Found a great deal for Google Pixel 11 Pro even better than other phones.. Raluca who was the assistant manager at Leicester Highcross branch was really helpful in explaining every part of the deal an... See more
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Vicki helped me cancel a sim I had accidentally added to my account and then gave me great offer on an upgrade, helped me transfer all my data to the new phone and set up controls so I stop getting sp... See more
Company replied
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
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I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
141 reviews
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Great service
Three Customer advisors in the Highcross store, especially Vessy, Mo and Rahat were extremly helpfull and positive while transfering thousands of photos and files manually due to an error on the phone.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi there, thank you for sharing your feedback, we are glad that Vessy, Mo, and Rahat at our Highcross branch looked after you so well and stayed incredibly positive while handling your difficult data transfer completely manually! Your appreciation means a lot to us. -Shivam
Excellent service from muks sorted me…
Excellent service from muks sorted me out with great deal with the SIM only plans and talked about the rolling contract that I don’t use gave me advice
4 June 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That's impressive, Faiz. We're glad that Muks was able to help you get the best deals. Thanks for this amazing 5 ⭐ review.- VodafoneThree Social Media Team
Caitlin customer advisor really helped…
Caitlin customer advisor really helped and suggested me the best plan as iam a student she suggested the best
3 June 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Love this, Emjala 💫 thrilled to hear Caitlin provided such skilled and clear guidance to find a plan that fits perfectly. Wishing you plenty of smiles ahead 😊 -Arvind
Raluca and Mo very good thank you
2 June 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Love hearing this, Mohit 💫 We're glad to know Raluca and Mo provided stellar care for a superb experience 🌟 -Arvind
Great service Raluca
26 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for the review, Vlad 🎉 We're pleased Raluca provided such prompt care and stellar support. -Arvind
exceptional service from Raluca
exceptional service from Raluca, found exactly what i needed great deal
25 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vasile, we’re happy to hear Raluca provided such exceptional support and matched you with the right offer. Thanks for taking the time to leave a review. -Ayesha
Made a family package purchase and…
Made a family package purchase and everyone was very happy, i recommend this shop, employees very helpful and take time to explain everything
25 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to write this. We’re so glad the family package was a success and that the team made the experience so positive 😀⭐ -Ayesha
Excellent customer service
Excellent customer service. Well explained, speedy and gave me lots of best deals to decide. Special mention JJ and the assistant Manager Raluca.
Keeping my loyalty to Three.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to leave this wonderful review. It’s great to hear that JJ and our Assistant Manager Raluca went above and beyond to help you. 🌟 -Veronica
The service at Three store was amazing
The service at Three store was amazing, Raluca offered me best deal and very helpful. Recommend
20 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s fantastic 🎉 Vinith, We’re pleased Raluca focused on finding standout value and made the whole experience come together smoothly. Here’s to many more great experiences ahead 💙 -Arvind
I meet with Raluca she was very nice to…
I meet with Raluca she was very nice to me and very helpful
19 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Feras! We’re delighted to hear that Raluca provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Very good excellent service from…
Very good excellent service from Raluca, very helpful and quick. Thank you
18 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for sharing this, Gurdial—fantastic to hear Raluca made everything smooth and efficient while keeping the experience pleasant throughout. -Shivam
Rally a helped me good service,thanks
18 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Sadi, we’re so happy to know you received the best help from Rally! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
It was a good customer experience with…
It was a good customer experience with 3. Staff(Rahat) was supportive and explained clearly about the product.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Absolutely love hearing this, Peddi 💫 We’re delighted Rahat brought a clear and steady approach while walking you through the product. Here’s to more positive moments ahead ❤️ -Arvind
Perfect from start to finish
Perfect from start to finish, set up my phone, friendly staff.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Lucy, we’re so glad our team could help and get you started with your new device. It’s great to hear you enjoyed the warm service, and we truly appreciate your lovely feedback. 😊 -Maryalex
Caitlin was really helpful in sorting…
Caitlin was really helpful in sorting out my apps and making sure everything was working well for me!
14 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for letting us know, Roger. It’s great to hear that Caitlin provided excellent support and got everything up and running for you. -Afaq
Mohamed consistently demonstrates…
Mohamed consistently demonstrates exceptional listening skills, effective communication, and a precise understanding of client requirements. His patience and expertise are commendable, and he provided outstanding support during my visit on Monday. I am highly satisfied with the service he delivered, and I extend my sincere gratitude.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Suresh, it’s great to hear Mohamed took the time to understand what you needed and supported you so smoothly during your visit on Monday, and his calm approach and knowledge clearly made a difference — we’re really pleased you left feeling well looked after. -Shivam
HighCross Leicester THREE
HighCross Leicester THREE. I had a few phone lines that needed to be sorted and the advisor VESSY was amazing and very knowledgeable. Definitely recommend her for advice. Go Vessy
10 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Rikesh, we're glad Vessy was able to support you with multiple lines and make things clear and easy. Really appreciate your recommendation. -Suhaas
Vicki is always so patient with me…
Vicki is always so patient with me whenever I go in this shop. She helped me update my passwords because I forget things. She is a lovely woman and I’ll always come back to her for help.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you, Ann 😀 Your kindness shines through every word. Vicki is thrilled to know she makes things easier for you. 🤗 -Ayesha
i had an amazing experience at the…
i had an amazing experience at the store and im very happy with the service, thank you
5 May 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Zipo, great to know your visit left you feeling really pleased and that the support you received made such a positive difference. -Kishan
Very happy with the service and price…
Very happy with the service and price provided by Mo and JJ today. They we’re extremely helpful with everything and helped me find the best deal
29 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Sky! It’s brilliant that Mo and JJ made such a great impression while helping you secure a fantastic value plan. We’re thrilled the team provided such a top-notch experience! -Kishan
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