Three UK - 3Store Lancaster SC Reviews 34

TrustScore 4.5 out of 5

4.7

Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB


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Rated 5 out of 5 stars

Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much

Company replied

Rated 5 out of 5 stars

I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole pro... See more

Company replied

Rated 5 out of 5 stars

Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both... See more

Company replied

Rated 5 out of 5 stars

Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Lancaster SC

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom

  • 01524848234

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
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Rated 5 out of 5 stars

Great Instore service

Anas was really polite and helpful

21 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thanks for this fantastic 5⭐ review, David. We're delighted to hear that Anas at the branch was supportive and attentive in resolving your needs. -Maryalex

Rated 5 out of 5 stars

Visited Dean in the store

Visited Dean in the store who set me up with the same broadband my sister got from him and he setme up a brand new tablet i got too. Thanks dean.

20 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thanks for sharing, 🎉 Kay! Dean clearly worked some magic getting your new broadband set up, and hearing this kind of feedback really makes our day. Enjoy your new tablet! 🥰 -Samad

Rated 5 out of 5 stars

Thank you 3 for setting up my new phone…

Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much

17 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hi Paul,
This is wonderful to read. We’re glad Dean could step in and get everything set up for you. Thanks for choosing us and for the lovely review. 😊 -Ayesha

Rated 5 out of 5 stars

I couldn't get the phone i wanted on…

I couldn't get the phone i wanted on the day I wanted it as I didn't realise I needed ID to do it. Visited the following day and had a great experience with dean and jodie! And now I am writing this from my new phone.

12 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hi Patricia, thanks for sharing this. Glad everything went smoothly, with Dean and Jodie helping you get sorted with your new phone. -Suhaas

Rated 5 out of 5 stars

Friendly happy visit

I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole process to getme a new phone and the best deal. My daughter is due an upgrade soon i will definitely be back.

1 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hi, Tracey! We’re so glad we could help get your charging issues sorted with a brand-new phone! It’s lovely to hear that Jodie took such great care of you. We can’t wait to welcome you and your daughter back for her upgrade soon! 🥰 -Prabhjeet

Rated 5 out of 5 stars

Easy and seamless

Upgraded phone instore jodie and dean assisted me and helped me get set up with my new one. Very helpful people.

1 May 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thank you so much, Ann! 🎉 We’re delighted Jodie and Dean could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish

Rated 5 out of 5 stars

Pleasant experience

Dean was friendly and a very pleasent young man. Nothing was too much service.

25 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hi Bridget, it’s lovely to hear that Dean was so helpful and made everything straightforward for you. We’re glad you had such a pleasant experience and felt well supported. -Kishan

Rated 5 out of 5 stars

Good folk to deal with.

Knowledgeable, polite, insightful, thoughtful and kind.

Sorted. Thankyou Liam.

Best regards. Ian

22 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Ian, we're glad to hear that Liam provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq

Rated 5 out of 5 stars

Great service from 3

Had already spoken to an advisor last week and came today to get it all sorted out. Saw Dean who did me an even better deal and set it all up for me, making both my devices sync-up together. Thanks

11 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Big shoutout to Dean for turning customer service into a full on joyful experience! 🎉 Alan, this is exactly what we want our customers to feel, valued and happy! Here’s to many more smiling moments together! 😃 -Kashish

Rated 5 out of 5 stars

Thanks to the staff

Staff helped me find a better deal with an upgraded Samsung phone. Great stuff ! Excellent service from Dean who got me all set up and running

9 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

We’re delighted our team guided you to a great option and Dean ensured everything was set up perfectly. -Suhaas

Rated 5 out of 5 stars

Liam was great

Liam was great, have all the confidence when dealing with him. Made a scary move to a new phone a lot calmer and easier

8 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hello, Jackie! We’re so pleased Liam was able to make your move to a new phone feel calm and easy, giving you the confidence you needed throughout the process! 😇 -Prabhjeet

Rated 5 out of 5 stars

Account help in store

Just need a couple of accounts sorting quickly, and a few new lined adding. Great service. All done before parking ran out.

6 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hi there! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas

Rated 5 out of 5 stars

5 star

Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both new devices with the roaming we wanted. Absolute experts, 5 stars.

6 April 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thanks so much for sharing this, Susan. We’re delighted our team could quickly understand what you and your partner needed and get you set up with the right devices and roaming options. It’s great to hear they made the process smooth and enjoyable 🎉 -Neha

Rated 5 out of 5 stars

Easy one

Popped into store for a quick an easy one, wanted the cheapest of everything as I'm not a heavy user. Only needed calls and texts. Advisor helped me sort out a tablet for myself too! He set it up for me too which was great ..

23 March 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thank you for visiting our store and sharing your feedback, Robert! 😊 We’re so pleased to hear that one of our team member made everything simple for you and even set up your tablet. 📱✨ -Veronica

Rated 5 out of 5 stars

New phone at last

My phone wasn't working and had to visit the shop multiple times, trying multiple different things to work out the cause. In the end advisor helped me sort out a new device and explained it all to me in a way that me and my partner could understand. Can't wait to try this new one out and finally have a working phone.

18 March 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Must have been made by AI not by me

NoWent to Lancaster store to look at new phones, was served my a lovely lady called Jodie the manager ,she talked me through my options and we found a new phone she helped me get set up. Great to deal with.

1 March 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Alastair, this absolutely made our day! We’re so happy Jodie could walk you through everything and help you find the perfect new phone. She’s brilliant at making the whole process easy and enjoyable. Thanks for sharing your experience! 😊 -Ayesha

Rated 5 out of 5 stars

I had an email about my upgrade and…

I had an email about my upgrade and chose to visit the store to speak to someone face to face, They kindly helped me sort a new phone out and helped an old man get his stuff across,great work

18 February 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Wow, Terry! 🎉 That’s wonderful to hear. We’re so glad you felt comfortable with our service from our colleague. Thank you for sharing, helping our customers is always our pleasure! 🥰 -Kashish

Rated 5 out of 5 stars

Brilliant!

Popped in to enquire anas was brilliant told me about a trade in deal which meant I could upgrade early and pay off my old phone I got more data and a new phone and I can claim a free watch! He sorted it all out and transferred all my data!

17 January 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

What a magical moment 💕 Anas created the best possible deal for you, Ben, ensuring 5 ⭐ service. Your happiness means the world to us 🌈 Here’s to building many more special memories together. -Ashifa

Rated 5 out of 5 stars

Great as always!

Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We visited again to transfer our data abd jodie was on hand again to help us! Really pleased and akways receive amazing service from the staff at your lancaster branch.

12 January 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful

11 January 2026
Unprompted review
Three UK - 3Store Lancaster SC logo

Reply from Three UK - 3Store Lancaster SC

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

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