Izzie helped me get a new phone she asked me lots of questions and showed me some options, she was fabulous and very thorough. She set my new phone up for me and helped me transfer my data , she was w... See more
Company replied
Location
Switch locationUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
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My phone was playing up and could barely do anything so I went to the store for support and walked out with another which they set up for me, the only downside was I forgot the password to my old emai... See more
Company replied
my experience was great in store they worked really hard and found soo many deals!! but i am giving up my samsung and going for shiny new google pixel. i am trading in my old phone and saying goodbye... See more
Company replied
I was served by Colly, who helped me make the most of the deals available. The whole experience of upgrading was made completely painless. Thank you Colly
Company replied
Company details
About Three UK - 3Store Lancaster SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, United Kingdom
- 01524848234
4.8
Excellent
60 reviews
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Helpful service
Upgraded my phone with anas, he was pleasant, friendly and really helpful.he took his time and was really attentive with 2 dinosaurs.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Christopher! We’re so happy to hear that you had a great experience with us. Thank you for the 5⭐ review! We’re always happy to help. -Neha
Thanks as usual guys
Great guys in there, thanks as usual for helping me renew and kudos for setting up my shiny new device
9 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Lovely, Stephen! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
The two lads (Liam and his other…
The two lads (Liam and his other colleague) in the Lancaster Store , Sunday 31 May 2026 were a fresh of breath air… went to EE, my long time provider, would not budge on any deals sim only or new phones… twenty seconds looking and ‘nope, nothing’ however 3!!!! They found deals, applied sims, deals, and more deals and in the end walked out with two new latest I-phones…. Only £20 more than my sim deal! Well done guys… going that extra mile to sort it! Hope you get your festival!
31 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Katherine, we’re glad to hear that you had a wonderful experience with us. Your feedback means a lot, and we can’t wait to welcome you back! 🙌 -Neha
Helpful staff
Went to buy a new phone, Liam helped me choose and set up my new one , pleasant staff and experience
6 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Kay, thank you for sharing your feedback, we are glad that Liam and the team looked after you so well, making your purchase smooth and getting everything fully working on your new device! Your appreciation means a lot to us. -Shivam
Great service received
I called into three store and was greeted by the manager ,she was lovely and super helpful in helping switch me and my husband from o2,process was easy and seamless thank you to your staff 😊
5 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We're so glad to hear store manager and the whole team worked their magic, Sarah :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Dean was great as usual thanks for…
Dean was great as usual thanks for helping me set up my phone again after the repair :)
3 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Patricia, we’re thrilled that Dean delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
came in to get new phone
came ib to get new phone. liam was amazing at setting it up for me
3 June 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello Den, good to hear Liam made the setup process easy and everything was sorted smoothly for you. Thanks for sharing your experience. -Suhaas
Reply from Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, David. We're delighted to hear that Anas at the branch was supportive and attentive in resolving your needs. -Maryalex
Visited Dean in the store
Visited Dean in the store who set me up with the same broadband my sister got from him and he setme up a brand new tablet i got too. Thanks dean.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks for sharing, 🎉 Kay! Dean clearly worked some magic getting your new broadband set up, and hearing this kind of feedback really makes our day. Enjoy your new tablet! 🥰 -Samad
Thank you 3 for setting up my new phone…
Thank you 3 for setting up my new phone even when it was bought somewhere else my contrct is with 3 and Dean in the store helped me brilliantly so thank you very much
17 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Paul,
This is wonderful to read. We’re glad Dean could step in and get everything set up for you. Thanks for choosing us and for the lovely review. 😊 -Ayesha
I couldn't get the phone i wanted on…
I couldn't get the phone i wanted on the day I wanted it as I didn't realise I needed ID to do it. Visited the following day and had a great experience with dean and jodie! And now I am writing this from my new phone.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Patricia, thanks for sharing this. Glad everything went smoothly, with Dean and Jodie helping you get sorted with your new phone. -Suhaas
Friendly happy visit
I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole process to getme a new phone and the best deal. My daughter is due an upgrade soon i will definitely be back.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi, Tracey! We’re so glad we could help get your charging issues sorted with a brand-new phone! It’s lovely to hear that Jodie took such great care of you. We can’t wait to welcome you and your daughter back for her upgrade soon! 🥰 -Prabhjeet
Pleasant experience
Dean was friendly and a very pleasent young man. Nothing was too much service.
25 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi Bridget, it’s lovely to hear that Dean was so helpful and made everything straightforward for you. We’re glad you had such a pleasant experience and felt well supported. -Kishan
Good folk to deal with.
Knowledgeable, polite, insightful, thoughtful and kind.
Sorted. Thankyou Liam.
Best regards. Ian
22 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Ian, we're glad to hear that Liam provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Great service from 3
Had already spoken to an advisor last week and came today to get it all sorted out. Saw Dean who did me an even better deal and set it all up for me, making both my devices sync-up together. Thanks
11 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Big shoutout to Dean for turning customer service into a full on joyful experience! 🎉 Alan, this is exactly what we want our customers to feel, valued and happy! Here’s to many more smiling moments together! 😃 -Kashish
Thanks to the staff
Staff helped me find a better deal with an upgraded Samsung phone. Great stuff ! Excellent service from Dean who got me all set up and running
9 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
We’re delighted our team guided you to a great option and Dean ensured everything was set up perfectly. -Suhaas
Liam was great
Liam was great, have all the confidence when dealing with him. Made a scary move to a new phone a lot calmer and easier
8 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hello, Jackie! We’re so pleased Liam was able to make your move to a new phone feel calm and easy, giving you the confidence you needed throughout the process! 😇 -Prabhjeet
Account help in store
Just need a couple of accounts sorting quickly, and a few new lined adding. Great service. All done before parking ran out.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Hi there! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
5 star
Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both new devices with the roaming we wanted. Absolute experts, 5 stars.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thanks so much for sharing this, Susan. We’re delighted our team could quickly understand what you and your partner needed and get you set up with the right devices and roaming options. It’s great to hear they made the process smooth and enjoyable 🎉 -Neha
Easy one
Popped into store for a quick an easy one, wanted the cheapest of everything as I'm not a heavy user. Only needed calls and texts. Advisor helped me sort out a tablet for myself too! He set it up for me too which was great ..
23 March 2026
Unprompted review
Reply from Three UK - 3Store Lancaster SC
Thank you for visiting our store and sharing your feedback, Robert! 😊 We’re so pleased to hear that one of our team member made everything simple for you and even set up your tablet. 📱✨ -Veronica
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