborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 39 Princes Mead, GU14 6YA, Farnborough, South, United Kingdom
- 01252522995
4.9
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Fran was excellent. She helped me upgrade my phone and found the best deal for me. She even changed my account name from my Dad’s to mine which has always been a bit of a struggle.
Thank you Fran :)
1 August 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Rachel, it’s great to know Fran made your upgrade easy and assisted with updating your account information. Thank you for sharing your experience. - Three Social Media Team
James and Fran - super stars!
Both James and Fran were so helpful in sorting out my new phone and contract. My new device is absolutely perfect for all my work needs on the go and I have everything I need at my fingertips!
Well done and huge thank you to both! *****
29 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Thank you for sharing this amazing 5⭐ review, Connie! We’re delighted James and Fran supported you so well and ensured your new phone and contract fit your needs perfectly.
— Three Social Media Team
James from the Farnborough store was…
James from the Farnborough store was amazing, great customer service, friendly, went through everything step by step, found the best deal and phone for myself and daughter. Went over and above to make us feel comfortable. Would definitely recommend this gentleman
27 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Andrea, thank you for sharing this fantastic 5⭐ review. We’re delighted to hear James at our Farnborough store provided such attentive service and guided you through everything with care. We appreciate you taking the time to share your experience.
Three Social Media Team
Amazing customer service with a smile…
Amazing customer service with a smile very helpful james the store manager made coming into three a pleasure
27 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Nicholas, we’re delighted to hear James made your visit enjoyable and created such a welcoming experience. Thank you for the 5 ⭐ review – Three Social Media Team
Excellent service
Excellent service
Replaced my old iPhone SE with a new iPhone 17 E which I bought outright at a competitive price in their Farnborough store
I was dealt with quickly by a very polite and helpful young man who helped me transfer everything across to the new phone
The whole process was very simple and without the usual stress involved in such matters. The new phone is now working very well indeed with very little fine-tuning left for me to do myself.
A very good experience indeed
26 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Paul 😊
Thank you for choosing our Farnborough store for your upgrade! We love hearing that the whole process was simple, quick, and highly successful for you.
—Three Social Media Team
Excellent service
Having had numerous calls from Three regarding my upcoming end of contract I chose to go to the Farnborough store to sort this out. James was extremely helpful and sorted a new contract and phone for me with no fuss. I would recommend the in store experience every time.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hey there, we’re so glad to hear that James was supportive and made everything easy for you. Thank you for the fantastic 5⭐ review! – Three Social Media Team
Great service
James was great and explained everything clearly! My problem was easily solved. Thanks so much!
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi there. We are delighted that James could help resolve everything so clearly and quickly for you. It is always our goal to make sure any issues are completely sorted out with zero fuss, and we appreciate you highlighting his support today. Thank you for sharing your experience.— Three Social Media Team
James in the Farnborough store was…
James in the Farnborough store was excellent, helpful and honest. The online and phone staff were polar opposites, but James was so good that I still want to leave a review.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
That’s wonderful to hear! A big shoutout to James at our Farnborough branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 – Three Social Media Team
Brazilian store
18 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Simple, easy, sorted, Jabar! 🎉✨ We’re hyped we could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Great Service
James was very helpful and knowledgeable. He sorted us a great deal for the family and has offered to assist us with transferring over from another provider.
12 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
What a sweet 5‑star rating, thank you for sharing it with us. It’s wonderful to hear James not only helped you get everything sorted but also found an amazing deal for your family. ⭐
— Three Social Media Team
Ahyan was helpful and knowledgeable.
12 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hey John, we’re glad to hear that Ahyan made your experience a positive one. Thank you for taking the time to share your feedback! 😊
-Three Social Media Team.
Fran was lovely and very professional
Fran was lovely and very professional. She knew her job role and gave good customer service.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Your kind words mean so much, Rosalind! 🌟💗 We’re happy that Fran’s professionalism and warm approach stood out during your visit. Thank you for sharing 😊
— Three Social Media Team
Very fast and concise
13 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Boom 💥 Connor 🚀 We’re thrilled that our team delivered such prompt, focused, and top‑tier service 🌟 -Arvind
Ahyan was very helpful and easy to talk…
Ahyan was very helpful and easy to talk to.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Justin, thank you for sharing your feedback, we are glad that Ayan looked after you so well and made your entire experience smooth and straightforward! -Shivam
Reply from Three UK - 3Store Farnborough
Hello Tamas, pleased to hear Fran delivered a smooth and positive experience. We appreciate you taking a moment to share your feedback. -Suhaas
Excellent service
Ahyan served us and we came for a new sim card. He not only helped us with that but reduced the amount i pay monthly on other contracts. Over all so helpful and really knowledgeable. We have always had excellent service at this Farnborough branch. Highly recommend it
31 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Ellie. Thank you so much for taking the time to share this, as it is fantastic to hear that Ahyan provided such brilliant, expert support to sort your setup and find better options for your monthly costs. We really appreciate your high recommendation of our Farnborough branch and look forward to looking after you again in the future. -Shivam
In and out in less than 15 minutes
In and out in less than 15 minutes with the new device. Quick, professional, everything early explained
29 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Thank you for your feedback, Liviu. We’re glad to hear you were able to get your new device so quickly and that everything was explained clearly. We appreciate you sharing your experience. -Ayesha
Ahyan at Farnborough
Ahyan at Farnborough store was very quick at setting up my new phone contract and even after me asking to explain things more then once he did so with kind patience.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Thank you for sharing your experience, Harriet. We’re delighted Ahyan at the Farnborough store was able to look after your new phone contract so well. -Neha
Ahyan was really helpful
Ahyan was really helpful, polite and looked for the best deals to save me money. Really impressed by the service today at Farnborough store.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
That’s brilliant, J Figg 😊 Wonderful to hear Ahyan focused on securing great value and made the whole experience feel worthwhile at the Farnborough store. Thanks for taking a moment to share this superb experience ❤️ -Arvind
Fran was exceptionally helpful
Fran was exceptionally helpful and gave me lots of information to consider and make an informed decision
14 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Daniel! We absolutely love hearing this. We’re really glad Fran has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.