I'm with O2 and they couldn't help me with my phone and my friend whose with three took me to three high street Kensington to ask if they can help. Evangeline was able to sort out the issues with my p... See more
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Anna was great! She answered all of our questions and explained everything we were unsure about. She did her best to meet all of the requirements we needed and made the whole experience really easy. W... See more
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Daniel Amini is the most helpful professional I have ever encountered. I know I can be a difficult costumer but his knowledge and manner is exemplary. I thank him so very much for his help and cool... See more
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Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... See more
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Company details
About Three UK - 3Store Kensington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
161 Kensington High Street, W8 6SU, Kensington, London, United Kingdom
- 02079382950
4.9
Excellent
154 reviews
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Anna helped me today to solved my issue…
Anna helped me today to solved my issue with the phone.
9 February 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great employee
Great employee, great service with helping to chose a new plan for the phone.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Modesta, huge thanks for the 5 ⭐ review. We’re glad to hear that our team made your experience fantastic and ensured you got the best deal. Have a wonderful day! -Afaq
I had a beautiful experience with Ai
I had a beautiful experience with Ai. She helps me so much! Thank you!🤗
26 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Marina, this makes us so happy 🙌 Knowing Ai made your journey easier is exactly what we aim for 💕 -Shivam
Thank you for helping me with the phone…
Thank you for helping me with the phone Jovania
24 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service
Excellent customer service. I was assisted by Mahfuz who was very helpful and answered all my questions
23 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey there, you've truly made our day ✨ A big shoutout to Mahfuz for delivering such an amazing experience. Wishing you a fantastic day 🌟 -Arvind
Excellent help ai for me today🥰🥰🥰
22 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That's impressive, Lory. We're glad Ai made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Excellent experience in store with Ai
Excellent experience in store with Ai. Thank you for making things so easy.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Andrew, your amazing 5 ⭐ review made our day. We’re overjoyed that Ai delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
Ai have been very helpful
Ai have been very helpful. she rectified the problem
19 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Robert 🌟 Thank you for your 5⭐ review and kind words. We’re thrilled Ai made your experience smooth and enjoyable. Wishing you a fantastic day ✨ -Veronica
Dan at the Kensington branch was so…
Dan at the Kensington branch was so helpful before Christmas in helping me try to resolve and issue with BT fault and getting me a 5g Hub. He could not be more helpful.
16 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing service and very kind service…
Amazing service and very kind service from Aí. Will recommend this store and Aí to my friends and family.
15 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Yay, Fernanda! 🎉 Your feedback makes us feel so excited. Aí made your visit truly remarkable and we’re absolutely delighted. Thank you for the radiant 5 ⭐ review. -Suhaas
Ai is very good for everything
Ai is very good for everything. Very great experience to be with her ,, she helping a lot for my new iPhone.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hi Dewihasanah 🌟 Thank you for your 5 ⭐ review and kind words. We’re thrilled Ai made your new phone experience smooth and enjoyable. Wishing you a fantastic day ✨ -Arvind
Reply from Three UK - 3Store Kensington
Your kind words mean a lot, Wladyslawa 🌟. We’re happy Ana’s assistance left you with a positive experience. -Shivam
I have just upadated with the new…
I have just upadated with the new contract and Ai the the customer advisor has been amazing, she has given the best customer service with her patient and attintiveness.
Thank ypu
13 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hello Ira, thank you for the lovely review 💫 It’s a pleasure to receive such kind comments about Ai. -Suhaas
Anna was very helpful and helped me…
Anna was very helpful and helped me understand what I am paying for and upgraded me satisfactorily.
13 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Philip, we appreciate you sharing this 🎉 It's wonderful to hear Anna supported you with your upgrade. We hope you have an amazing day! 😊 -Suhaas
Very helpful and nice staff (Mahfuz)…
Very helpful and nice staff (Mahfuz) helped me set up a phone plan very quickly and with no issues.
13 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thank you for the wonderful 5 star rating Daniel! We’re thrilled to hear that Mahfuz made your experience fabulous. We look forward to serving you again! ☺️ -Kashish
Thank Jovania and Luca for find such an…
Thank Jovania and Luca for find such an amazing deal for me' new phone new tablet and im saving money
11 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Brilliant, Mary Ann, we hope you love your new devices :) We're glad that Jovania and Luca offered great advice on finding the right deal for you :) Thanks for writing an awesome review -Scott
Thank you Ai!
Ai was helpful from the outset, showing me not only what I specifically asked for, but also alternatives which turned out to be better. I went into the shop to buy a dongle device, and ended up with a home broadband hub as well as a mobile one, to fit my current circumstances perfectly. She was also able to sell me the phone earbuds and phone protector which my long term phone provider couldn’t. I might just change phone provider altogether.
8 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Hey Katherine, that’s amazing! We’re thrilled that our staff helped with your hub and mobile purchase, so you could walk out of the store already connected and confident. Thank you so much for sharing this wonderful 5⭐ review! -Veronica
Great service
Great service, very helpful team, daniel help us to set up a broadband and 2 contract sim
Definitely recommend this store in Kensington
7 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great customer service
I came in last week needing help with my phone, and it was the first time in a long while that someone was genuinely helpful and smiling. Thank you, Ana. I’ll definitely be back in the future.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
Thanks for your 5 ⭐ review, Isabela, and it's lovely to hear that you enjoyed great customer service from Ana with your phone query. We're glad that you felt well looked after, and appreciate you taking the time to share this with us 🎊. -Michael
Anna is very helpful and professional ❤️
6 January 2026
Unprompted review
Reply from Three UK - 3Store Kensington
That's amazing to hear, Umair. Thanks for leaving Anna an awesome review :) -Scott
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