Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
Company replied
Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
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Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
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Great service good and prompt service…
Great service good and prompt service by Terry
14 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Mario! We're so happy to hear you had such a fabulous experience with Terry. Thank you for your feedback. ✨ — Three Social Media Team
The level of support from Siayshs was…
The level of support from Siayshs was excellent.
I really enjoyed shopping with 3 today
12 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hello John, we're glad Siayshs made your experience enjoyable. Thank you for taking the time to share your feedback. - Three Social Media Team
Friendly efficient staff went beyond to…
Friendly efficient staff went beyond to get us the best deal 👍
10 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
We're so happy to hear our team went above and beyond to secure the best deal for you! It's wonderful to know you had such a positive experience.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Terry fixed my phone for me
Terry fixed my phone for me, thankyou so much
9 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Janice! Feedback like yours keeps us smiling. 😊 It is wonderful to know Terry provided such exceptional assistance with your device. – Three Social Media Team
Terry was great
Terry was great, he sorted my roaming for going away, and he gave me a fantastic deal on my unlimited sim package. Always go to him if I need anything. Top bloke
9 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Thomas, thank you for your review. It's wonderful to know Terry helped get everything ready for your trip and found an option that worked so well for you. We appreciate your feedback.
Three Social Media Team
Fahim from the metro centre branch was…
Fahim from the metro centre branch was so helpful today! Fantastic service! Thank you so much ☺️
6 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Nikita, we're thrilled to hear Fahim at our Metro Centre branch provided such a memorable experience. Thank you for sharing your comments and recognising his efforts. Have a wonderful day. 💜
Three Social Media Team
Jake was amazing he really helped me
Jake was amazing he really helped me. Very very good customer service .
3 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Heather, thanks for the amazing review. We are happy to hear that Jake provided reliable assistance throughout and created a seamless experience for you.
- Three Social Media Team
Very helpful staff
Very helpful staff. We were served straight away and offered great service.
2 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Francesca, we're glad to hear our team was able to assist you straight away and provide the support you needed. Thank you for the feedback. 😊💚
-Three Social Media Team.
Absolutely amazing service
Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into such a good experience. Thank you so much and I will be recommending you
1 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a lot, Mr Fagan! It’s so exciting to see the trust you’ve placed in us. Siaysha did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Contract Update
⭐⭐⭐⭐⭐
Absolutely fantastic customer service from Siaysha from start to finish. I’m currently upgrading my contract with Three, and the member of staff who helped me was brilliant throughout the whole process.
They genuinely went above and beyond to make sure everything was sorted, taking the time to explain things clearly and making the whole experience incredibly easy and stress-free. Nothing seemed like too much trouble, and I really felt like they cared about getting everything right for me rather than simply going through the motions.
It’s not often you receive this level of customer service these days, so I wanted to make sure it was recognised. A real credit to Three and a genuinely excellent customer experience.
Highly recommended — an easy five stars from me! ⭐⭐⭐⭐⭐
1 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Brain, we're glad to hear Siaysha made the upgrade process straightforward and took the time to ensure everything was handled with care and attention. It's great to know the support you received left such a positive impression and showed a real commitment to getting things right for you. Thank you for the feedback. 😊💚
-Three Social Media team.
Spoke with Siaysha who was super…
Spoke with Siaysha who was super helpful and excellent customer service. Thank you
1 September 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That's fantastic, Orla! We're thrilled to hear that Siaysha made your experience smooth and enjoyable. Thank you for the dazzling 5 ⭐ review. - Three Social Media Team
Terry was very helpful and made it very…
Terry was very helpful and made it very easy for me and got me a great deal. A very pleased customer.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Wow! 🎉 Amazing, Daniel! It’s great to know that Terry was super helpful to you. Thank you so much for sharing this, we’re always happy to help! 😄 - Three Social Media Team
Terry was absolutely fantastic
Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emma, thank you so much for sharing this; Terry always goes above and beyond to provide clear answers and brilliant support when you're picking up a new phone. — Three Social Media Team
Great customer experience
Jake was very helpful, did everything asked and more. Came out with a newer phone and paying less money. Great customer experience.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Michael, it’s brilliant to hear Jake helped you out and got you a newer phone while saving money. Thanks for sharing your experience with us.— Three Social Media Team
Emmanuael was really helpful and…
Emmanuael was really helpful and friendly would highly recommend him
22 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your kind words, Nikki! We’re thrilled to know Emmanuael made such a strong impression. 🌟 – Three Social Media Team
Guy serving us was very helpful and…
Guy serving us was very helpful and pleasant.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Keith, that’s brilliant! We’re thrilled to hear that one of our team members made your experience such a positive one. Thank you so much for the amazing 5⭐ review! – Three Social Media Team
Lovely and welcoming and offered…
Lovely and welcoming and offered excellent advice. Emmanuel really listened to what I needed.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Kay, thank you for this thoughtful review. It’s good to know the support was tailored to what you were looking for and that Emmanuel’s attentive approach stood out. — Three Social Media Team
Emmanuel was great sorted my new phone…
Emmanuel was great sorted my new phone in minutes. Cheery and very helpful
20 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Steve, thanks for the glowing 5⭐ love. We’re glad to know that Emmanuel delivered exceptional assistance and helped you get everything sorted with your new device in no time.
— Three Social Media Team
Emmanuel was extremely helpful with my…
Emmanuel was extremely helpful with my potential scam I was concerned about. He also sorted me out with a new cheaper broadband package.
Very pleasant cheerful man
17 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi John, thank you for sharing your experience. We’re really glad Emmanuel was able to reassure you about the potential scam and help you move to a more affordable broadband package. Your kind words about his cheerful approach mean a lot.
– Three Social Media Team
Jake’s was extremely helpful in helping…
Jake’s was extremely helpful in helping me upgrade my phone. He made the process really straight forward and easy thank you!
16 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emily, thank you for your wonderful 5⭐ feedback. We’re thrilled to hear that Jake provided exceptional support and made your device upgrade smooth and effortless.
– Three Social Media Team
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