Sam was absolutely amazing with helping me upgrade my phone and setting me up with my new phone number transferring to 3. A pleasure to be served by him.
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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See what reviewers are saying
Jasmine was so helpful in resolving an issue and then promptly went onto sorting out all the families phone contracts. She was really excellent.
Company replied
The customer service of three is very good and to the point. The staff is just there for whatever you ask and your query is they just assist you to the point. The service and everything was very good.... See more
Company replied
I had a lovely service with the assistant manager and Ebony- she’s so smiling and encouraging me to come back. I felt like my sister was talking to me 🙈. It was topnotch. Many thanks ☺️
Company replied
Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
191 reviews
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Recommend 3
Staff are exceptional go out of their way to help and make everything easy
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Mrs D Hicks, we are grateful for your recommendation and are happy to hear that our team looked after you and made everything simple and effortless. — Three Social Media Team
Sam was absolutely amazing with helping…
Sam was absolutely amazing with helping me upgrade my phone and setting me up with my new phone number transferring to 3. A pleasure to be served by him.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for this lovely 5⭐ review, Kieran. It’s great to know Sam provided such attentive support with your upgrade and number transfer. Your kind words mean a lot to us. 💙
— Three Social Media Team
Sam was perfect and extremely helpful
Sam was perfect and extremely helpful, thanks! Give him a promotion
3 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Katia, we’re really pleased to know Sam offered such clear and helpful guidance. Wonderful to hear the experience felt so positive.
— Three Social Media Team
Reply from Three UK - 3Store Hull (St Stephens)
Hi Elena, we are absolutely delighted by this feedback! Sam was brilliant at making sure everything went smoothly and providing you with top-tier care.— Three Social Media Team
I had a lovely service with the…
I had a lovely service with the assistant manager and Ebony- she’s so smiling and encouraging me to come back. I felt like my sister was talking to me 🙈. It was topnotch. Many thanks ☺️
2 July 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Cally. Thank you so much for highlighting your recent visit. It is wonderful to hear that Ebony and the assistant manager made you feel so welcome and comfortable during your time with us. We always aim to provide that warm, family-like care, and your kind words mean the world to our team. We look forward to seeing you back in store soon.— Three Social Media Team
Staff knowledge
Staff knowledge, explained everything throughly and got me the best deal for a trade in upgrade.
30 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Immie, that’s brilliant! Our staff really made your day and got you a great deal, and we couldn’t be happier. Thank you for this amazing 5⭐ review! — Three Social Media Team
Ebony and Sam were very friendly and…
Ebony and Sam were very friendly and very helpful. They helped us make the best choices and supported us well when we didn’t understand. :)
30 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
This is wonderful to hear, Amelia! It’s great to know Ebony and Sam guided you clearly and helped you choose what suited your needs perfectly. 😊 – Three Social Media Team
Jasmine was so helpful in resolving an…
Jasmine was so helpful in resolving an issue and then promptly went onto sorting out all the families phone contracts. She was really excellent.
29 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi there. We are pleased to hear that Jasmine provided such excellent care by resolving your initial query and efficiently organizing the plans for your entire household. — Three Social Media Team
Sam the Man @ 3
Sam the Man. Amazing service with a smiley face. Asset to the company. Keep up the good work Sam. All the best.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thanks for the 5⭐ review! We truly appreciate you sharing your experience. It's wonderful to hear Sam provided you with outstanding care. -Neha
Amazing service
The in store welcome was ummmh....TOP OF THE RANGE. Jasmine, the saleslady was so good at taking me through the sale process that she deserves a trophy...Can't say more...I was awe struck. Amazing service delivery
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi, Partson! We’re delighted to hear that the welcome you received in store truly stood out and that Jasmine guided you through everything with such confidence and care. -Prabhjeet
Very friendly and good by muj
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Margaret! It’s wonderful to hear that Muj was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ – Three Social Media Team
Incredibly knowledgeable
Incredibly knowledgeable, friendly and understanding customer needs. Smiled all the way through. Thank you !!!
18 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Boom 💥 Telisha, your kind praise for our team’s friendly approach and expert care truly brightens our day, and we highly value your excellent feedback 😊 -Arvind
The customer service of three is very…
The customer service of three is very good and to the point. The staff is just there for whatever you ask and your query is they just assist you to the point. The service and everything was very good. Today I and my friend met one of the customer advisor named jasmine, she assisted my friend in the most satisfactory way and provided all the necessary details and advised him.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
That’s brilliant 🌟 Rimsha, we are glad Jasmine and our team provided such prompt, spot-on assistance and shared all the necessary details to resolve everything in the most excellent manner 💛 -Arvind
Great staff great service very helpful
Great staff great service very helpful
16 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Love this energy 🎉 Matthew. We’re glad our team delivered such attentive and supportive care that left a strong positive impression ✨ -Arvind
New sim/broadband
Came in today due to dealing with broadband issues from another company and the bloke and lady that served me were absoloutly amazing I could not fault them at all, the service was quick and everything was set up within 10 minutes I could not reccomend the two people enough and I hope they have an amazing week.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Your shout‑out is WOW ✨ Zac. Great to know the team delivered decisive and attentive support, setting everything up with speed while stepping in confidently where you faced issues elsewhere, creating an experience others would be keen to choose 💫 -Arvind
Brilliant service
Walked in as two old people who shouldn’t be allowed mobiles lol
Walked out with new contracts and cheaper too
Everything explained clearly
Thank you
11 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing this lovely review. We’re so pleased to hear that your visit left you both feeling confident and well looked after. It’s wonderful that the team were able to guide you through everything clearly and help you secure new plans that offer even better value. 😇 -Prabhjeet
Fantastic service from Jasmine today
8 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Zohaib, really appreciate you sharing this! 😊 Great to hear Jasmine gave you such brilliant service. -Ayesha
I'm very satisfied with the service and excellent service received by the staff
I'm very satisfied with the service which received by the staff today.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wonderful to know 🌼 Waruna. We’re glad our team delivered such attentive and supportive care that left a positive experience 💫 -Arvind
Fantastic customer service from Mujahid…
Fantastic customer service from Mujahid in St Stephens. Thanks for the help!
7 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Oscar, it is fantastic to hear that Mujahid provided such great customer service and help during your visit to our St Stephens store. -Kishan
Very professional and helpful.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Woohoo 🎉 Andy, we’re thrilled that you received such spot-on and expert care 🌟 -Arvind
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