Went to 3 up the fort, Barry helped us a lot and made the experience so smooth as I was opening a new contract he explained everything perfectly and ordered the new phone for me. Would highly recommen... See more
Company replied
Location
Switch locationUnit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, G34 9DY Glasgow, North, GB
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See what reviewers are saying
Barry has helped me several times with issues with my phone, always been helpful and polite. Gave me the contact details and helped support my complaint with customer services. Eventually got everythi... See more
Company replied
Erin at Three branch glasgow Fort was a really helpful and very on point with the necessary information in order for my upgrade. Not only did Erin arrange a new phone she also sorted my other sim ca... See more
Company replied
Today both myself and my partner were served by Kaylyn in the Glasgow Fort branch. All questions were asked and answered professionally. Highly recommend further customers approach this store colleagu... See more
Company replied
Company details
About Three UK - 3Store Glasgow (Fort)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, G34 9DY, Glasgow, North, United Kingdom
- 01417716648
4.9
Excellent
176 reviews
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Kendall was knowledgeable about…
Kendall was knowledgeable about services and products.
9 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for this amazing 5⭐ review, Glenn. Well done Kendall 🎉 -Jade
Great service from start to finish from…
Great service from start to finish from Kendall, very polite and professional. Thank you for all your help.
9 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for this amazing 5⭐ review, Susan. Well done Kendall 🎉 -Jade
Girl was great help her name was…
Girl was great help her name was kendall would shop here again
8 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for your feedback, Aimee, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Kaylyn has been a great help today and…
Kaylyn has been a great help today and gave brilliant service.
8 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for this amazing 5⭐ review, Kimberley. Well done Kaylyn 🎉 -Jade
Great service from kaylyn today thank…
Great service from kaylyn today thank you x
7 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Hi Colin, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Very good service
Very good service, helpful and explained in detail the process and contract.
4 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
That's great news. We're glad to hear that. Thanks for the review. -Pete
I had a great experience at this shop
I had a great experience at this shop. Everyone was really friendly especially David who was extremely helpful and very patient in answering all my questions. Would definitely
recommend!
1 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Hey there.
We're glad to hear your store experience with David was great, and that he was helpful and able to answer any questions you had. It's always good to get feedback letting us know our teams are doing good things! Thanks for taking the time to leave this feedback. -Pete
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for the great feedback Anthony! We appreciate you taking the time to write a review. -Jonathan
Reply from Three UK - 3Store Glasgow (Fort)
Hi Craig, we appreciate your feedback and are grateful for you to get in touch with us about this, thanks again and we hope you have a good weekend :) -John
Reply from Three UK - 3Store Glasgow (Fort)
Good afternoon Brenda. Thanks for taking the time to leave a lovely review today. We're glad to hear you had a great experience with us! -Danni
David was fantastic
David was fantastic. Very knowledgeable and patient.
3 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Glad to hear David provided such a great experience, Frazer. Thanks for taking the time to leave such a positive review 🥳 The team in store will love to see this lovely comment! -Danni
I visited the Three store at the Fort Glasgow
I visited the Three store in the fort Glasgow to renew my contracts
Kendall looked after me superbly and is very knowledgeable and confident
Everything was done and dusted in jig time
Well done Kendall 👍
2 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Aww that's amazing, Gracie. Thanks for your review -Maxine
Advised well
Advised well, friendly and got me the deal I needed without trying to upsell.
2 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Thanks for the 5⭐ review, Keith. We do love to hear this! -Jade
David gave excellent service!
1 October 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Awesome stuff, Jude -Maxine
Poor customer service
Ordered upgrade at Glasgow Fort store on Sunday. I explained my phone kept freezing and I needed new phone urgently for work. Assistant manager offered to have phone delivered to store on the Tuesday. I phoned on the Tuesday afternoon to confirm as I had received message from DPD saying they would deliver to my home address. I was at work. Very rude and unhelpful girl answered and me feel like I was being a nuisance. I asked her to check with assistant manager who advised the phone was getting delivered to store. This did not happen. It was delivered to my home address and I missed the delivery. I contacted the store and spoke to Craig. He was dismissive, unhelpful and rude. Basically he blamed DPD for the mistake and told me to sort myself. Not the least bit interested and no trace of an apology or any kind of customer service.
2 September 2025
Unprompted review
Reply from Three UK - 3Store Glasgow (Fort)
Hey Jackie.
We're incredibly sorry to hear of the poor experience you've had in one of our stores. This isn't what we like to hear.
If you'd like to discuss this further, then please do reach out to us directly: https://bit.ly/3q3xZ0c and we'll take the steps needed -Jade
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