Excellent service Replaced my old iPhone SE with a new iPhone 17 E which I bought outright at a competitive price in their Farnborough store I was dealt with quickly by a very polite and helpful y... See more
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James from the Farnborough store was amazing, great customer service, friendly, went through everything step by step, found the best deal and phone for myself and daughter. Went over and above to make... See more
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I saw Aman in store today. This man deserves a pay rise 👍 last night I realised I was not receiving calls. 2 hours I spent on chat to 4 different advisors from 3 mobile. One if them even gave me a l... See more
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As a long-standing customer, popped into store to assist a friend (Jeff), who has social/medical issues with a budget in mind. Cerys (sales assistant) offered a warm welcome then went onto patien... See more
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Company details
About Three UK - 3Store Farnborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 39 Princes Mead, GU14 6YA, Farnborough, South, United Kingdom
- 01252522995
4.9
Excellent
90 reviews
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Excellent service
Excellent service
Replaced my old iPhone SE with a new iPhone 17 E which I bought outright at a competitive price in their Farnborough store
I was dealt with quickly by a very polite and helpful young man who helped me transfer everything across to the new phone
The whole process was very simple and without the usual stress involved in such matters. The new phone is now working very well indeed with very little fine-tuning left for me to do myself.
A very good experience indeed
26 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Paul 😊
Thank you for choosing our Farnborough store for your upgrade! We love hearing that the whole process was simple, quick, and highly successful for you.
—Three Social Media Team
Excellent service
Having had numerous calls from Three regarding my upcoming end of contract I chose to go to the Farnborough store to sort this out. James was extremely helpful and sorted a new contract and phone for me with no fuss. I would recommend the in store experience every time.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hey there, we’re so glad to hear that James was supportive and made everything easy for you. Thank you for the fantastic 5⭐ review! – Three Social Media Team
Great service
James was great and explained everything clearly! My problem was easily solved. Thanks so much!
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi there. We are delighted that James could help resolve everything so clearly and quickly for you. It is always our goal to make sure any issues are completely sorted out with zero fuss, and we appreciate you highlighting his support today. Thank you for sharing your experience.— Three Social Media Team
James in the Farnborough store was…
James in the Farnborough store was excellent, helpful and honest. The online and phone staff were polar opposites, but James was so good that I still want to leave a review.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
That’s wonderful to hear! A big shoutout to James at our Farnborough branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 – Three Social Media Team
Brazilian store
18 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Simple, easy, sorted, Jabar! 🎉✨ We’re hyped we could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Great Service
James was very helpful and knowledgeable. He sorted us a great deal for the family and has offered to assist us with transferring over from another provider.
12 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
What a sweet 5‑star rating, thank you for sharing it with us. It’s wonderful to hear James not only helped you get everything sorted but also found an amazing deal for your family. ⭐
— Three Social Media Team
Ahyan was helpful and knowledgeable.
12 July 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hey John, we’re glad to hear that Ahyan made your experience a positive one. Thank you for taking the time to share your feedback! 😊
-Three Social Media Team.
Fran was lovely and very professional
Fran was lovely and very professional. She knew her job role and gave good customer service.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Your kind words mean so much, Rosalind! 🌟💗 We’re happy that Fran’s professionalism and warm approach stood out during your visit. Thank you for sharing 😊
— Three Social Media Team
Very fast and concise
13 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Boom 💥 Connor 🚀 We’re thrilled that our team delivered such prompt, focused, and top‑tier service 🌟 -Arvind
Ahyan was very helpful and easy to talk…
Ahyan was very helpful and easy to talk to.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Justin, thank you for sharing your feedback, we are glad that Ayan looked after you so well and made your entire experience smooth and straightforward! -Shivam
Reply from Three UK - 3Store Farnborough
Hello Tamas, pleased to hear Fran delivered a smooth and positive experience. We appreciate you taking a moment to share your feedback. -Suhaas
Excellent service
Ahyan served us and we came for a new sim card. He not only helped us with that but reduced the amount i pay monthly on other contracts. Over all so helpful and really knowledgeable. We have always had excellent service at this Farnborough branch. Highly recommend it
31 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Ellie. Thank you so much for taking the time to share this, as it is fantastic to hear that Ahyan provided such brilliant, expert support to sort your setup and find better options for your monthly costs. We really appreciate your high recommendation of our Farnborough branch and look forward to looking after you again in the future. -Shivam
In and out in less than 15 minutes
In and out in less than 15 minutes with the new device. Quick, professional, everything early explained
29 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Thank you for your feedback, Liviu. We’re glad to hear you were able to get your new device so quickly and that everything was explained clearly. We appreciate you sharing your experience. -Ayesha
Ahyan at Farnborough
Ahyan at Farnborough store was very quick at setting up my new phone contract and even after me asking to explain things more then once he did so with kind patience.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Thank you for sharing your experience, Harriet. We’re delighted Ahyan at the Farnborough store was able to look after your new phone contract so well. -Neha
Ahyan was really helpful
Ahyan was really helpful, polite and looked for the best deals to save me money. Really impressed by the service today at Farnborough store.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
That’s brilliant, J Figg 😊 Wonderful to hear Ahyan focused on securing great value and made the whole experience feel worthwhile at the Farnborough store. Thanks for taking a moment to share this superb experience ❤️ -Arvind
Fran was exceptionally helpful
Fran was exceptionally helpful and gave me lots of information to consider and make an informed decision
14 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi Daniel! We absolutely love hearing this. We’re really glad Fran has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Great and quick
Quick, easy service from darshan very informative and good service and polite
11 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hey Lil, every cherished memory is shaped by people like Darshan, whose dedication truly stands out. Serving you was an absolute joy! -Ashifa
Excellent Service
As a long-standing customer, popped into store to assist a friend (Jeff), who has social/medical issues with a budget in mind.
Cerys (sales assistant) offered a warm welcome then went onto patiently go through the options for Jeff, spending time sourcing the right options, she could not have been more helpful, a credit to Three UK, there was also input from the store manager at that time (James) who equally was polite and courteous who clearly again wanted the best for Jeff himself.
The visit was productive and Jeff came away with excellent advice and a contract suited to his needs.
Cannot praise enough the performance of both staff members who offered exceptional customer service.
Regards.
Christiaan Phillips.
4 May 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Hi there, thanks so much for sharing this wonderful feedback. We’re really pleased to hear Cerys took the time to support Jeff with care and clarity, and it’s also great to know James was on hand to help make the visit such a positive one 😊 We can’t wait to welcome you back! -Neha
Dealing with three for 15 years
Dealing with three for 15 years - real problems in line but Fatnborough shop james and aman were brilliant today - thank you!
22 April 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Love hearing this ✨ Mr Thompson, it is wonderful to know James and Aman at our Farnborough store brought such steady, supportive care and made a real difference after your amazing loyalty. Wishing you plenty of smooth moments ahead ❤️ -Arvind
We were welcomed by James
We were welcomed by James, over a very sensitive situation, he was very welcoming, and professional, quick to help, and overall very good at his job. In the future we will definitely be going to James for guidance
21 April 2026
Unprompted review
Reply from Three UK - 3Store Farnborough
Tabitha, it’s great to hear how smoothly everything went. Knowing that James offered such steady support during a delicate moment and guided you with real professionalism truly stands out. It’s wonderful that his approach left you feeling confident enough to return to him in the future. -Manavata
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