I'm with O2 and they couldn't help me with my phone and my friend whose with three took me to three high street Kensington to ask if they can help. Evangeline was able to sort out the issues with my p... See more
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Anna was great! She answered all of our questions and explained everything we were unsure about. She did her best to meet all of the requirements we needed and made the whole experience really easy. W... See more
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Daniel Amini is the most helpful professional I have ever encountered. I know I can be a difficult costumer but his knowledge and manner is exemplary. I thank him so very much for his help and cool... See more
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Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
154 reviews
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Top notch service
17 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That means the world to us, Gregorio :) We hope you're having an amazing day! -Scott
Dan was very inform
Dan was very inform. His comfortable approach to me and my elderly.mother was second to none , he understood all operational procedures his knowledge was vast and I was very very Impressed with level of service , thank you Dan at high St kensington
16 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Alz 😊 for sharing such thoughtful feedback. It’s great to hear that Dan’s caring approach and strong expertise supported both you and your mother at the High Street Kensington store. Wishing you both all the very best ahead 💙 -Arvind
It was a very pleasant visit today
It was a very pleasant visit today. Ai helped with my queries efficiently and I got a great sim contract. Thank you.
12 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you so much for sharing your experience, Yassen. I’m really glad to hear everything went smoothly and that you left with a plan that suits you perfectly. We appreciate you choosing us. -Manavata
I visited the store today as I needed…
I visited the store today as I needed help with my contract.Ana provide good customer service.
12 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Contract sorted and smiles all around! Ana truly nailed it, and we’re thrilled you had such a great experience. What a joy it was to serve you, Ivonete! -Ashifa
Ana and Luca were really understanding…
Ana and Luca were really understanding and helpful. I will recomend this branch.
12 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Wow, Rosalina! It feels incredible to know that Ana and Luca at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback 😊 -Neha
Helpful Staff
I came here in your shop to asked about my bills, and she’s so nice to assist me😘❤️
11 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Arcelie, thank you for sharing your experience. It’s wonderful to hear that our team made everything seamless and provided such attentive support. -Afaq
Reply from Three UK - 3Store Kensington
Thank you for taking the time to leave a ⭐ review, Mr. Nash. We're delighted to hear that you had an amazing experience. -Neha
I would like to say thank you to…
I would like to say thank you to Customer Advisor AI, for her professionalism and excellent customer service.
3 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for sharing this wonderful review, Oksana! We’re delighted that AI provided outstanding support and made your experience smooth. 🌟 -Veronica
I was very pleased with Ann's help
I was very pleased with Ann's help. She was terrific in explaining everything. Excellent service
.
3 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Catherine, for your kind words! We’re delighted to hear Ann gave you such clear guidance and made the whole experience seamless. 😇 -Prabhjeet
Reply from Three UK - 3Store Kensington
Hey Francesca, that’s incredible! We’re happy to know Mahfuz gave you such outstanding support. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent customer service from Luca…
Excellent customer service from Luca the store manager. Very experienced and reliable. I renewed my contract for another two years. I definitely recommend this branch.
2 March 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Marina, thank you for the review. We're overjoyed that Luca made your renewal experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Ai help me to sort my gmail access
Ai help me to sort my gmail acc.very happy and satisfied with her service.Thank you,Maria Alcabasa
25 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Maria, that's amazing! 🎉 We're so glad you had an exceptional service experience. Thanks for taking the time to leave this review. -Neha
Great service from the Kensington store
23 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Dan was great in store today
21 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That’s wonderful to hear, Lachie! Dan loved helping you and we’re so happy you had a great experience. Thanks for taking the time to share the joy! ⭐ -Ayesha
10/10 5 stars excellent service as…
10/10 5 stars excellent service as always from Daniel
16 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Aw! What a sweet 5 ⭐ rating! Daniel is truly exceptional, and hearing you rate us a perfect 10/10 really makes our day. ☺️ -Kashish
Daniel helped with my plan
Daniel helped with my plan, pairing and settings. Thank you
14 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Fatima, you’ve just made our day! 🎉 We’re glad to hear your experience with Daniel was excellent, and your feedback means a lot to us. -Neha
A.I was great when it came to helping…
A.I was great when it came to helping me with the new 5g broadband. It's much faster now compared to the old three broadband and is cheaper too! Everyone is happy.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you, Fredrick, for your wonderful feedback. We’re so pleased to hear that your new 5G broadband has brought faster speeds and better value compared to your previous service. It’s wonderful to know the upgrade has made such a positive difference for you. ☺️ -Prabhjeet
Anna helped me with a problem with my…
Anna helped me with a problem with my phone. Im satisfied with her service
10 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Philip! We’re glad to hear that Anna was able to sort things out and get your phone working again. Thank you for taking the time to share your experience with us! -Afaq
My partner and I had the pleasure of…
My partner and I had the pleasure of being helped by Jovania today in the High Street Kensington branch.
We’ve both been customers for years and it’s great to see that 3 mobile still believe in great customer service.
We managed to upgrade our phone, get the best monthly plan and Jovania even checked when our home internet expired and gave us price plans for future reference.
All in all, fantastic experience with knowledgable staff and great customer service.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you so much for sharing your experience, Chris! Jovania helped both of you upgrade, find the best plan, and even guided you on your home internet. ⭐😊 -Veronica
Reply from Three UK - 3Store Kensington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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