I bought a new phone elsehwere im with three for my sim, they wouldnt help me set up my new phone so i went to a three store in lancaster and jodie helped me and talked me through my new phone she hel... See more
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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Colly was great from the off friendly and lovely, she is still training so she asked jodie the store manager to assist her,both girls assisted and found me a great deal on a new phone.they informed me... See more
Company replied
Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... See more
Company replied
I went in needing help serting up my new phone and Colly offered to help and sort everything out. She explained that it would take about an hour so i had time to shop and get a coffee. I went back and... See more
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.9
Excellent
68 reviews
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I went in needing help serting up my…
I went in needing help serting up my new phone and Colly offered to help and sort everything out. She explained that it would take about an hour so i had time to shop and get a coffee. I went back and it was set up perfectly. Thank you Colly.
16 October 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Kay, thank you for sharing your experience. We're delighted to know Colly provided such attentive support and ensured everything was ready for you when you returned. We appreciate your kind feedback.
- Three Social Media Team
Made easy
Colly made things super easy in getting me a new phone as my old one wasn't working. She's a star
16 October 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Ian, thank you for the wonderful feedback. We're delighted to hear that Colly provided exceptional assistance and helped you get your new device set up, making the entire process simple and hassle free.
- Three Social Media Team
Came in with problems
Came in with problems on my phone, issue was fixed. Very friendly. I was wary of things on my phone but was explained what the issues were
13 October 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Christina, thanks for the fantastic feedback. We're delighted to hear that you have been provided with exceptional assistance by resolving your device concern, with a friendly approach and clear explanations, creating a smooth and seamless experience throughout your visit. –Three Social Media Team
Really helpful lady in lancaster
I bought a new phone elsehwere im with three for my sim, they wouldnt help me set up my new phone so i went to a three store in lancaster and jodie helped me and talked me through my new phone she helped me transfer my data. She was so helpful and when she asked if i would review her service i was more than happy too.
2 October 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there, thanks for sharing your feedback! We're glad that Jodie was able to help transfer your data and make setting up your new phone easier during your visit to our Lancaster store. 😊-Three Social Media Team
Wonderful service instore
Colly was great from the off friendly and lovely, she is still training so she asked jodie the store manager to assist her,both girls assisted and found me a great deal on a new phone.they informed me of all the details and helped me get set up. Great shop ,will always go in to store for any future assistance.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thank you for your kind words, Richard. We're delighted to hear you received such outstanding support from Colly and Jodie. 😊 — Three Social Media Team
Great service from start to finish soon…
Great service from start to finish soon as walked in to purchasing to transferring all my data
10 September 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi! We're so happy to hear that your experience with us, from the moment you arrived to the completion of your data transfer, was excellent. Thank you for sharing your positive feedback!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Reply from Three UK - 3Store Lancaster SC
It's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback regarding Anas.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Lovely girls in the shop
Izzie and Jodie were great. They were friendly and very helpful. Even recommended my friend to come in and get internet .three is great
7 September 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Adrian, you've just made our day ✨ It's wonderful to hear Izzie and Jodie's friendly and helpful support stood out, and we're delighted you felt confident recommending Three to your friend too 💙
Three Social Media Team
Fantasic service all round from izzy
3 September 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Shirley, that’s incredible! We’re so happy to hear izzy gave you such excellent support. Thank you for sharing this amazing 5⭐ review!-Three Social Media Team
Isabella was lovely
Isabella was great she made everything easy to understand and ran me through everything . Lovely girl
3 September 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Christine, we’re delighted Isabella could guide you clearly and make the process comfortable. Thank you for your kind words. - Three Social Media Team
Great service in store
Izzie helped me get a new phone she asked me lots of questions and showed me some options, she was fabulous and very thorough. She set my new phone up for me and helped me transfer my data , she was warm and welcoming and happy throughout. Highly recommend
18 August 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Julia, thanks for the lovely feedback. We’re thrilled to hear that Izzie at the store provided such attentive support, guided you through the options, and ensured your new device was fully set up with your data transferred smoothly and efficiently. Your recommendation truly means a lot to us.
– Three Social Media Team
My phone was playing up and could…
My phone was playing up and could barely do anything so I went to the store for support and walked out with another which they set up for me, the only downside was I forgot the password to my old email but they set me up a new one and got all my stuff across. Very grateful for that.
15 August 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey Alan, that’s awesome! That's what we like to hear. Thank you for your feedback. – Three Social Media Team
Colly 👍
I was served by Colly, who helped me make the most of the deals available.
The whole experience of upgrading was made completely painless. Thank you Colly
14 August 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Tom, thank you for the wonderful 5⭐ feedback. We’re glad Colly made your upgrade smooth and helped you find the best offers. Your feedback means a lot. – Three Social Media Team
Reply from Three UK - 3Store Lancaster SC
Hi Shirley. We are delighted to hear that Isabella provided such fantastic support and made everything so straightforward for you. Thank you for sharing your lovely feedback. — Three Social Media Team
Had to go and visit dean the tech guru…
Had to go and visit dean the tech guru to fix a problem with a pdf reader on my phone as usual he sorted it all out for me, lovely lad
3 August 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hey there! What a sweet 5 star rating! Dean is truly exceptional. Thank you for sharing this, it means so much to us! 😊
In store appreciation
I really appreciate being able to go into store. Liam, in Lancaster, was super helpful when looking at contract options. Far quicker and easier for me than figuring it all out on the phone
29 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We love this feedback, Ran! It’s wonderful to know that Liam in Lancaster made your contract choices super quick and easy in person. Thank you for sharing your experience! ✨
— Three Social Media Team
Dean did a fab job of setting my new…
Dean did a fab job of setting my new device up for me. Thank you so much
27 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Julie, we’re so pleased to hear Dean made setting up your new device feel simple. Thank you for sharing your experience – Three Social Media Team
Lovely day out in Lancaster
Lovely day out in Lancaster, visited my local three store after a receiving a texty on my phone saying I was due an upgrade. Was serviced with a smile by Dean and Jodie. 5 stars!
10 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Alec, thank you for sharing your lovely feedback. We're delighted to know that Dean and Jodie offered exceptional support with your upgrade and that your visit to Lancaster turned out to be such a positive experience.
– Three Social Media Team
The girls were amazing…
Had a problem with my old phone,was served my izzie and jodie . My old phone was goosed so they sorted me a new one out. Both girls werr great! We had a laugh.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
John, thank you for letting us know. It is great to hear Izzie and Jodie sorted everything out for you and made the visit enjoyable.
Three Social Media Team
Made up with purchase
Went back to get new phones for me and the husband, served by anas wgi was extremely helpful.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Love this energy 🎉 Judith. We’re delighted Anas provided such attentive support while helping you choose devices for both of you, and it's wonderful to know you're so pleased with your purchase 🌟
- Three Social Media Team
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